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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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VanillaSoft: Social Media Important in Sales but Watch Time Waste

April 13, 2010

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer, next best call logic and a real-time dashboard The company's CRM system provides inline document management, call scripting and a preview and progressive dialer. The latter provides greater productivity increases but decreases how much the agent knows about the client before making the call.

Ken Murray - President & CEO VanillaSoft discusses how sales and marketing has evolved from outside sales to inside sales and more recently social media-based selling/lead generation

 

Other features include call recording but what was more interesting to me were comments Murray made about social media.

Tango Networks Deploys Carrier FMC

April 12, 2010

If you want to know how carriers choose equipment providers to partner with look no further than the mating habits of the Sumatran Rhinoceros. Before you ask me if I am willing to share some of my medication with you, please hear me out. You see the male rhino has to fight off other rhinos and then chase the female for potentially long distances until mating is allowed.

And this is exactly the sort of thing that happens when carriers decide to partner with an equipment provider.

Epygi Adds PBX Features, Moves Upmarket

April 12, 2010

One certainty in the world is that feature wars often get fought in the battle to win the most customers. If you don't beleive me, think of how few features your car had 15 years ago compared to today. In speaking with Warren Sonnen - Director, Product Management at Epygi, he tells me some other vendors are using features instead of quality to win over customers. His company's mission (and he has chosen to accept it) is to provide quality and features in one package.

Varaha Extends FMC to NEC UNIVERGE

April 11, 2010

As mobility becomes a larger part of boosting productivity and satisfying the desires of companies to keep workers connected, NEC has partnered with FMC company Varaha to add value to its solutions. NEC has always been a solid tech company but they have decreasing mindshare in the enterprise/SMB market according to VARs and corporate buyers I encounter. They certainly aren't alone in this regard but to counter a lack of mindshare they have done a very good job of making aggressive acquisitions and relationships over the years. Sphere and Active Voice /AVST come immediately to mind.

Communications and Tech Trends From Dallas

April 9, 2010

I am back from Dallas, TX where I met with dozens of communications and tech companies and I gained a great deal of insight on industry hotspots as well as where the speed bumps are.

Open Source

Based on the resellers I spoke with, the move to open source continues with more of the agent community and interconnects 2.0 learning about and selling these solutions.

IP Security Cameras

I spoke with Robert Messer of distributor ABP and he shared with me the wonder of IP security cameras which work with digital signage to show alerts on screens throughout an office. He mentioned that people think twice about getting their hands caught in the cookie jar when they realize it could be broadcast throughout a company.

FCC Ruling Could Inject Politics into News Delivery

April 7, 2010

A major court just killed the idea of net neutrality. Where do we go from here?

Yesterday a three-judge panel unanimously tossed out the FCC's August 2008 cease and desist order against Comcast, which had taken measures to slow BitTorrent transfers but which had voluntarily discontinued the practice earlier in the year.

CradlePoint Turns Phones and 3G modems into Access Points

March 31, 2010

 


Two years back I hacked into my Verizon XV6800 - an HTC device so I could install WMWifiRouter software which turned the phone into a hotspot. I still remember getting it to work and marveling at how people in the TMC conference room could connect to my pseudo AP and work as usual. Sure, the phone got hot enough to melt concrete and the battery was depleted faster than the US treasury but still, it was an amazing achievement.

Off to CTIA This Week in Vegas

March 21, 2010

Israel VC Funds Down 92% from High

March 8, 2010

Some of the best technology in the world was invented in Israel. The VoIP market was launched in the country and the biblical land of milk and honey still leads the world in communications and technology. Many US-based companies do much of their R&D in Israel in fact because there is such a strong pool of talent and the Israelis seem to be very inventive.

With a strong track record and in a market where technology seems to be one of the more stable investment areas, it is a bit of a surprise to see that the amount of VC funds raised last year was less than one-tenth of the all-time high of $2.9 billion raised in 2000.

Let Companies, not Government Create Jobs

February 23, 2010

Maybe it's because I am a techie or perhaps because I have seen how the post office, tax code and department of motor vehicles works - but I am fairly certain that an investment by Intel - in this case $2 billion for new US companies will generate 100x more lasting jobs per dollar than the US government via stimulus and/or jobs bills. It is worth pointing out that there are other firms investing as well bringing the total investment amount to $3.5B.

The reason VC firms are investing now is they feel more secure about the future and sense the opportunity to make money. This is what drives capitalism -- the opportunity to make money.

History has shown the US economy is vibrant and ever-evolving.

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