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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cisco

Mitel Benefits from Virtualization, Nortel Sale

October 6, 2009

On a recent trip to Canada I sat down with Mitel CEO Don Smith and President and COO Paul Butcher to discuss the company, industry and future. The dynamic duo is exactly that, mixing copious amounts of humor and friendly verbal jabs (this time at each other and not me ;) ) with frank talk about technology and marketshare.

Avaya Purchasing Nortel

The issue of greatest importance was the demise of Nortel and sale to Avaya, since both are Canadian companies with a similar tradition of great engineering.

Don and Paul explained off the bat that they are excited to see two of their biggest competitors Nortel and Avaya merge as they have 100% channel/geographic/product overlap (may be a slight exaggeration but at least 85% is probably a "safer" estimate) and the two companies hated each other for 100 years.

Cisco to Acquire Tandberg for $3B

October 1, 2009

Cisco has done a remarkable job pushing the telepresence market forward but on the low-end of the market the company left lots of room for smaller players such as Tandberg, Lifesize, etc to prosper while relying on Cisco's marketing and PR to carry them forward. Now Cisco is about to pick up Norway based Tandberg, a strong player in the video market for $3 billion in cash.

Obviously this deal is in line with the John Chamber's vision of video everywhere and moreover allows Cisco to control a large part of the video market. Cisco is now in the position now more than ever of being able to lower the prices of the video units it sells so as to move more routers and other data center products.

xG Technology xMax Works as Advertised

September 29, 2009

xG Technology proclaimed in 2005 that they have a revolutionary technology which allows wireless broadband using unlicensed and licensed frequencies. They said they could build the equivalent to a WiMAX network without the need to spend a massive amount on spectrum auctions and moreover, their technology had better range than WiMAX.

It seemed too good to be true and after some years of waiting, the communications industry got impatient. After all, this revolutionary technology had the potential to change the way wireless networks are deployed.

Psytechnics Expands QoE to Telepresence

September 28, 2009

Teach a Man to Fish as Unemployment Cure

September 26, 2009

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP communications. Moreover it accelerates during recessions. In order for the trend to cease, the standard of living has to increase in developing nations to a point where it doesn't make sense to move jobs away from developed countries.

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you



In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Alvarion's Ashish Sharma Explains WiMAX Potential

September 16, 2009

Clearwire Update

September 16, 2009

Last night I was at a media event focusing on WiMAX and 4G sponsored by Cisco and I spent some time discussing Clearwire's plans with Peter Cannistra who is in charge of market Development for the company. Peter detailed just how fast the company is rolling out towers and even mentioned New York and at least southern Connecticut will get coverage soon. I am very much looking forward to testing the service in TMC's Norwalk, CT headquarters.

One of the more interesting parts of the story is the complexity of getting fiber backhaul in New York from an "unnamed" company which Clearwire competes with.

We also had a chance to discuss the natural synergies his company enjoys with WiMAX operators which are in different territories which of course leads to the logical decision to deploy mobile roaming agreements with other operators.

HD Voice Update

September 12, 2009

This past February at ITEXPO East 2009, I was honored to host the first panel in the world (that I know of) on the topic of HD Voice. Since that time lots of other people have jumped on the bandwagon which I think is great. A tremendous amount of credit goes to Polycom actually for being a true pioneer in the HD voice market. For over a year in fact the company has sponsored a Global Online Community on TMCnet titled HD Voice.

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

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