Cisco

Teach a Man to Fish as Unemployment Cure

September 26, 2009

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP communications. Moreover it accelerates during recessions. In order for the trend to cease, the standard of living has to increase in developing nations to a point where it doesn't make sense to move jobs away from developed countries.

Posted in 4G, AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, E-Commerce, FCC, Fax, Financial, IP Communications, Microsoft, Nortel, Open Source, SIP, SaaS, Science, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Wireless

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you

In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Posted in 4GWE, AT&T, Avaya, CRM, Call Center, Cisco, Communications Developer, Consumer Electronics, E-Commerce, FCC, IP Communications, Microsoft, SIP, SaaS, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

Alvarion's Ashish Sharma Explains WiMAX Potential

September 16, 2009

You really can't have a serious discussion about WiMAX without asking Alvarion for their opinion. I did just that with Ashish Sharma who heads up Corporate Communications and Market Development for the company. Topics covered include the WiMAX business model, broadband stimulus around the globe and usage patterns of WiMAX users. I also asked about the WiMAX/LTE battle and if there needs to be a single winner. Check out the video for the answer.

Posted in 4G, 4GWE, AT&T, Broadband, Cisco, Communications Developer, Consumer Electronics, Gadget, Green, IMS, IP Communications, Technology, Unified Communications, Verizon, WiMAX, Wireless

Clearwire Update

September 16, 2009

Last night I was at a media event focusing on WiMAX and 4G sponsored by Cisco and I spent some time discussing Clearwire's plans with Peter Cannistra who is in charge of market Development for the company. Peter detailed just how fast the company is rolling out towers and even mentioned New York and at least southern Connecticut will get coverage soon. I am very much looking forward to testing the service in TMC's Norwalk, CT headquarters.

One of the more interesting parts of the story is the complexity of getting fiber backhaul in New York from an "unnamed" company which Clearwire competes with.

We also had a chance to discuss the natural synergies his company enjoys with WiMAX operators which are in different territories which of course leads to the logical decision to deploy mobile roaming agreements with other operators.

Posted in 4G, 4GWE, AT&T, Apple, Blackberry, Broadband, Cisco, Communications Developer, Consumer Electronics, E-Commerce, FCC, Gadget, Google, Green, IP Communications, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

HD Voice Update

September 12, 2009

This past February at ITEXPO East 2009, I was honored to host the first panel in the world (that I know of) on the topic of HD Voice. Since that time lots of other people have jumped on the bandwagon which I think is great. A tremendous amount of credit goes to Polycom actually for being a true pioneer in the HD voice market. For over a year in fact the company has sponsored a Global Online Community on TMCnet titled HD Voice.

Posted in 4G, 4GWE, AT&T, Apple, Blackberry, Broadband, Cisco, Communications Developer, Conference, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, HD Voice, IP Communications, ITEXPO, Microsoft, Nortel, SIP, Skype, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Wireless

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview with company execs.

Posted in 4G, AT&T, Apple, Broadband, CRM, Call Center, Cisco, Communications Developer, FCC, Fax, IP Communications, ITEXPO, Microsoft, SIP, SaaS, Speech Technologies, TMC Team, TMC Video, Technology, Verizon, Video, VoIP

AT&T Moves to 4G in Miami and Elsewhere

September 9, 2009

I travel a great deal and have had a chance to test AT&T's wireless

service in areas such as Dallas, New York, New Jersey, Connecticut, Los Angeles, San Francisco and others. What I have noticed is the service is improving and aside from occasional glitches, surfing the web on an Apple iPhone 3Gs is a more pleasant experience. I don't think it approaches Verizon Wireless yet but then again, VZW doesn't have to deal with the onslaught of wireless data requests generated from legions of iPhone users. AT&T has an opportunity of a lifetime to upgrade its network before it loses iPhone exclusivity (assuming it does).

Posted in 4G, 4GWE, AT&T, Apple, Blackberry, Broadband, Cisco, Communications Developer, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, Green, IMS, IP Communications, ITEXPO, Microsoft, Podcast, SIP, Skype, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Vonage, Wireless, Yahoo

Broadband Stimulus Community Launched

September 8, 2009

A big theme at last week's ITEXPO was broadband stimulus and a number of people told me they have bookmarked and are using the new Broadband Stimulus GOC (Global Online Community) on TMCnet as their home page so they can keep up with the exciting developments in the space and the billions of dollars which will be distributed.

Here are some of the recent articles from the site if you haven't visited yet. Be sure to check out the community for yourself. These are certainly exciting times for the broadband market - indeed, any time the government gives billions of dollars in subsidies it is an exciting time - in any market.

Posted in 4G, 4GWE, AT&T, Blackberry, Broadband, Cisco, E-Commerce, FCC, Fax, Financial, Gadget, Google, Green, IP Communications, IPTV, ITEXPO, Nortel, Open Source, SIP, Smart Grid, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless, Yahoo

ITEXPO West 2009 Concludes

September 4, 2009

Thank you all - sponsors, analysts, members of the press, keynoters, partners, attendees, speakers, friends, colleagues and the TMC team. ITEXPO West 2009 was one of the best events TMC has ever put on thanks to your support.

I will be collecting my thoughts for a while and will have more to report soon.

For now, please enjoy some photos and news from the event.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, Green, IMS, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, Open Source, Rates Technology, SIP, SaaS, Security, Skype, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

ITEXPO West 2009 Keynote: Dr. Don Brown

September 2, 2009

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.

In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.

Posted in 4G, AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, E-Commerce, FCC, Fax, Gadget, Google, Green, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, Open Source, SIP, SaaS, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless, Yahoo

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