Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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TMC Builds You Online Communities

March 26, 2009

Many people in the communications space have asked me recently what TMC's secret is. After all, we are in the toughest media environment of our lifetimes and we produced our best show ever and have more paying customers online than at virtually any other time in our history.

The answer may lie in a bit of luck and some skill. The lucky part is we built our first online community for a customer about a decade ago.

Stories Rich Tehrani Finds Interesting

March 25, 2009

New Edge Networks Providing MPLS Service over DSL, T1 and EVDO

March 23, 2009

I recently had a chance to sit down with Greg Griffiths the VP of Sales at New Edge Networks to learn more about how the company is helping customers by providing the latest MPLS technology over DSL, T1 and 3G wireless. One of the focus areas for the company is retail where this division of EarthLink has helped these companies transition from dial-up to broadband. One of the impressive parts of our discussion what the company does when it senses a problem with a company's connection. What they do is create a trouble ticket, update the web portal and send an email alerting the customer to the problem...

Skype Does SIP Trunking

March 23, 2009

Skype announced today that it is getting into the SIP trunking business by allowing native SIP calls to be connected directly to its network allowing enterprise communications systems to communicate seamlessly with Skype's network of users. During the Beta period, calls are carried at current Skype rates.

What this news does is take out the middleman. There really is nothing new in this release as this exact functionality has been available from companies like VoSKY, Skip2PBX, Pika and even Digium/Asterisk.

MegaPath Focuses on MPLS and Security

March 22, 2009

As companies continue to embrace MPLS networks, companies like MegaPath Inc, look to become a trusted partner in deploying networks which are secure, reasonably priced and great at packet prioritization. The company recently released its Duet service with MPLS and managed security allowing customers to benefit from a single network and bill.
 

In a recent live conversation with Dan Foster the company's SVP of Sales, he told me the company's solution can be provided over an integrated access product and includes QoS, intrusion detection, VPN and more over SDSL or T1. The company further offers PRIs as well as SIP trunking solutions.

All Duet services include 50 email accounts, spam filtering, domain name management, inbound caller ID name and number, directory listing, 411 directory assistance and E911 emergency service.

Managing Telecom Expenses Becomes More Important

March 22, 2009

At a time when the world is tightening its belt but still using broadband and wireless services like they are going out of style, you might imagine an increasing portion of companies would be interested in managing telecom expenses. And if you think about it - with companies cutting travel budgets and utilizing technology to substitute for air and other forms of travel, it makes sense that broadband and telecom costs could increase while headcounts shrink.

During the recession of the early nineties telecom costs decreased

more or less in lockstep with business activity and headcount. Nowadays this is far from the case as companies further look to reduce costs with hosted solutions which they used to run locally. In addition, there is an increased focus on accessing information everywhere - via phones, netbooks and smartphones.

Hotel Broadband Issues

March 22, 2009

One of the most maddening parts of traveling for me has to be finding hotels which have adequate bandwidth. Generally you have to learn the good properties from bad via trial and error. For those of us used to continuous and fast broadband access, having to wait for a computer to respond due to poor hotel connectivity is frustrating beyond belief. In this economy, many of us need to be more productive than ever and often work efficiency is directly related to speed of information access.

Nortel Asks for Executive Bonuses

March 20, 2009

A shot of the Ottawa River in Canada. Click to enlarge.


It is certainly a tough time for Nortel to be trying to get a court to approve senior level management bonuses as just south of Canada here in the US, the government is focusing on taxing bonuses to employees of TARP recipients to death. The good news here is these bonuses - unlike many on Wall Street seem to be tied to cost-reduction and reducing the company's focus - or selling off parts of the business.

Cisco's Plans for Flip video

March 19, 2009

For a good look into what Cisco is trying to do with the new Flip line of video recording devices it announced it will acquire today, check out this great article written by TMC's Michael Dinan who recently interviewed Charles Carmel, Cisco's vice president of corporate business development. The company's Linksys division will be "headquarters" for this product line and there is already talk about how the best of current Linksys products can be combined with the best of Flip. Like I surmised earlier today, adding telephony to these popular devices may give the iPhone and other mobile devices a real run for their money.


One other quick thought - so many companies are trying to eke out a living in social networking  but massive traffic levels have equated to paltry ad revenues so far.

Who would have expected the hardware company supporting all these video addicts to be the actual money-maker? Although counter-intuitive, Apple more or less gave away songs to increase the sales of profitable music players.


Cisco Moves in Opposite Directions

March 19, 2009

With all the opportunity to sell more products in the data center and the consumer electronics space, a company like Cisco can afford to simultaneously attack both markets. To that end, Cisco recently announced its entry into the blade server market and today purchased Pure Digital Technologies for $590 million, the company behind the Flip Video brand of pocket-sized video recorders.

Cisco's efforts in the consumer electronics space have not been nearly as successful as its accomplishments in the enterprise but the company seems to believe if it sells enough products in the connected home, sooner or later it will become a preferred provider in the consumer setting. They could be right but the problem for the industry today is the threat from Apple who will continue to own more and more of the home network and consumer electronics market.

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