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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cisco

When Acquiring, Look to Cisco, not Oracle

February 28, 2008


I am so fed up with the synergies CEO think they have when they acquire. In many cases CEOs and other powerful executives are on ego trips and buy companies and immediately change the acquired company's name to their own company. They believe that by doing so they reduce costs associated with operating disparate brands.

Rarely if ever do these companies think through the ramifications of these actions as in many cases, acquired companies have much stronger brands in the segments they occupy than the parent.

The question seems to be, the parent made the acquisition so they must have the better name for the combined entity. Right?

Wrong...






Telecommuting Slowdown

February 28, 2008

While I have been espousing telecommuting and moreover discussing frequently how IP communications enables companies to hire remote workers without losing productivity... Even I have been a bit surprised that some companies have such a large number of at home workers.

This man just received an e-mail requesting he start coming to the office


For example call center agents do not necessarily need to collaborate in a face-to-face fashion with their peers and one imagines there is no productivity lost when these workers work from home.

But other workers do benefit greatly from human interaction unencumbered by internet protocol.

So I guess my surprise comes in response to the types of positions that have been assigned to work-at-home personnel.

It seems that some of the companies who were the leading champions of telecommuting are pulling some of their workers back.

I wonder if these organizations think they may have overdone it it when it comes to telecommuting and are now pulling people back in an effort to find the right balance between the two forms of work.

More














Did Comcast Hire People to Attend the FCC Forum?

February 28, 2008

There have been a  number of reports that Comcast filled the recent FCC Forum with its employees and people off the street who were paid. By doing so, many claim the company denied access to people who had legitimate concerns.

The company acknowledges it hired people to wait in line to hold spots for Comcast employees. It seems that some of these placeholders may have made it in the building as there are photos of some people sleeping through the debate.



Then again, these could just be very bored Comcast employees. Let's face it, an FCC meeting discussing the minutiae of net neutrality is not riveting content.





What Nortel Should do Now

February 27, 2008

Nortel will be cutting 2,100 jobs and shifting about one thousand more to areas which have lower costs. These actions are in response to a wider loss in the fourth quarter.

The company remains optimistic about its long term future and they are in a good position from the standpoint of having an enterprise and carrier business. As I have said in the past, generally, one is strong while the other is weak.

The challenge for Nortel may just be the sheer size of the company which makes it difficult to manage. Having so many divisions and product lines makes it tougher to turn the ship on a dime.

I have a number of strong relationships across the carrier and enterprise sides of the business and as an outsider I feel the company can do better if it brings its various units together even more closely than they currently work.

This is not an easy task of course but the company has solid technology, a great relationship with Microsoft and plays in multiple spaces which should offset one another.

These job cuts along with some restructuring could help the telecom giant become more nimble which should assist them as they head into a tougher economic environment.

And one last point...











Some Webinars to Witness

February 25, 2008

If you aren't aware, it seems like my responsibility to at least mention some webinars worth attending. They happen to all be webinars that are hosted by TMC.

I am going to try to attend them all. Some of the more interesting ones to me have to do with cutting edge tech. So multicore, IMS applications, unified communications, hosting and analyzing success factors are ones I am drawn most to.

Of course, you can feel free to take a look at this list and make your own decisions on which one(s) suit your needs most.



Thank You Kevin Martin

February 25, 2008

It seems as if FCC Chairman Kevin Martin is the champion of the US citizen today at the FCC Forum as he seems genuinely concerned that there is discrimination taking place on the internet. Moreover he seems concerned about the problem of traffic slowing without disclosure.

This is exactly the issue I brought up last night and I agree 100% that Chairman Martin needs to ensure service providers are more forthcoming with what they do behind the scenes.

These providers are in a position of great power and I am all for them making money... I just want to ensure that there is full disclosure when they do things that alter our broadband access behind the scenes.

Here is what I said last night:

For example, I do not have an answer to the issue of service providers slowing down certain applications. If indeed this is done for the good of all users on the network, then is it so bad?

But then again, perhaps the biggest issue is that of transparency.









TMCnet Continues to Grow

February 19, 2008

Thanks once again to our loyal TMCnet readers. Because of you, TMCnet has broken more online records. In January of 2008 TMCnet experienced 38,368,961 page views (meaning total number of web pages viewed on TMCnet in January alone.

The total number of unique visitors on our site in January was 2,446,403 which is not an all time record but it is higher than recent months. Average Visit Length per person on TMCnet in January was 28 minutes and 59 seconds this past month.

You *Really* Get What You Pay For

February 15, 2008

I have to kick myself because I did it again. Sometimes I think I will never learn. Nobody wants to pay more than they should so when I somehow pulled a muscle in my neck while sleeping, I found myself in the pharmacy looking for a heat patch to soothe the pain

The generic brand had signs on it "Compare to Thermacare" so I purchased it. I saved a bit… I don't even know how much but it was likely a few bucks.

Regulators Reshape the Internet

February 15, 2008

It is pretty amazing to see how many separate issues are surfacing that could affect the future of the internet. The FCC and government have their plates full deciding what to do with telcos and their potentially anti-competitive practices.

The first issue at hand is net neutrality. Congressman Edward Markey (D-Mass.) introduced the  “Internet Freedom Law” this week.

Rather than detailing specific regulations, the new Markey bill calls on the FCC to conduct a “thorough inquiry” to determine “broadband policies that will promote openness, competition, innovation, and affordable, ubiquitous broadband service for all.”   Part of the commission’s task is to conduct an “Internet freedom assessment” to determine whether or not service providers are adhering to “the Commission’s Broadband Policy Statement of August, 2005,” which prohibits actions that might interfere with users’ ability to access or use lawful content and services over the Internet and to attach any legal device that does not harm the network.

Next up is the case of BitTorrent and specifically, the fact that Comcast has been caught throttling traffic from this peer to peer file sharing network often used to send and receive videos. Comcast says they are within their rights to throttle bandwidth as needed to ensure things like voice get the proper quality of service while others are concerned that throttling bandwidth relating to applications violates the concept of net neutrality.

Finally, the issue of short codes has surfaced once again as Verizon has denied the use of these codes to Rebtel, a competitive service provider and others.

This month could be looked back upon as a pivotal one in the world of Internet freedom and the shaping of the world's net policies.









HD Voice Community

February 14, 2008

As I have written about extensively, the advent of VoIP means that we are able to increase the quality of communications quite substantially. To that end, we at TMC are always looking for ways to educate you on concepts like HD Voice.

Why? because I truly believe that there is a tremendous opportunity to improve the quality of all telephone and video calls. In order to ensure the world knows about this concept, we have built an HD Voice Global Online Community in conjunction with Polycom, a leader in the space.

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