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Rich Tehrani
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Communications Enabled Business Process

October 26, 2007

You may have heard the term Communications Enabled Business Process or CEBP. I always wonder where new acronyms come from so I did some digging. This particular term was developed by engineers who were bored by the current state of telecom terms. After all, there are only about 100,000 of them and it has been proven a single person can learn them all in a lifetime.   This of course was the impetus to develop CEBP as research showed most people will not even be able to remember what Communications Enabled Business Process stands for, let alone means.   Of course I kid and this is because I can’t believe we have yet another acronym to discuss, deliberate, explain, have conference sessions and webinars about, etc.

Polycom and Ekahau Partner

October 23, 2007

As the world becomes more interconnected (read: smaller), the need for increases in productivity grows exponentially. The reason is simple. The more countries get into the act, the more competition each company has to deal with.   Thankfully, technology comes to the rescue once again and to that end I would like to point out that WiFi telephony makes companies more productive in more ways than one. We all understand users can use a wireless LAN phone to hook into a PBX so as to not miss important phone calls.

IP Communications News: October 19, 2007

October 19, 2007

Some of the interesting news of the week shows SMBs will not only be going down the road to purchasing IP communications solutions – they will also be purchasing and installing security solutions. In my research this morning I also came across a wonderful article by SIP legend Jonathan Rosenberg discussing social networking, SIP, VoIP and Web 2.0.   Avaya made some news as well when it announced it will be supplying IP communications solutions to Prudential Center in Newark, New Jersey. Of course, I am sure the fact that Avaya is located in New Jersey didn’t hurt this deal one bit.   VoltDelta made news as well by announcing AT&T is using the company’s integrated advertising platform for its 1-800-YellowPages offering in a number of southern states. The way the system works is simple… You listen to an ad and get free directory assistance information.   Rounding out this article but certainly not the end of the week’s interesting news is the fact the iPhone has been opened up to third-party developers.

Nokia N810

October 18, 2007

One of the best portable devices I have ever used is the Nokia N800. It was launched earlier than Apple’s iPhone and has many of the features the iPhone has but is better in many ways. It is not as portable as the iPhone but it does more and is a solid device for people who live in areas where WiFi is prevalent.   The one drawback was the Nokia did not have connectivity to any cellular networks. Another drawback was the lack of the keyboard.

Which PBX Manufacturers will Survive?

October 17, 2007

The following is a sidebar to the Publisher’s Outlook Column Microsoft’s Big Unified Communications Launch in the November, 2007 issue of Unified Communications Magazine.   ---   There are many PBX companies – well over 25. I am surprised how many of these companies survive “under the radar” thanks to their strong dealer network. Telephony is an interesting business in that relationships can be more important than technology and, oftentimes, price.   Having said that, it is obvious that more and more companies will start looking for UC solutions and not just a plain vanilla IP-PBXs. This means every PBX company must immediately have ready UC solutions either capable of adding value on top of Microsoft’s solutions or else sold as a viable alternative. They must find a way to position themselves for the future and convince customers they are leading, not trailing, in UC technology.   From there, they need to start producing leading-edge software.

Microsoft’s Big Unified Communications Launch

October 17, 2007

Please enjoy the Publisher’s Outlook from the November, 2007 Unified Communications Magazine.   ---   In the history of communications space there has never been a new product roll-out supported by over 50 other companies. Until October 16, 2007, that is. I write this article while on a returning flight from San Francisco, CA, where I got to hear Microsoft CEO Bill Gates and Business Division President Jeff Raikes speak about how Microsoft will change business communications forever through the introduction of a suite of unified communications software, products and services. And yes, over 50 other companies also announced related products and services.   Bill Gates explained to an extremely large audience that this announcement is about applying the magic of software to phone calls.

What eBay Should do with Skype

October 14, 2007

Please enjoy the unedited November 2007 Publisher’s Outlook column from Internet Telephony Magazine.   ---   OK, I was wrong. Really wrong. Over a billion dollars wrong in fact. Why?

IP Communications News October 6, 2007

October 8, 2007

It’s been another busy week in the IP communications space as evidenced by the cornucopia of news from seemingly every sector of the market. If you happened to be on vacation this past week or just don’t want to deal with hassle of figuring out for yourself what is important in the world of IP communications, you came to the right place.   First off, you may be surprised to hear how fast VoIP is growing in the US if your sole source of news is your shareholder reports from SunRocket and Vonage. According to this article detailing North American VoIP and broadband growth – the rates are much higher than you may have thought.   Of course the odds are you knew this already because you probably use a VoIP PBX. What’s this you ask?

TMCnet Searches

October 5, 2007

I thought it would be interesting to see what people search on when they come to TMCnet. It should be noted these searches are on TMCnet proper which unfortunately at the moment does not include blogs.   These numbers should be taken with a grain of salt because if a search is embedded in a web link and that link is crawled repeatedly by search engine spiders you come up with a situation where numbers may be skewed. Be that as it may, it is worth sharing some of the information from the last month if for no other reason than as a diversion from more important pursuits such as doing your (and my) job.   1 Avaya No surprise here but shouldn’t Cisco be more popular based on company size and product portfolio? 2 Witness+Systmes I get the feeling this is one of those odd pages (with a typo by the way) that gets crawled repeatedly.

Dialogic Buys Cantata

October 5, 2007

Dialogic has been gaining a great deal of momentum this past year and now this momentum has increased substantially as the company has just announced they will be acquiring Cantata. This deal gives Dialogic access to huge fax market share as well as the Excel and SnowShore product lines, significantly enhancing Dialogic’s position in the service provider market according to Jim Machi the company’s Vice President of Marketing.   Machi also explained this acquisition will be significant for Dialogic customers as there is a great deal of service provider know-how which Dialogic will now have access to. He further mentioned the company is extremely excited about this transaction.   In the nineties there were a number of companies in the DSP resource board market -- Dialogic, NMS, Brooktrout, Rhetorex, Aculab and Pika Technologies were some of these names. Through a series of acquisitions Rhetorex became part of Brooktrout which changed names to Cantata.
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