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More Nice ITEXPO Comments

September 26, 2007

Best of Show ITEXPO West 2007

September 21, 2007

Congratulations to the best of show winners at Internet Telephony Conference & Expo last week in Los Angeles, CA. A list follows below and here is the detailed press release.   Best Service Provider Solution

Best Large Enterprise Solution
  • BlueNote Networks  (www.bluenotenetworks.com)
  • Instant InfoSystems (www.instantinfo.com)
  Best SMB Solution
  • Intuitive Voice (www.intuitivevoice.com)
  • Vocalocity (www.vocalocity.com)
  • Zeacom (www.zeacom.com)
  Best Consumer Offering
  • 8x8 (www.8x8.com)
  • T-Mobile (www.t-mobile.com)
  Best Development Tool
  • Aculab (www.aculab.com)
  • Sangoma (www.sangoma.com)
  Most Innovative Product
  • Sysmaster (www.sysmaster.com)
  • Telkonet (www.telkonet.com)
  Best Booth
  • Communicado (www.communicado-inc.com)
  • Fonality (www.fonality.com)
  Best Newcomer
  • 3CX (www.3cx.com)
  • Ixia (www.ixiacom.com)
  Best of Call Center 2.0
  • Contactual (www.contactual.com)
  • Oaisys (www.oaisys.com)
  • CosmoCom (www.cosmocom.com)
  Editors’ Choice

ITEXPO West 2007 News

September 18, 2007

ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo is mind-boggling. Thanks to all the analysts, bloggers, members of the press and everyone else who covered ITEXPO.   Here are some of the stories I found. I am sure there are more and I will update this page as I come across new stories. Please forward any stories I missed to my e-mail address.   Thanks and happy reading.   ---   Internet.com   News from ITC West 2007   Ken Camp Unified Communications   ITExpo Podcast - Conversation with Todd Landry from Sphere Communications ITExpo Podcast - Conversation with Serge Forest from Paraxip
ITExpo Highlight Pictures

Update: 9/20/07
ITExpo Podcast - Conversation with Gurmeet Lamba from Clarus 
ZDnet
Russell Shaw   Packet8 CEO: in light of SunRocket’s demise, we’re hearing rumors of more VoIP market exits   Suzanne Bowen VoIP by Association   Internet Telephony West 2007 Witches' Brew Engineering Inc. (video included)
Update: 9/21/07

Businesses Receive Calls to a SIP Address, Tollfreeforwarding (video included)

Corporate Rat and Elusive Cheese   ITEXPO Presentation   The Gabby Geek   ITExpo Update   FierceVoIP   ITExpo extract   Current Analysis   INTERNET TELEPHONY Conference & Expo West 2007: Comverse Launches   PR LEAP   YIWA subsidiary Vitelity to make Big Splash at IT Expo Show in Los Angeles   Tom Keating     CNNMoney   Zarlink to Discuss Voice-over-IP Quality at INTERNET TELEPHONY Conference & EXPO West 2007   Jon Arnold   TMC ITExpo - Show Highlights   Alan Percy/The SIP Invite   Recap and thoughts on Internet Telephony   Rich Tehrani (You think I’d leave myself off )     Dan York (passing mention)   Thoughts on some of the roles that I could fill...








Ovum on Alcatel-Lucent

September 14, 2007

Steven Hartley, telecoms senior analyst at Ovum comments on: Alcatel-Lucent: There may be trouble ahead.   I referred to this news yesterday and Hartley’s comments don’t overlap with mine too much so I thought they were worth sharing. ---   “Another quarter and another profit warning from Alcatel-Lucent. The announcement is a continuation of the trends seen over the last two quarters and has worried already nervous investors, as evidenced by a 9% drop in the share price yesterday. It will undoubtedly increase the pressure on CEO Pat Russo.”   “Neither Ericsson nor Nokia Siemens Networks shares were markedly affected by yesterday's announcement, so this appears to be an Alcatel-Lucent phenomenon.

Make Money Selling VoIP

September 10, 2007

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a distributor of communications solutions mentioned resellers who embrace innovation are most successful. He says you must partner with your customers.   To be a reseller is the wrong paradigm he mentions. The most successful resellers reposition themselves as technology partners – not resellers.

PerformanceEdge

September 10, 2007

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the job is done.   If you pressed me, I would admit that optimizing a government is the more difficult task so in this article we will focus on optimizing the former.   In many call centers there are silos of automation with manual processes between them. These manual processes consisting of hand assembled MS Word or Excel Documents slow things down and are akin to Bondo on a race car. Sure, from the outside the car looks great but if you look below the surface you begin to understand that structurally the car is far from perfect.   You can imagine how happy I was to learn Aspect Software is committing tremendous resources to tackling the performance optimization problem and they have just launched a major initiative called PerformanceEdge which has the potential to truly revolutionize the contact center space.   The company is actually a melting pot of best-of-breed technologies such as inbound, outbound, customer service, workforce optimization and more.

ITEXPO West 2007 Coverage

September 9, 2007

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel.   Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking.   Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World.   Leigh’s other comments are worth sharing:   Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog.   Leigh, you are right on about the show.

Surf Communications

September 7, 2007

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking.   Surf develops a suite of hardware and software products that drives a wide variety of applications for high-capacity distribution of voice and video. These applications are predominantly developed by media gateway, media server and IMS equipment manufacturers in the telecommunications infrastructure field.   To learn more about the company, read this article published on TMCnet from earlier this year.
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