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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cisco

Nortel on Microsoft/Cisco

September 4, 2007

The following comments are from Nortel’s Tony Rybczynski regarding the new relationship between Microsoft and Cisco. I found them interesting and worth passing along.   ---   I was on holidays in Eastern Europe when the photo shoot took place. During my travels I learnt that the Austrio-Hungarian empire was largely created by making love (through arranged marriages) not war.

Miss Teen South Carolina

August 31, 2007

It is all about the education. Miss Teen South Carolina hit the nail on the head when she said our education system in the United States needs to improve so as she says, US Americans can one day hope to aspire to be as well-educated as the people of Iraq and South Africa. At least I think that is what she said – you may watch the video for yourself and decide. Of course as she reminds us, we need to also include the Asian countries so we can help build up our future.   If you haven’t seen the video, make sure you are sitting down first.

Inter-Tel

August 28, 2007

Inter-Tel executives Aron Aicard (Director of Product Marketing), Jon Young (Director, Softswitch Technology) and Rick Ringel (Strategic Solutions Engineer), gave me this exclusive interview. They talked to me about Inter-Tel’s new corporate initiatives, the impact of SIP technology, and the future of the market in general.   Recently merged with Mitel Networks Corporation, Inter-Tel is a high-profile provider of business telephone systems and related software products.   It will be interesting to see how Inter-Tel/Mitel does under the leadership of the capable Mitel and Inter-Tel management. This includes of course Sir Terry Matthews who seems to turn everything into gold.   Please outline your new corporate initiatives.   Now that its merger with Mitel has been concluded, Inter-Tel is working closely with its colleagues at Mitel to broaden its collective suite of solutions to deliver seamless, advanced IP platforms, applications and services to businesses ranging from large enterprises to SOHO environments.        How has SIP changed communications?   We are only in the early stages of SIP acceptance, but Inter-Tel sees SIP—and other industry standards—as integral to the evolution of business communications.

BlueSocket

August 28, 2007

I recently had the opportunity to ask Mads Lillelund, president and CEO of Bluesocket, about the evolution of the IP communications space, its acquisition of Pingtel and the direction his company is taking.   Bluesocket provides open wireless security and management solutions designed to simplify the complexities of mobile enterprises. Bluesocket provides end-to-end product portfolio for universities, healthcare organizations, government institutions, libraries, and enterprises to deploy, secure, manage and profit from their wireless LANs. The company’s products allow its customers to build secure, manageable, global WLAN deployments that support mobile workers simultaneously.   To learn more about the company, read my previous blog entry regarding Bluesocket.   RT: Please outline your new corporate initiatives. ML: Bluesocket recently acquired SIP-based enterprise communications solutions leader Pingtel to establish a solid foundation for the delivery of converged mobility and unified communications. Combining Bluesocket’s award-winning WLAN and security capabilities with Pingtel’s SIP PBX technology puts Bluesocket in a leadership position to meet the mobility needs of its customers. As 2007 progresses, look for the release of the next-generation Bluesocket MIMO access point compliant with draft two of 802.11n along with a variety of feature and performance enhancements across our entire WLAN controller and access point product family.

Call Center Outage

August 28, 2007

A call center outage could be disastrous for your business. Some of the largest call centers sell millions of dollars worth of products and services each hour so an outage of minutes can be devastating to the bottom line. According to Boston.com, NStar the Boston gas and electric utility had a four-hour outage in their call center due to AT&T cable failure.   This outage on top of the recent Skype outage written about last week are both wake up calls for any business looking to ensure they can communicate effectively at all times.   Even if you do not have a contact center in your company, dhow would you like to be the person explaining to the CEO why his call to your company’s top client was dropped unexpectedly.   These wake-up calls should be heeded and you should definitely be at ITEXPO in a few weeks to ensure you are aware of the latest technology which can help your company avert communications downtime.   Here are some parts of the event worth noting:  

VoEX

August 24, 2007

VoEX, Inc., is a VoIP managed-service provider offering global peering infrastructure, network interoperability, industry-leading quality of service, and advanced applications capabilities for top tier carriers, mobile operators, cable operators, voice service providers, academic institutions and enterprises. VoEX maps the world’s phone numbers to resolvable IP addresses by combining an advanced carrier-grade VoIP peering infrastructure with the world’s largest carrier ENUM registry — now totaling over 250 million phone numbers — to interconnect IP, TDM and hybrid-network service providers.   I recently had the opportunity to discuss industry trends with Cyril N. Matthews, Director of Registry and Network Services at VOEX. For more on the company be sure to check out a March 30th, 2007 discussion between Cyril and Russell Shaw.     RT: Please outline your new corporate initiatives. CM: Our company has built our network on IP at the core and we are working with our customers and vendors to push IP to the edge of the network (using ENUM and other technologies) to provide a base for the development of applications that can take advantage of the IP-based environment to drive convergence.   RT: How has SIP changed communications? CM: SIP has opened up communications to the level of flexibility and innovation previously seen in personal computing… creating the ability for personal communications such as Instant Messaging (text, voice & video), as well as other presence- and location-based applications.   RT: What is the biggest request coming from your customer base? CM: Give me something to help me differentiate what I do from my competitors.   RT: How are you answering their demands? CM: We are working with our customers to develop solutions   RT: What do you think the future of the market is? CM: Applications that seamlessly blend voice, video and data with real-time (inter)personal communications.   RT: How does the U.S.

Alcatel-Lucent Changes

August 22, 2007

Cell Phone Contract Cancellation

August 21, 2007

Parlano

August 21, 2007

Bob Serr, Parlano CTO, took some time to give me this exclusive interview. In it, he gave some fascinating insight on the impact of industry giants like Google and Microsoft on the telecom world, and also let me know why Parlano’s presentation at ITEXPO is something worth looking forward to. One of the leaders in the burgeoning space of persistent group chat, Parlano gives some of the world's most dynamic organizations competitive advantage through more effective cross-functional group communication. You can read more about them in this recent TMCnet article.

How is IP communications changing your company’s strategy? We see our customers moving in this direction and they are demanding integrated voice and text communications, which we are delivering to them via our SIP/SIMPLE based product.   How has SIP changed communications? It’s made possible integration at the application level for text and voice communications—as opposed to gateways that connect systems but do not offer an integrated experience for the user that matches the way they do their jobs.   What is the biggest request coming from your customer base? Seemless integration of persistent group chat with Microsoft’s unified communications platform.   How are you answering their demands?

Acredo

August 21, 2007

I recently had the opportunity to speak with Erin Bolton, marketing manager of Acredo Technologies Inc, about IP communications, the company’s customer base and the upcoming ITEXPO.   Acredo Technologies delivers hosted IP phone service to the small business market and the company’s mission is to "Build and manage a recognized brand in the hosted IP-Centrex space for small business in North America.”   This past February TMC chose Acredo Technologies as one of the winners of its prestigious “Best of Show” at its Internet Telephony Conference & Expo. Please read more about it here.   Please outline your new corporate initiatives.   Acredo Technologies will provide a hosted IP phone service that small businesses can afford and manage. Acredo's offering is a bundled solution integrating technology from our best of breed partners including Avaya, AT&T, HP, Cisco and Oracle. The partners we have chosen will allow us to create the most reliable and highest quality calling experience with VoIP technology.
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