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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

CallMiner Makes AI-Fueled Speech Analytics a Reality

March 19, 2019



CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing

In an in-person interview. You may know their existing product line – Analyze, Coach, Alert and Redact.

They improve sales performance, measure effectiveness of marketing campaigns, call center efficiency, etc.

Elizabeth Warren's Plan to Break Up Big Tech

March 8, 2019


Elizabeth Warren penned her detailed opinion today, telling us it is time to break up Amazon, Google and Facebook, implying they are defacto monopolies. She is correct, they are. Whether they meet the classical definition today or not is secondary, they all have enough market power to effectively block competition and continue to wipe out current foes.

We agree in principle but not with many of the specifics. Here is the objective analysis of the salient points of her writings:

In the 1990s, Microsoft — the tech giant of its time — was trying to parlay its dominance in computer operating systems into dominance in the new area of web browsing.




StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

VisibilityOne Launches Crucial Videoconferencing Monitoring Solution

January 23, 2019



Industry Veteran Von Bedekian (above) has launched an exciting new company along with his past coworker Jose De La Paz (below). Von is one of the most experienced telecom players there is having run GBH Distributing for decades. His expertise crosses telecom, video IT and the channel among many others.



Their VisibilityOne

 has just announced the public beta launch of its patented video conferencing monitoring solution. 




ITEXPO is Next Week, Get to Know Participants Now

January 21, 2019

We can't wait to host you at ITEXPO next week in Fort Lauderdale, Florida.

To get you up to speed on who you will see and what they are all about, check out some early interviews with participants. In addition, the Show Guide for this 2019 show guide is available for you to download.

Thanks, have a safe trip and we'll see you there!



Vendor

LINK

Nyansa

Nyansa: Cloud and AI Taking Complexity Out of Network Management

Qumu

Qumu: If You're Not Leveraging Video in Your Business, You're Falling Behind

OpsRamp

OpsRamp: Why AIOps is Critical to Business Success

IVR Voice

Why IVR is Critical to Revenue Growth

Avaya

Avaya: The Future of Work is All About AI, Mobility and other Emerging Tech

ServiceTree

ServiceTree: Meeting the Need for Speed with Modern IT Support Solutions

Radisys

Radisys: How Service Providers Can Accelerate Time to Market Strategies

Yottabyte

Yottabyte: How Service Providers Can Keep Pace with Amazon and Google

Pax8

Pax8: How Providers Can Simplify Their Cloud Migrations

Jive Communications (part 1)

Jive: How Cloud is Making Communications Better (Part 1)

Jive Communications (part 2)

Jive: How Cloud is Making Communications Better (Part 2)

Aruba

Aruba: Making SD-WAN Better with SD-Branch

Tehama

Tehama.io: Making Sure Businesses Can Function in the Cloud Era

Incessant Tech

Incessant Tech: Redefining the Future of Work with Digital Automation Strategies

Talari

Talari CEO Talks SD-WAN, Cloud & More



Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

January 8, 2019

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.



First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware of

Asterisk World: This is the business event behind the most popular open-communications solutions in the world. Come learn about the entire open-source/Linux communications ecosystem in a single place.

The Blockchain Event: The one place you need to be to learn about the future of distributed ledger and smart contact technology. Smart contacts could be the hidden gem in this tech as they can allow truly decentralized marketplaces to perform trust-based transactions. In other words - a smart contract could act as an intelligent agent - paying one party from another based upon preset conditions.

MSP Expo: Companies are more frequently turning to MSPs - especially as the war for tech talent heats up.









The Apple Stroke of Genius You Missed

January 3, 2019



If you listened to the financial experts after the news broke that Apple guided lower last night, phones are now commodities, Apple doesn't know how to innovate anymore, the prices for iPhones are too high and the public has lost its obsession with smartphones.

Our collective heads almost exploded listening to this jibberish - with a minor exception we will get to at the bottom of this post.

Last year Apple made two moves totally missed by virtually all financial analysts. They released iOS 12 which is up to two-times faster than prior operating systems and they drastically reduced the cost to replace batteries.

To give a sense of what these changes means in the real world... An iPad Air 2 released on October, 2014 became a truly useable device as a result of iOS 12.

Four-year-old phones, computers and tablets are generally destined for the trash but what Apple has done by increasing the speed of its operating system is to literally make billions of devices usable again.

Another way of looking at this is the much faster processors available in later devices matter a lot less - meaning a reason for upgrading for millions of users was just eliminated.

Apple continues to tell us they want you to think of them as a service company.

They are more than this, however... They are also an ecosystem company.

Any group of people who send iMessages to iOS and Android users know that iMessages work far better when they are sent Apple to Apple as they use the IP network first, making them far more likely to be delivered.

















LicensingLive 2018 Live Blog #LLUS2018

November 13, 2018







For reference - check out the last LicensingLive Live Blog we wrote in 2016.

----
It's 9:30 am PST Nov 13th in San Jose and we are about to get started! Check out some tweets we posted last night.


At @LicensingLive in #SanJose, @mktharakan explains the tremendous progress the company has made in #DynamicEntitlements allowing for flexible #SKUs across premise and cloud
#LLUS2018 #SaaS #cloud #DX #IoT #UI #UX #NFV #Licensing #virtualization @Gemalto @marcyclapp pic.twitter.com/rPagBSn63J

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018

At @LicensingLive in #SanJose, Alan Deter says tomorrow, we will witness many case studies of success from companies transforming their software solutions for the future
#LLUS2018#SaaS#cloud#DX#IoT#UI#UX#NFV#Licensing#virtualization@Gemalto@marcyclapppic.twitter.com/xOHDs8iCOT

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018





And we are off and running! Jamshed Kahn, VP of Marketing at Gemalto takes the stage!




"We help companies get more value of your software, regardless of the platform where you offer that software."

Jamshed sets the table on everything we will see today. 




Shlomo Weiss SVP Software Monetization at Gemalto takes the stage.

He began with a poll - 1/4 of the companies are selling software only - 10% sell hardware and 75% sell both.



Many companies know they want to get into new markets but the question is - what is the business value a company is offering.























CloudHealth Technologies and the Future of Cloud Services Management

November 5, 2018

Cloud migration poses a number of complex issues which are quickly outpacing the ability of most organizations to manage it effectively. Many have migrated into new environments rapidly but are now facing the challenges and complexities of managing fast-growing applications and infrastructure in the public cloud.



Challenges such as governance, security, talent management, cost and vendor lock-in are some of the biggest roadblocks on the path to comprehensive cloud management. Plus, with the fast-and-furious pace of workloads, cloud adoption can quickly go from a dream IT initiative into a nightmare of out-of-control costs, a lack of adherence to internal policies and controls, reliability challenges, and, in the worst cases, data breaches and regulatory fines.

One trailblazer in this space is Joe Kinsella, CTO and Founder of CloudHealth Technologies and we recently had an exclusive interview with him during the acquisition of his firm by VMWare.

Cloudonix Boosts its CPaaS Solution

November 5, 2018

CPaaS is an exciting space and Cloudonix is one of the growing players in the area, making it easier for developers to go-to-market and provide solutions for customers. As an interesting differentiator, the company espouses their support for smart devices, applications and web pages.

I recently met with Eric Klein at Astricon in Orlando, as a follow-up meeting we had earlier this year to the one at ITEXPO in Fort Lauderdale, Florida.

Some of the latest news from the company is a new ISO 27001 certification which aids in winning business from larger companies. 

In addition, Eric explained, many companies are happy about working with Cloudonix as they allow CPaaS functionality without per-minute, per-line, per-endpoint, per DID or transaction fees.

Customers buy blocks of 100 concurrent calls and add blocks as they grow.


Cloudonix supports almost 22,000 different smartphones and tablets. 












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