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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







PGi Aims to Become Heart of Digital Transformation and UCaaS

September 19, 2018

60% of companies are behind on digital transformation (DX) and 34% of business owners say half their workers will be remote by 2020. Companies have to change and quickly to be able to keep up with a workforce which is increasingly working from remote locations.

Sure, (DX) is a term we use a great deal - perhaps even overuse but if the market considers itself behind and competition and a changing workforce require it, then perhaps it needs even more press coverage to ensure decision-makers are taking the competitive threat and opportunity to excel, seriously.

iPhone XS and XS Max Benchmarked: World's Fastest Phones (Again) https://t.co/2Knzy2iFrC pic.twitter.com/41ik34t4jQ

— Rich Tehrani (@rtehrani) September 18, 2018

We know not only is change happening more quickly but the pace of change is increasing as well. Apple's iPhone XS to be released tomorrow, is the fastest smartphone on the planet and increases the pressure on enterprise services to keep up with all the amazing things the latest generation of handheld devices can achieve.

A major thought leader in the DX space PGi CTO Patrick Harper recently wrote a compelling piece on a TMCnet sister-site detailing six considerations for enterprises adopting a UC&C strategy. In it, he had this to say:

Uptake of collaboration tools continues to grow as companies using this technology report higher productivity. Those with effective internal communications achieve 47% higher returns for shareholders, which makes effective communication and collaboration technology highly prized, while failure to promote effective communication and collaboration can be expensive - $37 billion is lost annually due to employee misunderstandings and poor communication. 








SnapLogic: The Universal Translator of Digital Transformation and AI

September 14, 2018

Companies have a never-ending list of cloud applications they rely on with crucial data becoming ever-more siloed. Yet, in order to make sense of all this information, they need IT to manage exporting, massaging and importing data from various platforms to effectively make data-based decisions. IT of course is spread thin and decisions often need to be made in real-time, meaning one-time imports and exports get old, quickly.



This is where SnapLogic comes in. Their simple and fast IaaS-based enterprise integration platform empowers enterprise IT organizations and lines of business to connect apps, things and data. 



ZaiLab Powers the Contact Center via AI, ML and AWS

September 12, 2018

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words, Moore's Law has allowed technology to improve at roughly by a factor of 2, every few years or so for the same price.

Couple this with numerous macro trends and the small to medium business of today is as advanced as the large company of a few years earlier.

In fact, you can argue the small business that is paying attention, can leapfrog a behemoth fairly easily.

Two technologies which make this possible are the cloud and app stores.

Because of these developments, a software developer can leverage an ecosystem of devices and solutions (iPads and iPhones for example) without having to ship products or even worry about having to deal with a server where they need to be downloaded from.

Then there is cloud. Developers can host applications of any size without worrying much about disaster recovery, generators, servers, massive IT departments, cooling systems, power, etc.

As software developers leverage today's tools, they are able to bring better products to market with new and innovative pricing models customers love.

For example ZaiLab has a fantastic cloud contact center offering which includes UC and is delivered via the Amazon cloud. They pass their flexible AWS server pricing on, meaning no per-seat license cost.













Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

September 11, 2018

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized the way they were shared and printed. Before PDF, lots of energy was spent on installing printer drivers, exporting and importing documents - and quite often, retyping.

The packet network is an abstraction in the simplest sense - we send packets and they generally arrive at their destination, taking numerous possible routes.

The cloud is yet another abstraction - an amazing one... We save our files and run our applications without worrying about where the hard drives are - or the processors, memory, disaster recovery, etc.

Telecom has seen tremendous abstraction take place over the decades.





Openpath Intros Next-Gen Access Control System

June 10, 2018

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much everything needs to become intelligent to participate in the ecosystem of things and services. One area which has lagged however is building security.



This has now changed as Openpath has delivered a truly smart access control system. It's a unique next-generation solution that replaces legacy key card systems with one that uses mobile and cloud.



The good news is they do support encrypted key cards so workers can still use what they are comfortable with. 


James Segil (above), Openpath President & Cofounder explained in a telephone interview that their most unique feature is "Touch" (see video example below) which allows someone to keep their phone in their pocket or purse and simply "touch" the reader at the door to unlock it.












Martello Offers Unique SD-WAN Solutions

May 17, 2018

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality management to remediation.



According to Tracy King, Director of Marketing, "The layer 2 approach makes it easier to install." She continued, "You just drop in the box and it works."

She continued by explaining the company has subsecond failovers, hybrid WAN solutions, a UC site qualification tool and more. Customers can see in advance how many calls the network can concurrently support.

In addition, they offer a STREAM VPN engine which encrypts per flow and offers zero-touch provisioning.

The LBX700 Link Balancer provides throughput of 800 Mbps, 512 VPN tunnels and support for up to 14 ISPs

Tracy explained there is no limit to how many sites which can be meshed with their new ATLAS SDWAN solution.











New VTech Devices Bring SIP and Key System Functionality to Business

May 14, 2018

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with VTech execs to discuss a new line of products bringing together the best of Vtech with its recent acquisition, SNOM. The ET600  has the software stability and SNOM legacy with VTech desktop technology according to the company.




The new ErisTerminal VDP650 series cordless 4-line SIP phones are perfect for the small business market. By allowing cordless capability, extended range and SIP connectivity, these solutions give cost-saving benefits every business needs.

The VDP651 paired with a VDP650 base station is loaded with features such as DECT 6.0, seven days standby, four programmable LED backlit line keys, HD voice for the receiver and speakerphone.



Most importantly, they borrow from the past - and add key system functionality to the phone so every handset can display four virtual lines.








Jenne Becomes Leading UCaaS Value-Added Distributor

May 8, 2018

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the inherent difficulties in learning how to configure complete solutions which include the network and voice communications.

One company helping resellers and the channel making the switch is Jenne, Inc. They bill themselves as a truly value-added distributor according to Susan Elder, Senior Director of Marketing as she told us in an exclusive in-person interview.



In January of this year, TMCnet reported Jenne becoming a distributor of Zenitel Group. At the time, Patrick Howard, senior director of product management at Jenne said that Zenitel’s intelligent communication solutions for operational risk and resilience, as well as essential operational needs are critical to bridging the last mile in this market.

In February, we reported on a Jenne deal with Jive Communications. At the time, Patrick said, "Jenne’s high touch, fast response,’ model and UCaaS offerings will complement Jive’s scalable, flexible, and reliable cloud-based phone systems and unified communications services, and their stellar customer service." 

More recently, Jenne announced a new Cloud Master Agent Program for Avaya IP Office.









With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

May 4, 2018

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.

In our discussions with MSPs making the switch from reselling a hardware solution like Toshiba to providing service themselves, they tell us how happy they are. They are making great margins and have much more control over their destiny.



We just had an in-person interview with David L. Puckett, Director of Business Development at Yeastar and the opportunity just grew in our minds as we spoke.

The company has 100 engineers and recently devoted themselves to taking all their hardware smarts and converting it to software. The result is the Yeastar Cloud PBX which was launched a few months back at ITEXPO. It's a monster, based on the Yeastar Management Plane or YMP, supporting 100 PBX instances, 2,000 users, and 500 concurrent calls.







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