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Rich Tehrani
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Cloud Computing

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

June 30, 2015

Erik Linask of TMC interviews Hugh Shannon of Avotus

My video team has been at some of the latest shows in the telecom and tech space and we’ve been gathering the latest and greatest news from the events. Here are the companies that were interviewed.


Cloud Expo New York 2015

 Erik Linask of TMC interviews  Andrew Moraski of Vodafone

InfoVista and Ipanema Technologies Poised to Enable New Carrier Services

May 27, 2015

The WAN optimization market is expected to more than double in size from 2014 to 2019 eventually hitting $12.1 billion according to MarketsandMarkets. It’s no wonder - Cyril Doussau de Bazignan explained to me in a recent meeting that as more companies adopt SaaS, they have the challenge of ensuring critical applications have adequate performance at the expense of applications which are secondary in importance.

Cyril works at InfoVista, a leading provider of IP and RF planning, assurance and optimization software solutions and they recently acquired WAN optimization and application performance leader Ipanema Technologies. He went on to say CIOs have to deal with the challenges of a multitude of applications running on their network while at the same time, enterprises are looking to offload more traffic to the internet to save money.

Schneider Electric: More Software and the IoT to Reshape Data Center Design

May 27, 2015

There is a macro trend of moving proprietary hardware systems to open systems and moving hardware to software – at this point, this shouldn’t be a surprise to anyone who tracked my GENBAND Perspectives 15 blog post or last week’s HP NFV story or even the writing I’ve done on Imagine Communications disrupting the video distribution space with SDN and virtualized solutions.

To learn more, I sat down with Schneider Electric’s Srdan Mutabdzija (above), Global Solution Offer Manager, and Jason Covitz (below), Director of Strategy for IT Business where we talked about IT infrastructure and how it will look in the future.

Jason emphasized the move to commoditized and standardized infrastructure – not just in the spaces mentioned above but oil and gas, mining and manufacturing. Srdan explained the evolution of their products and the market in general is to a more prefabricated, plug-and-play, efficient cooling solutions which lower time to market, reduce risk and allow a more seamless move to public/private clouds.

HP's March into Simplifying NFV

May 22, 2015

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes.

VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone calls on networks.

Independence IT, The Multivendor Desktop-as-a-Service Company

May 22, 2015

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for good reason. The ability for clouds to reduce complexity and time-to-market for companies is unrivaled by even the most competent It departments.

However, in order to be able to properly leverage the heterogeneous cloud, we need numerous layers of abstraction for various applications and service so as to leverage the right servers in the right locations at the right time.

Verizon to Spin off Cloud and What We Can Learn

May 19, 2015

I have a solid source "in the know" who tells me Verizon is looking to spin off its Terremark cloud business as well as its reseller arm which sells PBXs. The idea is the company wants to focus more on mobile and moreover, Verizon's Broadsoft-powered hosted solutions will be the only ones the company offers.

While mobile is a cash cow for the company, cloud is not going away. However, there is less ability to differentiate cloud services so perhaps this is the reason for the company to explore options. Eventually they may be thinking, Amazon will own the space. In terms of PBX resale of companies like Avaya, the idea is to get away from premise equipment and move to cloud.

GENBAND Perspectives 15 Live Blog #GBP15

May 18, 2015

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.

The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:

We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points.

There will be lots of discussion regarding network modernization.

TSO Logic Enables ConEdison and NY State to help Fund Your New Equipment

May 15, 2015

When I lasted interviewed Aaron Rallo CEO of TSO logic about a year ago, our discussion centered on how his company helps data centers become more efficient. Now, the story gets even better because the agentless solution allows companies to determine the most efficient places for workloads to run. After an install which can be five hours or less, a company will be able to determine how they can run their workloads potentially more efficiently on private clouds – and benefit from the best blend of private, and public.

Does Redbooth Signal a new Growth Spurt in Business Collaboration?

May 6, 2015

Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are very different. Did any of you use the Second Life virtual world filled with avatars of people to walk or fly around and see the virtual landscape? I played with it a bit but got bored. So did most people.

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