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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

What Skype for Web Means for WebRTC

November 14, 2014

 


Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.

The simple reality about this move is it may make it tougher to compete with Skype as a pure WebRTC video or audio play as Skype obviously has a bigger name and bundles its solution with other Microsoft products.






GENBAND Kandy Goes Public at Ruby Skye

September 17, 2014


Last night, GENBAND hosted a gala premiere at Ruby Skye in San Francisco for its official Kandy launch - the transitional solution from the communications hardware company which positions them as a seller of cloud-solutions. The point of the event was two-fold... Establish the brand Kandy into the minds of attendees who consisted of the media, analysts, customers and partners and also to show off the partner ecosystem which is beginning to flourish.



The company seemed to nail it on both parts - the extravagant event was not inexpensive and it was choreographed perfectly. Many attendees told me they couldn't believe the investment.




Zocalo: Amazon Just Fired a Gun at Microsoft, Oracle and Dropbox

July 10, 2014

Amazon has made its name in ecommerce and cloud but its next frontier may be productivity applications and in the process, they may disrupt the entire enterprise software and cloud market. Zocalo is a new service from the company which allows the sharing of numerous document types with full version reviewed support and the ability to store files in specific geographical locations for compliance reasons. It works across devices (pretty much all of them), continents (files can be stored in the US and Europe (Ireleand) as of today) and can communicate with Active Directory if required. File transfers are encrypted and documents can be shared internally and externally.

What's the Future of SIP Trunking, IoT, Cloud and WebRTC?

July 2, 2014

Gary Audin shares his insights on the future of technology

Does the cloud have challenges you should be aware of? Is IoT the future? If so, how should carriers react? Weill WebRTC change how companies communicate internally?

Alcatel-Lucent: NFV Can be More Secure than Legacy

June 16, 2014

As NFV and SDN usher in a new era of software telcos, there are just so many pieces which have to be put into place to enable solutions from disparate vendors to interoperate smoothly. Moreover, carriers are always looking for one throat to choke and NFV really opens up the carrier network is so many new ways that determining who is responsible for issues is more difficult.

Security has always been a major focus for operators. Indeed, when their networks were proprietary and thought to be bulletproof, it was determined a simple whistle distributed in a box of Captain Crunch cereal could give access to hackers.

Smart Voice may be the Evolution of Communications

June 10, 2014

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which allowed better control of voice communications. Things like softphones and PC PBXs startd to appear in the nineties. Soon thereafter we saw voice get packetized as it travelled over IP networks. Big data, analytics and a host of technologies have evolved to a point where voice will be heading to a new frontier – and smart voice will be born.

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Interactions 2014 Live Blog

June 3, 2014

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks off this afternoon and tomorrow. More to come soon!

8:30 am

Microsoft's Surface Pro 3 is an Ultrabook in Tablet's Clothing

May 21, 2014

To be blunt, Microsoft totally blew its lead in mobile, has tried to come at the tablet market twice with Surface variants and now has decided that instead of a tablet vendor they will become a laptop vendor. In other words, they couldn’t cut it in the tablet space so they decided to move up-market (or down depending on perspective) to go after the Ultrabook segment.

And suffice it to say the Surface Pro 3 has what it takes to take on most every competitor out there – which of course makes us wonder exactly what Dell, HP, Samsung, Acer, Asus, Lenovo and others are thinking right now. Well, we do know but this is a family blog after all and profanity has no place in it.

Will Vobi Make Enterprise Social a Reality?

May 20, 2014

One of the biggest disappointments in the world of tech predictions has to be the enterprise social space. For years, the common wisdom in the market was that this segment would be booming… Millennials were supposed to infiltrate the workforce and with them bring a golden age of collaboration, replacing email and many other pieces of software in their wake. Huge bets were made in the area. Microsoft bough “enterprise Twitter” service Yammer, Cisco spent a fortune to launch Quad.

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