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Cloud Computing

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

iOS 5 Update: Steve Jobs Rolling Over Already?

October 13, 2011

I understand the title of this post may be insensitive and nothing could be further from the goal of this piece. In fact, if anything, I admire Steve Jobs so much that I feel this entry needed to be made in order to honor his memory.

The question which our industry is asking today is how could Apple screw up the iOS 5 update so badly - literally a week or so after the death of Steve Jobs? I realize of course the two incidents aren't related but one has to wonder if all those devices that Steve keeps in his office wouldn't have have had a hiccup or two - causing him to sound the alarm bells that this upgrade was not ready.

As I mentioned earlier today - I went into the upgrade cautiously and an iPhone 4 was upgraded without a hitch but an iPad 2 crashed, giving me the error message below. I sent an email to my IT team and they suggested rebooting and retrying - apparently there are cases where an upgrade had to be performed four times to get it to work.



I was lucky.







At Metaswitch Forum 2011

October 3, 2011

I presented at two sessions today at Metaswitch Forum 2011 and both focused on wireline trends in the market. The general theme of this conference so far has to do with how carriers can compete in a world which is rapidly becoming mobile and social. Metaswitch for it's part has been busy improving it's platforms allowing carriers to take back control of business relationships with their customers.

Interesting takeaways from this session is a discussion being led by Anusha 'Ash' Nirmalananthan of Metaswitch where she is dissecting some social network activities in Facebook and Skype and exposing areas of exploitation for carriers.

She says, innovation and differentiation are crucial for carriers going forward.



Amazon's Subsidized Tablets Borrow from Wireless Carriers

September 28, 2011

Will any margin remain in selling standalone computing hardware?

I want to bet against Amazon - not because I don't like the company - I most certainly do. But because coming out with a new line of tablets to take on Apple is not turning into a successful strategy for the rest of the tech world. Both HP and RIM are feeling pain - even though I might add the Blackberry Playbook is a very solid tablet.

When Amazon released a slew of devices today from $79-$199 I was concerned that this is yet another case of a tech company going up against Apple and getting slaughtered. It is worth pointing out however that the HP tablet didn't really start selling until the price was dropped to $99.

But back to Amazon - I didn't think the original Kindle would be very popular and I was wrong.





Benbria Evolves into Social CRM

September 22, 2011

Marketing has never been so complicated and social media has only taken something which was difficult and added levels of complexity. Recently at ITEXPO in Austin, Texas, TMC hosted its first CMO Summit and the consensus at the event was that complexity is out of control. How do I deal with the physical and virtual world while adequately communicating with customers the way they want to be contacted was a common theme.

At the expo I met with Andrea Baptiste President and CEO of Benbria, a company which got its start in the outbound notification space.

Zenith's Cloud Computing Event hits New York Tomorrow

September 21, 2011

ITEXPO: 8x8 Buys Contactual

September 12, 2011

Breaking news from ITEXPO West 2011 in Austin, Texas.

Hosted communications, video and VoIP pioneer 8x8 has just purchased Contactual, formerly known as White Pajama. I have been visiting 8x8 for about 15 years and when you enter their HQ the first thing you notice is the patents hanging everywhere. They now have about 75 of them. After the tech bubble crash the company turned their leading-edge technology into a customer focused business which you could call a business Vonage.

Windows 8 Targets Boot Time in War With Apple

September 9, 2011

Here is a typical scenario many of us deal with... While waiting for our laptop or PC to boot, we take out our smartphones or tablets to check email and work until the Windows-based machine ends it's leisurely boot process. Often we have a few choice words for our Windows machine as we realize the lunacy of having to deal with such a slow start-up process.

Even more ironic is the fact that an iPad 2 not only boots lightening-fast, it has a full day of battery built-in meaning you don't need to worry about shutting the system down that often.

About ten years ago I recall Microsoft working on an instant-boot technology but obviously this never made it into production and boot times continue to be a major Achilles heel of Redmond's OS.

So the news that Windows 8 will boot 30-70% faster than Windows 7 is music to the ears of people who are sick of having to use a spare device while the other boots.

This is how it works... The system processes or kernel hibernates when you shut down.







Cloud Communications: That's gold, Jerry! Gold!

August 31, 2011

Seinfeld fans rejoice – I haven’t forgotten about you – and Kenny Bania is now forever immortalized in this blog. He came to mind and his expression “That's gold, Jerry! Gold!” seems so fitting when I get to talking about the cloud. You see, the cloud continues to be one of the most exciting areas TMC covers and as more companies move their tech and telecom into the cloud, they have questions about how best to go about transitioning.

Why Blocked AT&T, T-Mobile USA Deal is Good for Growth

August 31, 2011

Critics might say, in the history of M&A, it is difficult to recall one instance where more jobs were created as a result of two companies coming together. Yet this is the argument AT&T has been making for just less than three months after the merger announcement with AT&T and T-Mobile USA was announced. In part the argument was reinforced by the company's commitment to bring remote call center jobs back to the states.

Moreover, AT&T’s claim that this merger would be good for consumers is an interesting one as critics might say it is fairly easy to argue either side.

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