Cloud Computing

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

Posted in Avaya, Broadband, CRM, Call Center, Cisco, Cloud Computing, Communications Developer, E-Commerce, FCC, Google, HD Voice, IP Communications, Microsoft, Networking, Nortel, SIP, Technology, Unified Communications, Video, VoIP, Wireless

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

Posted in 4G, AT&T, Android, Apple, Avaya, Broadband, CRM, Call Center, Cisco, Cloud Computing, Communications Developer, Conference, Conferencing, Consumer Electronics, FCC, Fax, Gadget, Google, IP Communications, Microsoft, Networking, Nortel, SIP, Social Networking, Speech Technologies, Technology, Twitter, Unified Communications, Verizon, Video, VoIP, Wireless, iPad

HTML5 Shines on New FT App

June 10, 2011

According to Ed Silverstein on TMCnet's sister site TechZone360, The Financial Times recently released a web app at app.ft.com based on HTML5 and in doing so has shown the Splinternet may be reversing course. As you may recall, I coined the term Splinternet in 2008 to describe the splintering of app environments on the web. Programmers currently utilize so much overhead to program for various environments that they take precious resources from differentiating their apps. The scenario is reminiscent of the hundreds or thousands of printer drivers developers had to provide with their software before Windows became popular and handled this task for the development community.

Posted in Android, Apple, Cloud Computing, Communications Developer, E-Commerce, Facebook, Financial, HTML5, SaaS, Technology, Verizon, Wireless, iPad

HP Itanium Feud with Oracle Hurts Customers Most

June 9, 2011

Oracle is Big Enough to Strike Fear and Low Key Enough to Escape Massive Media Scrutiny

Oracle is fiercely competitive - in and out of the water

The rivalry between HP and Oracle is definitely heating up and the endgame probably isn’t good for HP. For more than a decade an acquisition spree at Oracle has allowed it to become a software behemoth depended on by IT departments worldwide.

Posted in CRM, Cloud Computing, Merger/Acquisition, Microsoft, Open Source, Technology

Mitel to Come Out Swinging, Will They Connect?

June 1, 2011

This past January I wrote a piece which compared Mitel to ShoreTel titled Is ShoreTel filling the Nortel Void and since the post Mitel has been in a state of flux with a new CEO Rich McBee recently joining. When the opportunity presented itself to come to the Mitel Business Partner Conference titled Mitel Freedom – in Florida, I jumped at it in order to get more perspective on Mitel’s strategic direction and future.

The conference officially kicks off tomorrow morning but I wanted to give my readers as much information as possible before things got going. Tonight I had a sashimi (no, the other one – without the rice) dinner with Ron Wellard, GM and EVP of Mitel Communications Solutions, Jim Davies the CTO and Jay Nichols the VP of Sterling Communications – the PR firm handling Mitel.

Posted in Android, Apple, Avaya, Broadband, Call Center, Cisco, Cloud Computing, Conference, Financial, IP Communications, Marketing, Networking, Nortel, Open Source, SIP, SaaS, Speech Technologies, Technology, Unified Communications, VoIP, Wireless

An Honest Critique of Microsoft and Steve Ballmer

May 26, 2011

For the last five years there have been calls for Steve Ballmer to step down from Microsoft and I have refrained from comment until today because a confluence of news and events has made commentary necessary. Specifically, David Einhorn, an influential hedge fund manager – whose firm Greenlight Capital owns almost 9M shares of Microsoft, said (video) Ballmer is stuck in the past and is ruining Microsoft’s stock.

Technologist Vs. Businessperson: One compliant about Steve Ballmer is that he is more a businessperson than a technologist and as a result, new and innovative products have been developed much more slowly. This point is very tough to argue with and more importantly, what is Ballmer’s vision for Microsoft?

Posted in 4G, AT&T, Android, Apple, Blackberry, Broadband, Cloud Computing, Consumer Electronics, Facebook, Financial, Microsoft, SIP, Search, Skype, Social Networking, Speech Technologies, Technology, Unified Communications, VoIP, Wireless

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