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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

TMC & Zenith Infotech Cloud Computing Seminar Series Launched

August 30, 2011

Cloud computing is perhaps the hottest and most important computing trend which hand-in-hand with the mobility markets are two of the shining stars of tech. The cost savings and myriad other benefits of migrating apps to the cloud has allowed companies to become more productive and efficient while reducing CAPEX. Startups too have embraced the cloud, allowing them and their investors to rapidly determine customer demand for new software and services without the traditional need to build a data center and outfit it with state-of-the art servers and software. This has allowed more startups per dollar to be produced, allowing many companies who would not have had a shot in the old days to not only get funded but flourish quickly as the cloud also helps companies grow quickly – because they don’t need to depend on their physical data center space to fuel their growth.

One Hurricane Irene Tip for your Electronics

August 26, 2011

Suggestion: Apple's First Move Without Steve Jobs

August 25, 2011

Apple went from computer innovator to little more than a joke. Then Steve Jobs returned and since then, the company has become the absolute leader in tech, consumer electronics, wireless, tablets, music, entertainment, app stores, retail, industrial design and those are just off the top of my head. Jobs also turned Pixar into a multibillion dollar company and created movies destined to become classics.

Jobs did more than create new products and industries, he was savvy enough to lock up supply chains for hard disks, displays and other products keeping the competition scrambling to not only copy the company but to produce products in quantity.

The momentum the company has is incredible and in the tablet and music player market, the company is virtually untouched. Moreover, I fully expect an Apple TV (a real television I mean) in the future with even better integration with online video options.



Suzanne Bowen Moves to AstraQom

August 25, 2011

Electronic Health Records Only as Strong as Weakest Link

August 24, 2011

It is becoming commonplace to find that organizations of virtually all sizes are getting hacked and their data compromised. Sony and the CIA are just some of the latest we have heard of.

Let's be clear, these are some very high-profile sites and if they are hackable, it may be safe to say virtually all sites and are potentially vulnerable. Of course we know security is a journey and not a destination meaning companies need to install the latest patches and updates and monitor their code carefully for potential buffer overrun and related attacks.

One of the most recent areas of digitization is electronic health records and candidate and President Obama has discussed the potential benefits of going digital in the past. Then again, it isn't like the average consumer who has used LPs, tapes and MP3s doesn't understand that the digital format is the best for multiple reasons.

So when politicians finally read the Obamacare bill and start implementing it - we can bet there will be a heavy, heavy focus on electronic health records (EHR).

But wait, the EHR of 300,000 Californians have been floating around the Internet according to a story on TMCnet's HealthTechZone.







YouSendIt on new Electronic Signature and Cloud Offerings

August 24, 2011

I recently sat down  for a talk with Mihir Nanavati, senior director of Product Management of online file sharing company YouSendIt and got a chance to learn about how the company has expanded its service offering from sending large files via email to mobile apps, e-signature technology and cloud storage.



The company is looking to continue to make products and services which are easy to use - and over time the company hopes to sell more management solutions to the enterprise to more effectively manage what the users are doing.

One interesting stat is more than 61% of knowledge workers store their information in e-mail. Actually, I am surprised the number isn't larger.

Here is an article about the interview which is worth a read if you are in a meeting or don't want to watch the video.









ITEXPO West 2011 Austin Highlights

August 23, 2011

Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest ever at 132 pages with tabs (just doing our part to support the economy). We will post a PDF version soon so you can see what’s in it but until then, here are some highlights that caught my eye:

Keynotes & Exhibits Tuesday, September 13th at 9:15 AM we have Ian Pennell from Cisco and at 4:30 PM-5:30 PM we have keynotes from Siemens and IBM followed by a Grand Opening Networking Reception sponsored by Interact from 5:30-7:30.

Wednesday, September 14th at 10:00 AM – 11:00 AM we have keynotes from Polycom and DHL followed by exhibits from 11:00 AM- 4:00 PM. Then at 4:00 PM there is a Cocktail reception sponsored by Rackspace Hosting and at 4:45 you could win a pair of mountain bikes from Mellow Johnny's Bike Shop - an Austin Institution ( I am told).

Got Big Telecom Data? You Need Infinity Ear from Empirix!

August 16, 2011

OK, this isn’t a real product name – yet but you could potentially help pick it – be sure to let the company know if you have a name for their new product line.

I sat down with Tim Moynihan and Gordon Eddy of Empirix at SpeechTek and was happy to hear the company has been experiencing double-digit growth. Testing companies like Empirix are a great barometer for the markets they serve as they grow with the percentage of deployments in the spaces are in. In this case, the company is seeing increasing orders as a result of the migration to IP so SIP trunking and SBC deployments have really helped the bottom line.
Moreover, companies are seeking out testing services from Empirix before they deploy CRM, call center and UC services.

Mergers have been another positive factor in the company’s growth as companies have to ensure their disparate systems can interop smoothly before they go live as part of a more seamless network of communications systems.

An interesting area of expansion will be introduced this fall – analyzing “big data” for the telecom space. The point here is big data is being scraped and analyzed with positive results in data centers but there has been a lack of tools to do the same in the telecom space.






Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Nuance Takes Speech Technology Literally into the Clouds

August 10, 2011

I recently spent some time at the Speechtek 2011 event in New York and while there I had a chance to speak with a number of companies including Nuance Communications and in my conversation with company representatives Dena Skrbina and Andrea Mocherman I got to learn about how the speech technology company was able to help transform the business of US Airways by providing a state-of-the-art cloud-based communications solution.

In short, the company has provided the airline with technology which is integrated with customer phones numbers allowing the caller to be immediately presented with information pertaining their flight. On calls, customers are greeted by name and immediately told information about parking, gates, times and upgrades. Moreover, the new system further makes use of hold time by querying for needed information which is subsequently passed to agents.

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