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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

Vonage Goes Full Speed Ahead to Major Global Phone Company

April 9, 2016

I predicted the purchase of M5 by ShoreTel back in 2012 could get Vonage to consider going after the business space and a year later they purchased Vocalocity and a suite of companies to enable them to not only target the small business market but all the way up to the largest of the large companies. In an exclusive interview with Clark Peterson, President of Vonage Business Solutions, I got to learn a great deal about what is happening at the company.

Through three channel-based companies they purchased, they now 600,000 business seats as compared to 1.9 million on the residential side. Clark touted the fact that his company has better financial stability than most of the others in the space.

Recession Coming? Fusion Says Things Are Getting Better

April 6, 2016

The telecom market was once said to be a great predictor of recessions – in fact it’s been said in the industry that back when all phones were wired, the first companies to know bad times were coming were the RBOCs or regional Bell operating companies such as Pacific Bell, etc. I couldn’t help but think of this when I spoke with Russell P. Markman, President - Business Services at Fusion. Especially in light of "economic downgrades from the IMF.

Fusion has a broad range of products and services from fax to conferencing and SIP while they target carriers, call centers and businesses with their various offerings.

NTT DATA Adds Dell Services. Touts Cloud Offering, NFV Success and Agent Growth

April 3, 2016

There is some interesting timing in NTT DATA’s decision to purchase Dell Services in order to become a leading Global IT service provider. Before we get to that however, it’s worth noting the deal is valued at more than $3 billion has already helped Dell’s debt reduction and a ratings increase as it acquires EMC.

For NTT, The combined companies will offer expanded BPO capabilities with a focus on the healthcare and insurance markets.

Other benefits of the acquisition will include an increased infrastructure platform footprint, with Dell’s U.S., U.K.

AT&T Drives IoT Growth via Channel Partners

March 23, 2016



With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question remains. How will all these devices and solutions get sold? Who will deploy them, connect them, harness the data they emit in order to allow businesses to become more productive and efficient?

Consider that estimates put the number of public and private companies in the US at more than 27 million and over 115 million worldwide.

API of the Week: Perfecto Speeds Time to Market, Aids Cloud Testing

March 14, 2016

Recently, my company TMC launched a new and very exciting event called All About The API, the leading conference bringing together companies who offer API’s to the developers and product managers looking to be where the next opportunity lies.

Beyond live events, our goal is to help foster live community 24x7 online by exposing you to new and innovative companies which are releasing APIs which will enable you to enhance existing solutions as well as come up with new business ideas.

To kick things off, we had an email interview with Perfecto Mobile, the company looking to simplify your app testing lab.

How Chris Botting Moved Hardware to Software Decades before Others

March 14, 2016

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move from hardware to software and the trend is revolutionary. I told Chris, that he is responsible for this revolution yet most people aren't aware of why.

You see Chris founded a company called PakNetX back in the late nineties and when he came to my office two decades ago, he showed me a CD which contained an ACD. Until that point, an ACD or automatic call distributor was a huge, hulking piece of iron which allowed you to press a number on your phone in order to connect with the right department (1 for accounting, 2 for sales, etc.). Actually a few years earlier thanks to the PC operating systems opening up and CTI integration, we did start to the the ACD migrate to computer servers.

By the way, the reason he used a CD and not the internet is because at the time, few people had the bandwidth to download the software.



Level 3's SDN-Powered Instant-Bandwidth is here

March 13, 2016

Programmable networking (with an emphasis on analytics)! That was the message from Travis Ewert (pictured), SVP of Network Software Development for Level 3. You’ll have to excuse my exaggerated use of punctuation. Travis didn’t really exclaim or scream about programmable networking but he was very excited about to discuss how Level 3 is able to use its SDN control-layer to more flexibly provide bandwidth than other players in the space.

RingCentral: Disruptor Defends Turf through Innovation and Global Expansion

March 12, 2016

If you doubt cloud is an increasing threat to on-premise phone systems, consider RingCentral has exceeded 300,000 businesses meaning cloud has become highly disruptive to traditional PBX vendors. Smart disruptors know that once they become incumbents, they too become targets of disruption.

I often advise communications service providers the move to software solutions like NFV is critical because they need to be able to compete with OTT providers such as Facebook and WhatsApp who have a large audience of users who will use voice and video once available on their platforms. Likewise, cloud-UC players need to worry about text-based enterprise companies like Slack becoming major players in UC and collaboration.

Metaswitch: UC and CC The New and Old Growth Area for Carriers

March 11, 2016

Adding contact center and unified communications to your offerings adds a 30% addressable market for carriers according to Chris Carabello of Metawitch networks. He then said, “We're very invested in service providers and given their broadband infrastructure, ability to own quality of experience and have an existing distribution channel.”

Moreover, Chris showed me research which cites carrier customers saying they would be happy to buy these services from the carrier if the price is right.



Carriers providing contact center or even business voice services is not necessarily a new idea.

Dialpad is Reborn from Switch.co

March 7, 2016



Dialpad

was one of the coolest services ever… It allowed you in the 1990s to call any number in the US for free via the web. It caught fire around the world and was one of the first viral hits on the web. If was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren’t smart, all they did was allow us to flip them open and talk.

Craig Walker, became a founding investor in the company and later sold it to Yahoo.

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