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Cloud Computing

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Interactions 2014 Live Blog

June 3, 2014

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks off this afternoon and tomorrow. More to come soon!

8:30 am

Microsoft's Surface Pro 3 is an Ultrabook in Tablet's Clothing

May 21, 2014

To be blunt, Microsoft totally blew its lead in mobile, has tried to come at the tablet market twice with Surface variants and now has decided that instead of a tablet vendor they will become a laptop vendor. In other words, they couldn’t cut it in the tablet space so they decided to move up-market (or down depending on perspective) to go after the Ultrabook segment.

And suffice it to say the Surface Pro 3 has what it takes to take on most every competitor out there – which of course makes us wonder exactly what Dell, HP, Samsung, Acer, Asus, Lenovo and others are thinking right now. Well, we do know but this is a family blog after all and profanity has no place in it.

Will Vobi Make Enterprise Social a Reality?

May 20, 2014

One of the biggest disappointments in the world of tech predictions has to be the enterprise social space. For years, the common wisdom in the market was that this segment would be booming… Millennials were supposed to infiltrate the workforce and with them bring a golden age of collaboration, replacing email and many other pieces of software in their wake. Huge bets were made in the area. Microsoft bough “enterprise Twitter” service Yammer, Cisco spent a fortune to launch Quad.

Why Google and Apple Should Fear the new Microsoft

April 4, 2014

In decades of covering Microsoft, I don’t recall the company enjoying so much positive press at one time. They are literally transforming before our eyes – at least from the outside looking in. The first salvo has to be Office for iPad which I must admit is better than I expected. I have used Microsoft Word for many hours since its launch and although it is missing a bunch of features and has at least one bug which I discovered relating to the “paste as” icon not disappearing, it has a solid spell-check engine and works adequately.

HP All-IN on Cloud

April 2, 2014

This has been a busy time for people watching cloud news as on the one-hand Cisco threw their hat in the cloud ring with a major investment while Google sparked a cloud price war. To help you make sense of what is happening, I thought it made sense to share the insights of Margaret Dawson, Cloud Evangelist at HP.

She says enterprise customers are living in a hybrid world while dealing with apps which live across various environments and in the meantime they have to manage the complexity and security challenges.

Elastica Builds an SOC in the Cloud for the Cloud

April 2, 2014

Companies have a challenge that as more data has moved to cloud apps, they have lost the traditional visibility, threat detection and control they used to enjoy. As they evolve from a CAPEX model to OPEX in search of best-in-breed apps, there remains a large security hole which needs filling.

This is where elastica (recently out of stealth mode) comes in… In a conversation with Eric Andrews VP of Marketing and Rehan Jalil President & CEO, they told me that companies need to be able to track activity in and out of these cloud services. They attack security through a suite of cloud-based services as follows:

  • Their AUDIT shadow IT solution looks at the SaaS apps being used and reports how vulnerable each one is.

Barry O'Sullivan joins Altocloud to Boost Marketing & Call Center Integration

March 12, 2014

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can be used to create happier customers. Simply stated they have an analytics platform which integrates your contact center and marketing automation software in order to allow instant insight on what your customers are doing and more importantly, helping them receive increasingly personalized experiences with smarter interactions and faster resolution.

And having Barry on board carries a great deal of importance. He not only was a VP/GM at Nortel when the company was doing well, he also spent 11 years at Cisco, most recently as SVP & GM UC & VoIP.

HP Outlines its NFV Initiatives at MWC 2014

February 25, 2014

Werner Schaefer the VP of Network Functions Virtualization at Hewlett-Packard spent some time with me at Mobile World Congress to discuss the numerous carriers the company is working with to push NFV forward. Here at the show, HP discussed how they will accelerate their move to NFV through its OpenNFV initiative which will speed up deployments of the technology. Schaefer explained there is a huge architechture play at work here - beyond OPEX and CAPEX savings.

Why I'm Neutral on the Comcast, Time Warner Cable Deal

February 14, 2014


There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner Cable. Concerns range from fear of a monopoly to worse customer service to higher fees and data caps. Jim Edwards at Business Insider for example says you will get screwed if the merger goes through.

Consumers Union thinks if the merger happens, prices will increase and service will suffer.

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