Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloud Computing

RingCentral: Disruptor Defends Turf through Innovation and Global Expansion

March 12, 2016

If you doubt cloud is an increasing threat to on-premise phone systems, consider RingCentral has exceeded 300,000 businesses meaning cloud has become highly disruptive to traditional PBX vendors. Smart disruptors know that once they become incumbents, they too become targets of disruption.

I often advise communications service providers the move to software solutions like NFV is critical because they need to be able to compete with OTT providers such as Facebook and WhatsApp who have a large audience of users who will use voice and video once available on their platforms. Likewise, cloud-UC players need to worry about text-based enterprise companies like Slack becoming major players in UC and collaboration.

Metaswitch: UC and CC The New and Old Growth Area for Carriers

March 11, 2016

Adding contact center and unified communications to your offerings adds a 30% addressable market for carriers according to Chris Carabello of Metawitch networks. He then said, “We're very invested in service providers and given their broadband infrastructure, ability to own quality of experience and have an existing distribution channel.”

Moreover, Chris showed me research which cites carrier customers saying they would be happy to buy these services from the carrier if the price is right.



Carriers providing contact center or even business voice services is not necessarily a new idea.

Dialpad is Reborn from Switch.co

March 7, 2016



Dialpad

was one of the coolest services ever… It allowed you in the 1990s to call any number in the US for free via the web. It caught fire around the world and was one of the first viral hits on the web. If was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren’t smart, all they did was allow us to flip them open and talk.

Craig Walker, became a founding investor in the company and later sold it to Yahoo.

Amazon Echo now Integrates with Telzio Cloud Phone

March 2, 2016

Want to access Amazon Echo's Alexa via your phone? Well, the good news is it's as simple as dialing *0 on a Telzio IP phone and voila, you're connected. Telzio is a provider of cloud-based HD-quality business phone systems which recently announced Hollywood marketing agent BOND as a customer.


What sorts of things can you do with this integration? You can have Alexa tell you a joke, purchase items or even change your thermostat settings - if you have your home automation system linked with the Echo.

“The Amazon Echo is one of the best new smart devices to hit the market in years,” said Peter Rank Schrøder, co-founder and CEO of Telzio.




VoiceBase Insights Unveils the Dawn of Big Voice

January 19, 2016



Twenty-five percent of people won’t make a call on their cell phones this week, just another data point which reinforces the perception that voice is diminishing in value. In my numerous conversations with Jay Blazensky, Co-founder & Chief Revenue Officer of VoiceBase, I couldn’t help but think of how this perception is totally misguided. Why? His company is where voice meets cloud and machine learning.

Lifesize Reinvents Itself in Cloud Video

January 14, 2016

CEO Craig Malloy explains the new company’s mission and strategy for the future

I first introduced you to Lifesize in 2007 explaining the company offered near telepresence quality at a fraction of the cost. At the time I said, “The goal of the company is to be the price/performance leader and I can vouch for the quality of their technology as I had a chance to see it for myself.” Two years later, Logitech, excited about the opportunity to move upmarket in the video space, acquired them for $400 million.

The move upmarket: Prior to this acquisition, I had a chance to cover Lifesize as it improved its technology with better quality cameras and other peripherals.

I Correctly Predicted the Verizon Terremark Spinoff Last May

January 6, 2016

Last May, I alerted you that a solid source told me Verizon was looking to spin off Terremark. Today, we learned this is indeed the case thanks to Reuters (I love to scoop the financial media. Especially when they label their story “Exclusive”  ). Peter Radizeski explains why Verizon is doing this – he opines that the telcos are generally hurting.



The Latest Dallas Tech news: GENBAND, Taqua, Amdocs...

October 19, 2015

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

June 30, 2015

Erik Linask of TMC interviews Hugh Shannon of Avotus



My video team has been at some of the latest shows in the telecom and tech space and we’ve been gathering the latest and greatest news from the events. Here are the companies that were interviewed.



 

Cloud Expo New York 2015

 Erik Linask of TMC interviews  Andrew Moraski of Vodafone



Featured Events