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Rich Tehrani
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Metaswitch Forum 2010 Photos

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

22nd ITEXPO in 2 Weeks

September 21, 2010

This ITEXPO in Los Angeles in two-weeks will be the 22nd event and our best ever. Check out this message my team was nice enough to put together on my behalf today:

From Rich Tehrani, TMC CEO
----------------------------------------------------
ITEXPO West 2010 - The 22nd ITEXPO
October 4-6, 2010
Los Angeles Convention Center -- Los Angeles, California
www.itexpo.com




So Many Reasons to Attend ITEXPO in 13 Days

Dear Colleague,



ITEXPO West 2010 Hotel Situation

September 21, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010



September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

Facebook Phone

September 19, 2010

Why your next smartphone may be free

Speculation abounds that Facebook is working on a phone and it seems more than logical to assume it will be based on Android and sold via carriers. In fact one would imagine AT&T is trying like crazy to get an exclusive deal with the company as they desperately need a new hot product when the iPhone potentially becomes available on other networks.

In fact, it would be surprising if carriers haven't been chasing Facebook down to get such a phone with mass appeal out of the gate.

What Cablevision Needs to do Next

September 18, 2010

While others complain about their cable providers, I am pretty happy with mine - Cablevision and Optimum/Optimum Online. The company provides blazing fast Internet at reasonable prices and recently has added services such as WiFi almost everywhere I go, Caller-ID on the TV, and Internet control of the DVR including a mobile site. More recently the company rolled out an iPhone app which is even better than the mobile site in terms of its design.

Do I feel like I am getting a great value on my TV package?

Harald Braun Former Aviat Networks CEO Interview

September 17, 2010

I had a chance to have a few conversations recently with former CEO of Aviat Networks Harald Braun (pictured) regarding his current activities. A former International Telecom CEO of the Year, he stepped down a few months ago as Chuck Kissner, who had been Aviat's chairman of the board, has taken his place as CEO.

Braun is currently acting as an adviser to the investment community and also consulting and is interested in new opportunities in a few spaces. I've followed him in his CEO role at Nokia Siemens Networks and Aviat Networks (formerly Harris Stratex) and because he has been a mover and shaker at some major companies I thought it interesting to pass along his areas of interest as he looks for the next big thing.

Avaya Flare Launch Live Blog

September 15, 2010


Avaya is launching a new interface called Flare. Rumors abound that the big deal here is it is a tablet. the reality is it is a UI which will run on tablets - including the one Avaya is launching today.

This is not designed to be an iPad killer but a Polycom killer instead as the tablet will lower the cost of executive telepresence drastically.





Avaya CEO Steps onstage to talk about Avaya accomplishments and the importance of SIP.

"Apple revolutionized consumer apps - our assault to revolutionize how business workers communicate and collaborate"



Here is the UI - just drag a contact to the center to connect with them.








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