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What Verizon, Time Warner Think of Video Shift

September 27, 2010

As TV shifts to mobile phones and the web it is interesting to see Verizon, Time Warner Cable and Time Warner the entertainment company all think they will be OK as the evolution continues. Verizon thinks FiOS will help them differentiate through add-ons and services like 3D made possible by its higher capacity lines.

Time Warner Cable thinks they are shielded from any problems because they will be supplying broadband lines which will not be affected by the change. Time Warner – the entertainment company for its part thinks it’s in OK shape because it supplies content – regardless of distribution method.

Last May, I wrote about how TV disruption may happen more slowly than you think and while my past post deals with content providers who are in no hurry to give up billions of dollars of affiliate fees to stream content for free, we need to look at the situation from the perspective of the user.

Smart SMS the Future of Advertising?

September 27, 2010

It is no secret that technology is moving the world from being relaxed to real-time  and companies more than ever need to be able to turn on a  dime to be competitive. But while industries have increased their speed, offline advertising has stayed fairly stodgy.

For example, online advertisers - many news sites in fact, launched targeted ad campaigns the moment they learned about the BP oil spill but television and radio advertisers have to wait a good deal of time for new ads to be created and distributed.

I was reading an interesting article on TMCnet from Bob Emmerson about how SMS can not only help entrepreneurs in third-world countries but it can also be used to update video ads (via MMS) in taxis and other places such as elevators, restaurants and grocery check-out lines.

As mobile advertising becomes a larger area and the addressable market becomes not only the devices mentioned above but every cell phone in existence, the opportunity for technology to help advertisers increase sales rates becomes very real. For example, let's say hundreds of thousands of people descend upon a sports arena - at the moment the MVP of the game is announced, advertisers can beam out targeted ads congratulating the player and offering a  related discount.

Then there are ads which can be rolled out tied to news of the day.

In short, the targeted and intelligent use of technology can help increase advertising ROI while helping boost carrier revenue.

Mark Zuckerberg from Facebook Reveals Much on 60 Minutes

September 27, 2010

If you missed the 60 Minutes interview with Facebook founder Mark Zuckerberg, here are some things you need to know:

  • The engineers engage in hackathons - allowing engineers to compete on programming tasks
  • Speed chess and all-night programming are activities often engaged in
  • The company has a new way of displaying profile pages which is more photo-centric
  • A dozen programmers worked on this redesign in a war-room littered with used toothpaste tubes and dirty plates
  • Over 200,000 people access Facebook from mobile devices
  • Messaging is one of the latest products - something Facebook calls the ultimate switchboard
  • Mark thinks these messages are slowly replacing email
  • Gmail was not the target of Facebook's messaging platform
Mark was hit with questions regarding privacy - and he responded by saying advertisers have no access to people's information and they never use it.

Interviewer Lesley Stahl asked about apps which access information of a personal nature and Zuckerberg explained that if apps do something they aren't supposed to like invading privacy, they are shut down.

Zuckerberg says they don't get it right every time but they keep trying to get better.

He further explained that privacy and control over personal information is one of the most important things on the Internet.

Many of Google's top employees have defected to Facebook - 200 ex-Googlers now work at Facebook. Mark explained that social adds to the experience of virtually everything you do online.

Here is the two-part interview and an article worth reading from CNET's Caroline McCarthy. Here is video1 and video 2 if the videos below don't workl

After my Boston Trip, Boy do we Need 4G

September 27, 2010

After taking a train up to Boston's Back Bay Station and back from Connecticut I was able to witness first hand how bad 3G has gotten. I have taken the train for many years and have watched every wireless technology come out, work great and then become saturated with users and slow to a crawl. 1xRTT for example - when it came out it seemed so fast but over time it slowed as more laptops invaded the train.

Yes, there used to be a time when you got rapid access to the net for hours at a time.

But today, Verizon's network has many choke points. I was on an Acela train by the way which is fantastic way to travel and now includes free WiFI.

Metaswitch Forum 2010 Photos

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

22nd ITEXPO in 2 Weeks

September 21, 2010

This ITEXPO in Los Angeles in two-weeks will be the 22nd event and our best ever. Check out this message my team was nice enough to put together on my behalf today:

From Rich Tehrani, TMC CEO
ITEXPO West 2010 - The 22nd ITEXPO
October 4-6, 2010
Los Angeles Convention Center -- Los Angeles, California

So Many Reasons to Attend ITEXPO in 13 Days

Dear Colleague,

ITEXPO West 2010 Hotel Situation

September 21, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010

September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

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