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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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AT&T Churn Rate Insanely Low

July 17, 2010

Gary Kim does a great job explaining in an articlethat Customers will put up with a a lot of imperfection in service quality as evidenced by the 1% churn rate of AT&T versus the industry average of 3%. One wonders however if this staggering low rate isn't just consumers not wanting to give up their iPhones. Kim also mentions Verizon in his post and I agree that the real test comes when the iPhone gets offered on this network - if ever. My experience has shown that around 50% of AT&T users would switch to Verizon based on casual conversations. The impact of so many millions of customers switching carriers would obviously mean the burden of supporting all this wireless data will switch from one carrier to another quite quickly. This brings us back to AT&T who has a limited amount of time to improve it's network before it has to deal with real competition from the Verizon iPhone, Droid X or new Blackberry device said to be yet another iPhone killer.

San Jose Videos Beginning to Post

July 14, 2010

Consumer Reports Says Steer Clear of iPhone 4

July 12, 2010

Consumer Reports has tested the iPhone 4 in its lab and has duplicated the antenna problem so many are having. The problem has to do with signal quality degrading to the point of calls being dropped by the iPhone. The fix they found is to use duct tape or other nonconductive material to cover the spot on the lower left of the phone which causes problems.

Apple, for its part is going to roll out a software update which alters its calculation of antenna bars and they believe this will solve the problem.

BP Bankruptcy Potential, New Google AppGen and other news

July 12, 2010

I am off to San Jose and in case you are looking for some content to catch up on while I am offline I posted some links for you below:

Robert Hashemian opines on BP's financial future. I disagree about the company's potential to go bankrupt - I think it still is a distinct possibility. After all, the oil is still gushing.

Mobile YouTube Site Shows Cloud's Potential

July 9, 2010

iJustine's videos on the mobile version of YouTube running on an iPhone 4


Without a doubt one of the best results of the feud between Microsoft and Google is the migration towards web-based apps by the search giant. Two things Google will continue to do to take the wind out of Apple's sails are to provide applications and services which give Android an advantage over the iPhone and migrate applications to the cloud. The reason for the cloud migration has to do with proving you can do everything you need to in a hosted data center and that local apps are a legacy nuisance.

Spotted Dog Technology Brings Firefighting into the Cloud

July 8, 2010

Technology when applied to many processes can help them become more efficient. The spreadsheet is a simple example of an application which not only boosted efficiency; it allowed businesses to play our numerous business scenarios in real-time. Being in the media business back when we used to call it publishing, I have never ceased to be amazed at how computers changed the face of mailing lists, invoicing, printing through desktop publishing and eventually even article and blog distribution through sophisticated content management.

In some applications technology not only saves money and increases productivity but it can save lives as well.

Is Apple Repeating its Mistake from the Eighties?

July 8, 2010

5 Minutes With Motorola Droid X show the wonders of the Android ecosystem


I spent five minutes with a Motorola Droid X because the editor who has it here at TMC HQ literally will not let it out of her sight. What this told me right away about the device is that it is special.

TMC editors in San Jose Next Week

July 8, 2010

Next Week, my team and I will be hosting meetings in San Jose where the technology and communications markets will have unprecedented access to TMC editors and the ability to tell their story in TMC's video newsroom. Since I blogged about the opportunity a while back we have already scheduled over 60 meetings. We are subsequently flying more of our team out to the west coast to handle the meetings. The good news is there is still some more space left for meetings now that we have decided to send more resources cross-country from our headquarters in Connecticut.

Moreoever, this event now has networking potential meaning you will not only meet editors but others in the industry.

Apple iTunes App Store Hacked

July 4, 2010

It appears according to a report from The Next Web that the iPhone App Store has been hacked and so have accounts. According to the article:

The rankings in the books category of the US iTunes store features 40 out of 50 apps by the same app developer, Thuat Nguyen.

It seems the developer in question which has apps which are being mass purchased by iTunes accounts holders.

Software to fix iPhone 4 Antenna

July 2, 2010

Sadly the famous death grip will still cause calls to drop

The controversy regarding the iPhone 4 death grip - the so-called way of holding the iPhone 4 to get it to lose its signal and drop a call takes a new twist with Apple explaining that the problem is how you hold the phone but rather the incorrect algorithm used to display antenna bars. It seems according to the company that people are holding the phone in a manner which blocks the antenna and when they do their very weak signal becomes even weaker and poof - the call is gone. A surprise to many will certainly be the fact that the algorithm used to calculate antenna strength is the same as it was in the 3GS and 3G.

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