Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Conference

Heading to the Airport

March 30, 2009

TMC Builds You Online Communities

March 26, 2009

Many people in the communications space have asked me recently what TMC's secret is. After all, we are in the toughest media environment of our lifetimes and we produced our best show ever and have more paying customers online than at virtually any other time in our history.

The answer may lie in a bit of luck and some skill. The lucky part is we built our first online community for a customer about a decade ago.

Stories Rich Tehrani Finds Interesting

March 25, 2009

Skype Does SIP Trunking

March 23, 2009

Skype announced today that it is getting into the SIP trunking business by allowing native SIP calls to be connected directly to its network allowing enterprise communications systems to communicate seamlessly with Skype's network of users. During the Beta period, calls are carried at current Skype rates.

What this news does is take out the middleman. There really is nothing new in this release as this exact functionality has been available from companies like VoSKY, Skip2PBX, Pika and even Digium/Asterisk.

Tango Networks Improves FMC and Corporate Texting

March 17, 2009

I scan over 1,000 news headlines a day when I am not traveling and without a doubt the most popular tech topic in the mainstream media these days is Twitter. David Pogue from the New York Times has even devoted TV airtime to the topic on CNBC and it seems everyone is experimenting with using the service. Then there is the talk of leading social network Facebook modifying its homepage to take on Twitter and Google purchasing Twitter to show ads on all those tweets people send regarding their hunger status and other innocent facts which you wouldn't imagine anyone would take the time to share or read about.

It makes you think long and hard about how companies are integrating consumer technologies like Twitter into their marketing.

Arunas Chesonis the Secret Weapon at PAETEC

March 14, 2009

PAETEC like a slew of other voice and data providers is looking to differentiate itself but perhaps its biggest asset is CEO Arunas Chesonis (pictured) whose unique style allows him to impress you about the company's direction without coming off as boasting. In fact in a recent conversation with Arunas, he told me the company is still growing and hiring. He mentioned a large non-cash charge this last quarter which made the quarter look worse than it was. I researched a bit and in the company's recent conference call there is a discussion of a goodwill impairment charge which is related to the company's acquisition of McLeodUSA.

Interview With Spanlink's Scott Christian

March 13, 2009

Are companies really cutting their investments in customer acquisition and retention in this economic climate?

 


I have known the management of Spanlink Communications for years but haven't covered them in a while. Today I got a chance to speak with the company's relatively new President and CEO, Scott Christian (pictured) and he walked me through what the company is up to and also engaged in a great dialogue regarding how the organization has really focused on adding value to Cisco solutions.

Truphone Local Anywhere Makes Mobile Roaming Painless

March 12, 2009

Truphone Local Anywhere is likely one of the more revolutionary products/services you will see this year and consists of a single-SIM, multi-country mobile service that will make any mobile call within the set of supported countries a local call. It combines technology with roaming arbitrage and as company CEO Geraldine Wilson says is, "The ultimate phone service for people who have an international lifestyle."
 

If you find yourself in a situation where you are carrying around multiple SIM-cards or are getting charged high roaming fees, this service which will be available later this year is worth a look. Wilson tells me this service is about keeping you local and on one Truphone SIM.

Plantronics Redefines Unified Communications Endpoints

March 10, 2009

Company looks to differentiate itself from other headset vendors through software and innovation

Historically the headset was not an area of the communications space where people expected tremendous amounts of new technology. Certainly wireless standards like DECT and Bluetooth have brought headsets into the tech space but for Plantronics these were a stepping stone for tighter integration into the world of unified communications.

After 40 years of making industry-leading headsets, the company has now upped the ante by announcing a suite of new products which are designed to add intelligence, flexibility and ease-of-use to communications endpoints.

Thomas Howe Takes CEO Role at Jaduka

February 28, 2009

At TMC's ITEXPO earlier this month I had a chance to briefly chat with voice 2.0/mashup guru Thomas Howe. At the show he told me there was big news coming and he was soon going to become CEO of a major service provider in Texas. Of course I wanted to know more and Thomas didn't disappoint. Here is a detailed interview - his first since taking the CEO spot at Jaduka. There is also an audio file which is different than what you will read below - so if you want to know more or like to listen to interviews while you walk the dog, etc - check it out.

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