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Apple's Developer Can of Worms

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In a perfect world, a company who decides to control which applications can be downloaded to its devices would have no problem doing so. We live however in a world which is far from perfect and Apple is having serious issues controlling what can be downloaded and what cannot.

Recently the Cupertino-based company decided that a program called Podcaster which allows multimedia files to be downloaded wirelessly should no longer be downloaded to iPhones because as the company says, the software duplicates the functionality of iTunes. It would seem to someone like me who is not allowed to "legally" download the software anymore that this ruling is to protect Apple from a software program which seems superior to iTunes.

After all, it makes little sense to have to plug a wireless device into a PC when you want to download music, podcasts and other files.

I have a theory that iTunes will soon go wireless as well and this move by Apple is a defensive play to ensure the market for wireless multimedia downloads is there when Apple is ready.

But that article will have to wait for another time. For now, Podcaster has turned to Cydia, the open-source iPhone application installer and will focus on installing on phones which have been jail-broken -- referring to the concept of breaking the walled garden locks Apple has placed on its devices.

The question worth asking here is whether the negative PR buzz is worth it for Apple and should they open up? It seems there is a good deal of risk in driving consumers to jail-break their phones. Sure, the user interface is great and there is iTunes compatability -- but in the end, if a strong competitor comes along what will happen to the iPhone? After all, no one likes to be locked in by their carrier or device manufacturer.

See Also: IPhone -Find Those iPhone Apps With Apptism
Many people wonder how well the communications markets are doing in thse tough economic times and while the future is tough to know for sure, I just came across fantastic news. AudioCodes just confirmed its guidance for the rest of 2008.

AudioCodes is a major partner of a slew of communications equipment makers and also supplies equipment to service providers and even enterprises via gateways and other CPE equipment.

In short, AudioCodes is a pretty good barometer for the IP communications markets including contact centers and other subsets of the market such as wireless, etc.

MicroThoughts on MicroBlogging

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I signed up for a Twitter account over a year ago and it can be found at www.twitter.com/rtehrani. The question is do I need to Twitter at all when I have a blog? It seems in fact I haven't used twitter in over a year. At the last ITEXPO, I spoke with many people ho have blogs and separate Twitter accounts where they post microthoughts.

When I mentioned I have an email to blog solution, most people I spoke with said I really don't need to Twitter at all. Is this the case I wonder? After all, the people who subscribe to Twitter want to be proactively reminded when I send tweets. I guess they could just subcribe to my blog feed. Well, to be sure, I just asked my subscribers -- of which I have many considering I don't use the service, if I need to use Twitter when I already blog.

At ITEXPO, I should mention that TMC management uses walkie-talkies to communicate but often these devices are turned down when someone is in a meeting or conference. In addition, the exhibit hall is generally too loud to allow anyone to hear these radios.

So we turned to microblogging (well kind of anyway) for our expo communications and in particular a service called 3jam which allows you to communicate with groups using SMS. For example, once I set up users -- let's say Brad Pitt and Angelina Jolie I could just text to the 3JAM number or 43526 with what you want to do. For example to text Brad I could just enter "text Brad" or "t bp" for short (bp = the initials for Brad Pitt). I could also text them both with the command "t aj bp." When finished with determining who will get the message, you then you type a period "." a space and the message.

So you could SMS something like this "t aj bp. It was great seeing you guys for dinner last night. See you again real soon -- The Smiths."

The real power of the service is in group communications. You set up a group and then send a test message. Once you do this, you can all respond to the message and have everyone else in the group get it. You can also respond to individuals and once you learn the commands, 3JAM is a powerful tool -- allowing the power of email to come to text messaging/IM. Notice I said IM or instandt messaging... You can also choose to communicate with others via a web interface if you like.

Although I didn't test this function, you can also have 3jam poll twitter and send you messages to various countries for a nickel a message.

What might make the service better is the integration of email accounts so you can have truly universal group communications.

In all, microblogging is powerful and I think microcommunicating with services such as 3jam are even more powerful for groups whose productivity depends on instant communications -- especially where walkie-talkie services which use voice are not an option.

WiMAX World 2008 Update

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WiMAX has gone through an overhype stage and now is like so many other technologies - VoIP included, at a stage where the markets are trying to figure out where the opportunities lie. Indeed, trying to determine what is real and what is hype is difficult to do and to cut through the FUD (fear, uncertainty and doubt) I spent time at WiMAX World in Chicago to learn more from the movers and shakers in the space.

I came armed with questions about deployments and the threat of LTE - the evolutionary technology theoretically enabling 2-3G operators to ignore WiMAX. In the last six months there have been numerous articles and technical white papers written about whether WiMAX is necessary.

To cut to the chase, I spoke with VP Chair, Marketing Working Group of the WiMAX Forum, Dr. Mo Shakouri who explained that the transition to LTE is more than a simple software upgrade as carriers need to go from CDMA to OFDM - which obviously requires hardware. They believe there is a strong marketing campaign being waged by mobile operators and some hardware providers who want to sow FUD in the WiMAX market.

In order to combat the threat from LTE the WiMAX Forum is feverishly working with companies to develop lower cost CPE devices as carrier profitability is tied to device cost. In fact, the cost of such devices should soon be in the $20-$30 range. He acknowledges that the increased FUD has slowed investment in the market but at the same time explains that worldwide, governments are pushing WiMAX as they realize mobile wireless broadband is crucial to the success of their nations. As a result they are allocating frequencies to make WiMAX a reality in their parts of the world.

From Shakouri's perspective, most every carrier will have to overlay WiMAX on their networks to provide mobile broadband access at speeds sufficient for future applications. He explains this is happening in many countries today and in a few cases, major operators are resisting this trend. I should mention that in the cases where operators spread FUD, it is coincidentally the case that the carriers do not own frequencies which would allow them to easily roll WiMAX out themselves.

This sounds to me exactly like what the major carriers and equipment providers did when IP telephony first started to become popular. They downplayed the new technology for years while secretly working on IP communications solutions themselves.

Shakouri also reminds us that WiMAX has a huge head start over LTE and laptops and other devices will soon be equipped with WiMAX radios meaning LTE will be at a disadvantage.

I interviewed a number of people at WiMAX World and they concurred with most of what Shakouri told me. Motorola was a notable exception. I spent a good amount of time picking the brains of Sudhakar Ramakrishna, Corporate VP and GM, Tom Gruba, Senior Director and Kathi Haas External Communications. Their take? It is possible for carriers to skip WiMAX and many are doing so. Indeed they agree that some say WiMAX has a three-year head start over LTE but they are actively engaged in providing LTE networks for their customers today. I pressed for an ETA but couldn't get one.

Motorola is truly agnostic in the LTE vs. WiMAX war and they will tell you they just want to do what is best for customers. Sometimes as discussed earlier this has to do with available frequencies. It is worth discussing that Motorola also feels they are well positioned in the wireless space as they are able to leverage their wireline expertise and also help carriers deploy their connected home visions.

My take is that WiMAX is happening today and has proven itself quite well. I have spoken with operators making money providing WiMAX service and they are happy with the price points and look forward to them going lower. LTE does have a tremendous advantage of a massive installed base of devices which will be upgraded by wireless carriers over time. In the end, there may be a winner but for the foreseeable future expect peaceful and in some cases, not so peaceful coexistence.

Other Important WiMAX Happenings


Chinese communications giant Huaweii has 29 signed WiMAX contracts, 35 trials and 2,000 engineers developing WiMAX products. One of the latest products is a Picocell available in Q1 '09. They also have the second generation of their WiMAX base station available which also supports CDMA, HSPA and EVDO.

Palasium uses Israeli military technology to cancel interference in WiMAX networks. Think of it as noise cancelling for WiMAX. Using software, the company is able to target the interfering signal of adjacent antennas by producing waves which cancel them out. The result is lower cost and denser networks with less interference and QoS problems.

Comsys is one of the few companies in the WiMAX chip space with experience in GSM. The company targets device manufacturers and one recent Taiwanese company, dmedia is using the Comsys ComMAX CM1100 baseband chip as part of a GPS device which allows real-time views of traffic at various intersections.

Soma Networks - a long-term WiMAX equipment provider has recently inked a deal with Indian telecom giant BSNL and will provide services on a revenue sharing basis. The company will seek more deals of this nature going forward.

Wavesat - a fables wireless semiconductor company thinks they have a home run with their low-power SDBC or software defined baseband Odyssey chips which allows an OFDMA core and a definable air protocol. The company will soon have a chip which does WiMAX or LTE - meaning lower prices than traditional chip vendors such as Beceem.

San Diego based NextWave Wireless sells WiMAX chips which are ideally suited to video applications. The company's MXtv technology allows true mobile multimedia over WiMAX networks. The company also provides a broadcast service and owns spectrum which they are actively selling. To be honest the company's strategy is unusual - it seems overly broad. Then again it is similar to Qualcomm, a company who has been very successful doing similar things.

It is worth pointing out the company is in the sweet spot of the future - mobile multimedia. It will be worth watching if they can pull off their ambitious goals of being a premiere WiMAX chip vendor in multimedia and other applications.

Fujitsu Semiconductor has made waves with their new Femtocell SoC which supports 30+ meters of coverage and self-organizing networks Devices based on this chip will allow true connected home functionality on a licensed band and moreover allow cable companies to build the equivalent of p2p networks where their networks in dense areas could rival those of wireless carriers. The company is optimizing their chip for sub $100 CPE cost.

Alvarion has over 230 deployments with over 50 being mobile. India and Russia are some of the hottest areas for WiMAX growth according to the company and Alvarion is now the OEM and R&D WiMAX arm for Nortel.

Altair Semiconductor has a laser-like focus on low-power WiMAX chips and showed these chips off to me. These low-cost chips do not require external memory and are perfect for applications where battery life is critical or in areas of the world where device cost is a major issue.
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I have it on good authority that this new WiMAX phone designed by Art Lebedev will be coming to Russia -- in about 30 days. Apparently, no one wants to go on record but multiple sources tell me this phone is going to be a game changer. As engadget discusses in their prototype article, this phone will have a touchscreen which supports 850x480 (I could not confirm these specs sadly  ) which should blow the iPhone away. In addition, those who have used prototypes tell me this phone will blow away the iPhone because it will give you access to broadband speeds without the need for a WiFi hotspot.

Sure, that is what AT&T is supposed to provide with their 3G network but the reality is their 3G network does not seem to be able to handle the massive subscriber data load at the moment. Will WiMAX scale more easily? Perhaps. Let's await and see how this plays out.

Repeat after me... I want my 850x480 resolution WiMAX iPhone...

T-Mobile G1 Google Phone Emulator

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Like you, I am very curious to see how the much discussed Googlephone the G1 based on Google Android will function. Will it be more like Windows Mobile or iPhone I wondor. After spending some time with the new G1 emulator I would have to say this new media darling is more like Windows Mobile with some Google Gmail type functions.

The emulator is not fully functional. You can't send email, use the GPS features or make "real" phone calls. But still, you will get an idea how this thing will feel if you buy it on October 22 or thereafter.

Would I buy one? I am not sure at this point. I didn't see any features which are really better than Windows Mobile and it isn't as slick as an iPhone. Moreover, Google services can be synched with the iPhone or Windows Mobile so I am still searching for the niche this device will fill.

Google execs tout the openness of the OHA/Android software interface and developer ecosystem and this could be an area of differentiation. But Google must realize that for developers to develop in massive numbers, they need to see massive demand for the phone. A real chicken an egg problem for the search giant. I can't wait to see what the demand for this phone looks like. At this point I just can't see it being super-strong. Hopefully I am wrong because I am pro-competition and as a Google shareholder, investors will be watching the success of this device very closely and they could take down the stock if this shiny new wireless gasget doesn't fly off the shelves.

More from engadget.

Navigating the Financial Crisis

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I have been getting more and more questions on where the communications market stands in light of macroeconomic conditions. It is a constant in my frequent conversations. In most cases, when I get this question, people tell me their business is good but they wonder if the housing market problems will trickle down into the telecom space.

The answer is simply, I do believe there is risk to all sectors of the global economy. For the first time in my memory, US and other political leaders have come on TV and mentioned the term global crisis on a frequent basis. This sort of talk shakes confidence. This is simply the way it works.

The question we need to ask is how do we benefit in such a scenario or at best, how do we tread water so our sales, revenue, income does not decrease?

Most importantly, you need to focus on areas which save your customers money and make them more productive. UC, telepresence, workforce automation, FMC and other technologies pay for themselves quickly. In addition, SIP trunking is a natural in this market... You save your customers money and get a recurring revenue source if you are a service provider or reseller.

Subsets of the communications market are on fire. Mobile banking and WiMAX are a few. Emerging markets and rural America are ripe for wireless broadband.

In fact, these markets are ripe for all forms of communications and penetration in many cases is extremely low. Of course this equals tremendous opportunity.

In a slow market there is pressure to purchase less but we have crossed the chasm of mobile web browsing these past years and we will see more devices with mobile broadband and this leads to the increased use of the internet on the go. As this trend continues - the opportunity for wireless services increases as well. This leads me to the mobile application market. You need to have an application which works on the iPhone, RIM devices and eventually the Gphone. Don't forget about Windows Mobile or Nokia by the way.

I have seen many recessions in my day and the telecom space is one of the few which saw something called a nuclear winter between 2001-2003. What I learned from these experiences is that every slowdown ends at some point and customers do not ever stop buying - they may slow, they may delay, but they don't stop.

In other words, even if things slow down in our space, they will speed up again. The strategy for making sure you come out the other end of a slowing economy in a better position than you are in today is as follows:

Conserve Cash: This is obvious but how you do it is crucial. If you cut your PR, marketing and R&D, where do you think you will be in a slowing market? None of these areas can be cut by more than a few percent. If you have to cut a bit more, R&D is the area to cut incrementally from. The reason is that the feature wars most companies fight are less important than explaining to customers why they need to buy your products.

Keep in mind, every company you sell to now has to go through more internal scrutiny before they buy. You need to reinforce sales with more marketing and sales efforts. In order to last in a slowing market you need to ensure you are still selling. If you are too heavily R&D focused and don't do marketing and PR effectively, hire an agency to help you immediately.

Become More Productive: Every company needs to operate at 100% efficiency. Cut off your dead wood. Do it today. It is time to let the complainers and high maintenance people go. If they aren't happy, you are doing them a favor. Believe me; it will work out better for you and for them.

Rally the Troops: Explain to them why they need to work smarter, harder and faster. Customer service is key. Don't lose customers because of bad service.

Hire PR/Marketing People: If you aren't strong in these areas, you have to hire an agency or top people who can help you market more effectively in slow times. I have witnessed many millions of wasted marketing dollars in my life. Spending a marketing budget and spending it wisely are totally different things. A million dollar marketing budget can be blown stupidly with 10 newspaper ads or used much more effectively in focused media vehicles where your potential customers are actually looking for your products.

Market Analysis: There are hundreds of small companies which are engineering driven in the communications space which do not know how to market. Companies founded by engineers are typically the worst run from a marketing perspective. (Remember - I am an engineer myself so no insult intended - we aren't sugar coating here). These companies - where the engineer runs marketing are likely going to have trouble selling products in a slowdown (or any other time for that matter). Keep your eyes open for acquisitions or weakness in the markets you serve. Keep your ear to the ground. One of these small companies about to go under may have good ideas for products but just no clue how to sell them. You may determine developing a competitive product/service to one of these small companies makes sense.

Speed: It is better to be fast than right. After all, you can't be right every time but if you are fast, you can adjust and become right faster than the other guy.

Optimism: Be optimistic. If you are smart and run things well and your entire team works together to support you, your company can come out of any downturn stronger than it went in. Sure, be cautious --but in the end, business is cyclical. It just is. That is the nature of the beast. Work harder, faster and smarter and you will be rewarded.

Remember, things are still generally good in the communications and technology markets and if you follow these rules you should make it out the other side of any slowdown in better condition than you are in today.

Mobile Banking to Skyrocket

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If you are looking for business opportunities, you may want to think about mobile banking as the market is set to take off. When you consider analysts estimate over 100 million mobile banking users will be created in the next few years, you realize -- wow -- there is serious money here.

The question is -- who will be the leaders in the space? PayPal and credit card companies are naturals. But there will likely be niches held by players in security, authentication, etc.

If you have a novel mobile banking application -- be sure to drop me a line so I/TMC can consider coverage. Thanks.

James Bond: Forget Q -- Try eBay

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Talk about an embarrassing situation. London's Secret Intelligence Services or MI6 lost a camera full of Al Qaeda names, fingerprints, academic records and a bunch of pictures of rocket launchers and missiles.

MI6 is the sister agency to MI5 made famous by James Bond movies.
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Nikon Coolpix S51 8.1MP Digital Camera with 3x Optical Vibration Reduction and Zoom

The camera showed up on eBay and was purchased for about $31. A casual Amazon search shows the camera if purchased new, wouldn't be worth more than about $400.

The question worth asking is which is more embarrassing? Having your agencie's camera full of top secret info lost or disappointing millions of people who would have hoped British Intelligence agencies would use a camera which is embedded in the agents fingernail with a viewfinder disguised as a contact lens?

Communications and the Economy

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Please note this post was written approximately one week ago -- before the news of the bailout bill failing began to spread fear in the financial markets. Stay tuned to learn how the financial markets will affect communications and technology.

Many people asked me recently at ITEXPO West 2008 Los Angeles, what I see happening in the communications market from an economic perspective. Let's just say that on the way to the show, I was watching TV as the stock market plunged and there was talk of another Great Depression. When I got to the show I must say I was unclear how the financial markets would affect the communications space.

After speaking with many people in our markets, the end result is most people believe the space is very strong and in fact some companies are seeing increased sales of their solutions as a result of travel cutbacks and high fuel costs. It seems if you sell products which increase productivity when corporations are belt-tightening, you are in good shape.

In fact the attendance at the show was very strong. I feel we would have had even more traffic if there wasn't as much fear in the financial markets. What really made it an interesting week was when I turned on CNN; I thought I was on CNBC. The coverage was 100% financial, all the time. In such an environment, people probably have trouble leaving the TV. Even the news anchors on CNBC who typically leave in the late morning were at their desks until after midnight.
Certainly TV stations feed on this viewership and seem to ensure they position the news in such a way to ensure it is self-perpetuating - but this is a topic for another day.

The tremendous focus on negative financial news from the general media led to the stories I heard of hedge fund redemptions leading to lower industry stock prices. In addition, a general theme in our markets and beyond is companies pausing more before signing contracts. There is more indecision than at any time I remember. Companies want to reinvest in their businesses but they seem to just be waiting more than they used to.

In my opinion, in order to counter this delay in contract signing, we have to work harder and/or smarter, making more sales calls and doing more marketing. Sales after all is a numbers game when all else is equal. Now is when companies who are good marketers will take share from those who are good engineers. It happens every time the economy slows and this time will be no exception.

In fact, companies who used to rely heavily on existing companies to fuel their growth by supplying solutions to a growing workforce are going to have to shift to customer acquisition. Companies are not adding as many employees as they used to which means growth has to come through competing for new customers.

If you work internally, you need to spend time selling the productivity benefits of the solutions you propose purchasing. In some cases, vendors will work with you on financing (assuming there are banks left when you read this) who can ensure a positive ROI from day one of the investment.

So my final response to financial question in our markets is that if I had a choice of industries, I would want to work in one where our products help companies save money. Moreover, I would want to work in an industry which has little excess and has already seen its bubble burst years back. I do believe communications is a great place to be and new technologies like UC, mobility and telepresence make companies stronger and more productive and in a slower market, these are the things companies desperately need.
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