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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Consumer Electronics

Wireless Carriers Racing to the Bottom

October 12, 2016

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend money in some cases unless they can see an ROI of a billion dollars fairly quickly. This comment is attributed to Verizon from a trusted source I can't reveal.

In my recent meeting with Sprint, they explained how they are racing to the bottom by giving away more for less with their Unlimited Freedom plans. Obviously, these are my words, not theirs.

In addition, the Sprint ads on TV are amazing - they say their network quality is within one percent of Verizon yet a lot cheaper. When put in those terms, its very tough for Verizon to keep charging a premium for their service.

T-Mobile is obviously part of the challenge as well - they've been giving away more for less and increasing their value over the years.

Ericsson just put our its numbers for the quarter and an unexpected 14% drop in sales cratered the stock by 20%.

Jabra Halo Smart Wireless Stereo Headphones a Great iPhone 7 Companion

September 9, 2016

Confirming months of rumors, Apple announced two new iPhone 7 models which have no headphone jacks. There are two schools of thought on this decision. The first is the headphone jack is antiquated and not necessary. The second, Apple wants to make more money and charge royalties for use of the Lightning connector.

Aricent: How to be Digitally Durable

June 20, 2016

"APIs are now a business model!"
"A company that has more APIs has more value."

If every industry is being digitally disrupted (it is) then the question companies need to ask is how to remain digitally durable. If you want insight into how to fight off the next wave of innovation before it makes you obsolete, a great place to start is talking to Frank Kern, the CEO of Aricent, the company responsible for helping other companies be disruptive.

If you don't know them, Aricent has a few different practices from security and IoT/embedded to cloud and software defined everything. I last interviewed Frank in 2015 where he shared with us his vision for the future of technology.

A Quarter Century Intel Wound From AMD and How to Respond

April 22, 2016

Show me the horsepower!

By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place at Intel because people use their smartphones more than ever and can extend the life of their other devices as a result. Even if you have the money to upgrade all of your devices each year, it is a monumental pain in the rear. This means in order to get people to upgrade more quickly, a few things would have to happen.

Synaptics Shows Off Thinner Screens, No-Touch Displays And Flexible Biometrics

February 29, 2016

It’s always great to meet up with the people at Synaptics – like I did at Mobile World Congress (MWC16) to see what the future holds from a touch-interface standpoint. Andrew Hsu, Head of the Concept Prototyping Team had lots of great information to share. First off, the company’s acquisition of Renesas SP Drivers and fingerprint sensor company Validity means great things for the world of touch-intensive applications. By having biometric authentication, capacitive touch and display technologies under one roof, the company is able to allow fingerprint sensors on the side of phones.

Top 10 Mobile World Congress Trends #MWC16

February 29, 2016

I’ve just returned from a whirlwind event for the telecom market known as Mobile World Congress and I’m still amazed by the amount of optimism I’ve just witnessed. It would not be an exaggeration to say this level of excitement about the future of telecom hasn’t been seen since 1998. Although it has great food, the city of Barcelona has a pretty poor economy.

Tehrani Time: A Beginner Tries the #Swagway #X1 #Hoverboard

December 30, 2015

Inhance Trade from Inhance Technology Keeps Mobile Customers Coming Back

September 24, 2015

One of the most important aspects of the wireless market is the smartphone trade-in program as evidenced by recent news that Apple now offers its own upgrade program and Sprint tried to outdo the entire industry with a paltry $1 per month upgrade plan for customers with iPhone 6 trade-ins purchasing a 6s.

In a conversation I had recently with Inhance Technology, I learned 90% of customers don’t come back to the same retailer they purchased a device from. The company has a solution to help improve the odds of attracting a customer back into the store to upgrade. Their recently announced the Inhance Trade program which uses a variety of mechanisms to target specific devices, plan a specific action and determine when the action should take place.

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed, consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

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