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Rich Tehrani
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Consumer Electronics

Delicious TMCnet Stories

July 13, 2007

Here is a smattering of home made TMCnet stories, just like mom used to make. Mom’s cookies can’t compare to the brand new Tadiran trailer featured below or Cantata’s fax solutions. And you know, even if mom was the best cook around, try connecting her savory linguini to Microsoft OCS or Microsoft Office Live. Dialogic and RingCentral can do this and their products don’t even need to be refrigerated and reheated overnight!   Everyone loves great cooking. Especially the small business.

Voicemail Transcription Patent

July 12, 2007

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen to and correct voicemails which are transcribed to text. This does not mean all voicemails are sent to live operators but one of my readers sent me this link and it is worth sharing. The text of the patent is below.   ---   Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers.

Voicemail Transcription Patent

July 12, 2007

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen to and correct voicemails which are transcribed to text. This does not mean all voicemails are sent to live operators but one of my readers sent me this link and it is worth sharing. The text of the patent is below.   ---   Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers.

700MHZ Spectrum

July 12, 2007

Google and others are looking to ensure some of the 700MHZ spectrum is allocated for broadband wireless and moreover available at wholesale rates in order to help foster new and innovative services. For more on this story see this USA Today article.   Interestingly I also read a Telephony article where CTIA President and CEO Steve Largent called the proposed rules “Silicon Valley welfare.”   What I find interesting is this portion of the Telephony article:   -----   Verizon Wireless vice president and general counsel Steve Zipperstein testified before the U.S. House Subcommittee on Telecommunications and the Internet, urging Congress to ignore Google and other Internet companies’ calls for open-access requirements to the 700 MHz bands, which are scheduled for auction in early 2008. Zipperstein said the results of such rules would favor the Internet companies over the wireless industry, effectively pre-determining the winners of the auctions in advance.

“The wireless industry has produced a steady stream of innovations -- from devices, to applications, to features -- that have given American consumers myriad choices about how they use their wireless service,” said Zipperstein in a statement.

iPhone Without AT&T

July 8, 2007

Andy Abramson Gets Married

July 7, 2007

Call Center/CRM News July 6, 2007

July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.   One other interesting item is the iPhone CRM link from CompanionLink.   Call Center Recording in the Hosted Environment NICE to Acquire Actimize What Teleconferencing Means to the SMB Mexican Contact Center Industry Shows Strong Growth Study Shows New Zealand Contact Centers Struggle with Turnover SugarCRM Announces Meet-Up Group Starting in Atlanta iPhone Gets CRM Sync Link from CompanionLink Air China Offers Enhanced Customer Service with Avaya's Solutions

VoIP News Week of July 6, 2007

July 6, 2007

Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one of the more interesting stories. Also, check out the latest at JAHJAH and the others.   Truphone Now Has SMS-over-IP, Presence and Smart Log-On Capabilities PAETEC, Cedar Point, Sentri Team on Converged IP Net for Colleges What Teleconferencing Means to the SMB JAJAH Announces Mobile VoIP Alternative to AT&T Plan Enea and Kontron Help Drive IPTV Experience Initiative Voice Peering Fabric: The New 'Killer App' for Broadband Telephony ShoreTel Prices IPO Mobile VoIP Provider WiFiMobile Offers Wi-Fi Smartphones to US Consumers and Businesses IPTV Middleware Provider Espial Helping Telcos Lower TV Costs TMC Labs Honors Fonality Open Source VoIP Appliance XO Communications Joins the PAIX VoIP Exchange Interactive Intelligence SIP Interaction Gateway Connects VoIP, T1 Lines

Unwired Enterprise

July 6, 2007

Nortel is perfectly positioned to bring the world their Unwired Enterprise vision. The company is a strong player in the enterprise and service provider markets. For this reason it may even be surprising Nortel hasn’t gained more traction as they offer a great suite of products and services.   The leading Canadian communications company has been doing an impressive job of branding via it’s hyperconnectivity campaign and now it’s adding “unwired enterprise” to the mix. Personally I am not a fan of the term hyperconnectivity but I can't think of a better term and at the same time I admit I understand immediately and exactly what the term is meant to convey.

One Hot iPhone

July 6, 2007

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