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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Consumer Electronics

Aculab Supports PCI Express

May 15, 2007

Some developer news of note is Aculab’s move to have the Prosody X DSP resource board support the PCI Express bus. This is not unexpected of course as this new bus is becoming more popular. Announced here in Santa Clara at TMC’s Communications Developer Conference there is also a promotional package being introduced which the company tells me consists of the following:   Product – Two Prosody X PCIe media processing cards, each supporting 300 voice channels and 2 E1/T1 trunks, with CSS/CAS/SS7 protocols.
Training – One delegate placement on a one day training course ‘Implementing VoIP applications with Prosody X’.  Courses will be onsite in Aculab’s offices in Milton Keynes, UK and Needham, USA.
Technical consultancy – Benefit from an Aculab consultant spending a day onsite in your office – sharing expertise on structuring solution architectures based on Prosody X and helping with the actual application development and testing.
Technical support – Free and unlimited access to Aculab’s technical support.

Functionality – Access to Aculab’s complete portfolio of media processing and signaling software, including SIP, H.323 and SS7, with an unrestricted number of channels.
Software updates – Free future software updates, including the planned roadmap functionality for IP and 3G mobile video support, wideband voice codecs, etc.   So the news here is a bit about the new bus support but perhaps most importantly the development package meant to sweeten the pot.





Communications Developer Show Daily

May 11, 2007

Here is the first show daily from the Communications Developer Conference taking place next week. Many have told me they are thrilled TMC is sponsoring such an event as there needs to be a single place the communications industry can come to get development information and network with fellow developers.   The show daily has many of the links you will need to understand what is important and when it is taking place.   In addition there is an explanation of the various workshops taking place from the following companies:     I am looking forward to the industry coming together next week and working on developing for the next big communications opportunities.

Apple Heart Attack

May 11, 2007

The fierce competition to replace the iPod with a better product has failed so far. Many companies from Microsoft to SanDisk have tried to take on the slim white music player and with all the competition, iPods keep on selling at record-setting numbers. Who would have thought the one electronic gadget able to slow the pace of iPod sales would in fact be the “pacemaker.”   A new study shows caution should be used when iPods are used around people with pacemakers.   More specifically, the study, led by Jay Thaker, a US high school student, whose father is an electrophysiologist and mother is a rheumatologist, concluded that iPod interaction with pacemakers can lead to a misdiagnosis in heart function.   In reality it is unlikely this news will slow down iPod sales by much but it seems even the elderly are huge fans of music on the go. Perhaps Apple’s big product launch after the iPhone will be an iPod with a pacemaker built in.

Office Headsets

May 9, 2007

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed in conjunction with the sponsors of each site.   We have found over time these communities get bookmarked and do better and better.   Our most recent addition to the channel familynumber 110 in fact -- is Office Headsets which is sponsored by GN Netcom.   Even though the channel is new there is some news and articles of interest already:  

Skype for Salesforce

May 9, 2007

One of the stories which caught my eyes recently was Skype and Salesforce.com coming together to launch Skype for Salesforce. In the article there is a discussion of more and more call centers looking for ways to integrate Skype into their centers allowing any Skype user to seamlessly call in.   This story shows the growing need for companies to evaluate Skype compatibility in the products and services they purchase. There are certain segments of the market where this makes more sense than others.   In other words if your call center has wealthy American customers, Skype support may not be so important. If you have young international customers however, Skype support makes sense.   Is a Skype a must in your call center?

Cable Gets VoIP

May 8, 2007

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies for their part seem to be copying as opposed to innovating.

VoIP Stories May 7, 2007

May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and thickness as well as a long voice tube which reaches your mouth.   I have been able to walk a few hundred feet (with massive amounts of RF emitting equipment in-between) from my base station before sound quality degrades.   Enjoy:  

RIM Does Unified Communications

May 7, 2007

Research in Motion has taken the full unified communications plunge via its Blackberry Mobile Voice System (MVS) solution. The goal of this product is to allow a Blackberry smartphone to become a seamless telephony extension.   Millions of users already rely on Blackberrys to provide them seamless e-mail and now the company is pushing hard into the world of voice. MVS provides enhancements to device software, the Blackberry Enterprise Server (BES) and Ascendent Voice Mobility Suite from Ascendent Systems which is a subsidiary of RIM.   I had a chance to catch up with Ascendent Systems Senior Marketing Manager Heather Howland a few weeks back in Boston to discuss this announcement. In addition we spoke today where she rounded out the details.

Vulcan Flipstart, Verizon and YouTube

May 7, 2007

This is a busy news week with announcements and commentary from virtually all areas of communications and technology. Starting small, Gary Krakow has a review of the Vulcan Flipstart which is a company founded by Microsoft co-founder Paul Allen. Gary seems to like the device and one feature in particular he draws attention to is the small computer’s ability to be rebooted with a single button. There is a bit of irony in that the Microsoft co-founder “innovated” by allowing a Microsoft computer to be rebooted more quickly.

Skype Announcements at Communications Developer

April 28, 2007

I was just perusing an article on Skype development from Greg Galitzine which consists of an interview with head of development for the world’s most successful VoIP software company. The interview is with Paul Amery the Director of the Skype Developer Program.   Here are some of the salient comments from Paul:   The breadth of developers who work with Skype is extraordinary. They range from 15-year old techies who are coding in their bedrooms to CEOs with more than 30 years of experience developing software applications. The uniting factor is that they all love Skype, and constantly want us to enhance the platform to help them do more.   The most popular application [Skype Extra] overall is CrazyTalk for Skype from Reallusion.
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