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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Consumer Electronics

HP Proves That Samsung, Apple and Google Will Win in Hardware

July 1, 2013

At one point in time HP had the best combination of mobile devices anywhere. They owned their own line of PDAs and also purchased Compaq who made the IPAQ – a game-changing device if there ever was one. The thing I liked about the IPAQ versus the Palm 7 which was a competitive device released around the same time was that COMPAQ decided to forego battery life for a bright color screen. In many ways the iPhone 5 reminds me of the first IPAQ device – especially when it prematurely runs out of battery power.



MDM is Just too Small a Market for Apple

July 1, 2013

It is no secret that MDM is a huge market and Apple is in large part responsible for the trend where non-Microsoft and non-Blackberry devices infiltrated the enterprise. Moreover, corporate IT departments have huge budgets so if Apple came out with an MDM solution it could do exceedingly well in the market.

Writing for TMCnet, Joe Rizzo asks why Apple isn't in this market and he makes some good points.

You have to wonder however the predicament Cupertino is in at the moment.

Yealink SIP T-38G Review

June 17, 2013



The Yealink SIP T-38G Gigabit color LCD PoE IP phone is another impressive IP phone following in the steps of the Yealink T-28P that Tom Keating reviewed in 2010. Tom liked the 4-way arrow navigation keypad, which continues on the T-38G, making navigating on the color screen a breeze. The T-38P also features a very similar web admin page as the T-28P and like Tom I had no trouble adding the SIP credentials, configuring the NTP server, adding speed dials, and other various configuration options.

While referencing Tom's T-28P review for comparison to the T-38G, Tom has this noteworthy comment:
The web interface displays a message when the phone is registered so you know immediately if you put the SIP credentials in correctly. I have to say, I really loved how every change I made DOES NOT require a reboot.




Your iPhone Could Get Hacked Through the Charger

June 4, 2013

As scary as it sounds – that iOS device which you thought was safe from hackers because Apple controls the App Store could get infected through a malicious charger. This is a major concern for IT departments who didn’t previously worry about Apple devices which were not jailbroken. It is now impossible to know which Apple devices have been infected meaning all of them are suspect.

An article on TMCnet by Steve Anderson explains that a group of researchers at the Georgia Institute of Technology discovered the exploit which can be duplicated via a device called a Mactans charger.

Wearable Tech to Grow Even Faster than 40% a Year?

May 9, 2013

If you had a chance to listen to my radio interview with IMI TechTalk you know I believe the analytics behinds wearable computing will be a huge business. As sensors and cameras become part of our wardrobe, there will be billions of new data gathering devices connected to the cloud.

Companies like Facebook and Google will want to soak up as much of this data as possible and use it to generate revenue through a variety of services.

At a certain point, many of us will have sensors on our bodies - perhaps as part of our smarphones which measure our pulse and body temperature in real time. Using analytics we can use this data to determine the epicenter of a variety of incidents. For example, one imagines heart rates will increase in unison when there is roaring thunder, tsunami or earthquake.

Moreover, this data can be used to determine the spread of the flu or a pandemic based upon the increasing temperature of a population.

In addition there could be early heart attack symptoms we can determine from this wealth of sensory information which means lives can be saved...







The Pen is Mightier Than the Spell Check

May 3, 2013

Does Wearable Tech Make You a Jerk

May 2, 2013

To the fashionable, the latest technology innovations have typically been frowned upon. Wearing a bluetooth headset is more accepted than ever but still has a stigma in certain social circles. Apple is an example of a company that understood and embraced this challenge and at one time had the highest valuation of any publicly traded company as a result. This also explains why the iPhone 5 doesn't look out of place next to an expensive watch.

In fact, smartphones are status symbols today and feature phones tell others you aren't with it or are cheap.

Google is not Apple but they have certainly learned a lot from Cupertino and applied much of it to Google Glass.



How a Call Center Translation Service Went Mainstream

April 24, 2013

Virtually everything in our lives has gotten more expensive over the years such as housing, cars, postage stamps, food and energy and yet telecommunications and broadband service costs continue to plummet. This state of affairs is in-part due to Moore’s Law and a side benefit of the declining connectivity costs has been bringing the world closer together. In the nineties you could bankrupt yourself quite easily if you direct-dialed from one country to another yet today IP communications has lowered the price of such calls to zero or a few pennies a minute depending on your location and device.

In 1982 a company called LanguageLine Solutions was founded to focus on helping translate conversations via telephone and since then, the company has grown to 6,000 interpreters who speak 98.6% of the 6,809 languages spoken in the world today.

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

With Tablets and Smartphones Eating the PC, What Can Microsoft Do?

April 11, 2013


These are very dark days for people who work for many divisions of Microsoft as tablets and smartphones have absolutely decimated the PC market as evidenced by a decline of 14% in sales of PCs last quarter. This news comes on the heels of the Windows 8 launch, the new OS which fuses the best of the tablet and Windows experience in one platform. The only problem is the new OS with all its marketing and slick new form factors isn’t cutting it, as consumers gravitate towards smaller screen devices.

Expect many calls for Steve Ballmer to be fired and when you consider how many markets Redmond has squandered since 2000 you could make a solid case for pushing him out.

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