Tissot

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Tissot

Here is a long term update on my Tissot High-T watch which when working properly is a technological marvel. My original review which was quite favorable can be found here.
 
While the watch is certainly state of the art… It does break often. Mine has broken twice in about eighteen months. The first time the watch took 2-3 months to repair and get back to me.
 
The watch recently broke again and I am going through the same waiting period it seems. I have to deal with a dealer in New York who does not pick up the phone and a Tissot headquarters who seems to think customer service is only for other companies and doesn’t apply to customers shelling out hundreds of dollars for their watches.
 
With all the talk about Swiss engineering, it is the Swiss customer service that is much more important to me than the precision of their timepieces. I don’t mind losing a few seconds a month on my watch. I do mind waiting months on the year for my Tissot watch to be fixed.


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