Agent Performance

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Agent Performance

As more and more outsourcing takes place – especially overseas, it is essential that we focus on the performance of the agents taking and making calls. Are we training them correctly? We spend so much money on these agents in aggregate and they are the front line with our customers, how do we ensure they are doing the best job for our enterprise or our customers? One area you can go to learn more about this topic is the Agent Performance Channel on TMCnet where you are provided with case studies, white papers and news that will help you increase the performance of your telephone service representatives.



Featured Events