Brookstone

I just got off the line with Brookstone Stores. I purchased over $500.00 of items. Two I wanted to return because of unsatisfactory issues. I was told they could nnot be returned because they were personal items. The one was a Sona Pillow. It was absolutely hrrible. Received a stiff neck.

The pillow was so huge it was worthless. Even Wal Mart allows returns of such items. Not Brookstone!! In the past I spents thousands of dollrs from Brookstone. No more! If a company treats customers the way they treated me, they need to be forced out of business. Take my warning, Brookstone Stores are not woth it. I have found out that Hammacher Schlemmmer is far superior in quality and customer service.

I purchgased a king size memory mattress topper. Upon opening item it sure was not king size I called the store asap and they told me I cannot return or exchange because this was a personal use item I am upset and disgusted I have been shopping as a valued Brookstone customer for years. It sure isn't my fault I paid for king and got less than king size like a foot short width wise. I am probably not gonna get a refund or even an exchange. I am upset that the store told me that it is illegal for them to accept such return. It should be illeal for them to sell me the wrong item and keep my money too.No longer will I shop at Brookstone. Walmart is way better and would gladly appreciate me as a valued customer.

Actually, I find it comforting to know that Brookstone doesn't take returns on OPENED pillows and such. Unlike some kid at Wal-Mart who could potentially put a used pillow with drool all over it back on the shelf.