CallMiner

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CallMiner

Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource – a virtual treasure-trove of business intelligence. Within a few years it would be corporate malpractice (thanks to Brooke Greenwald for alerting me to this term – not sure if she coined it) to not have access to all call center conversations when querying the internal database.

Information in text form is growing exponentially and you can expect voice conversations to grow even faster. Will corporations of the future archive and sift through all telephone conversations in a company? Perhaps. I can’t imaging how a business could ignore such valuable data.


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