Customers Get Revenge on Call Centers

Frustrated customers are wreaking revenge on call centers by putting staff on hold and avoiding automated options, according to new research.

Some callers who have suffered endless piped music, or had to return to the beginning after a voice-activated system failed them, are retaliating in new ways, says Beyond Philosophy, a group of customer service advisers.

The company has compiled the most popular methods now being employed by those getting their own back on call center operators.

They include pressing zero instead of listening to all the options, and keeping the worker chatting for more than three minutes — thus meaning they miss their productivity target. More.

  • Jay Fowler
    June 15, 2005 at 7:06 pm

    I found an even batter way to get REVENGE. Put a person (or Company) on the Ass Cancer List (! There will then be a permanent record on the Internet!

  • Chris Garza
    October 18, 2005 at 2:25 am

    When on the phone with Cellular Wireless, Nextel or any other large company, keep clicking on the Google listing of their web site and they will be charged 10 cents for every click!!! For Example: 1. Open Google 2. search for “Cellular Wireless” 3. Click on the web site 4. (double) click “back” to go back to Google 5. Click on the company web site again. 6. Repeat, repeat, repeat…
    The longer you are on the telephone, the more the company will be charged!
    Tell me what you think about this idea.

  • Rich Tehrani
    October 18, 2005 at 8:36 am

    This is an interesting idea but would be considered click fraud. Certainly it will get you in trouble with the search engines and is illegal.

  • Chris
    October 18, 2005 at 9:23 pm

    I don’t think you can get in trouble with this. You can perform your own customer service survey and measure resolutions by how many clicks it takes to resolve a problem… how many clicks you were on hold….

  • FU all
    April 4, 2007 at 11:59 pm

    I worked in a call center to pay my way through grad school and let it be known, there are reasons call centers take so long beyond the financial matters. Namely, 99.9% of the people calling are absolute idiots who would stay on the phone all day if you let them.
    Using a toaster oven is about the level of complexity that would warrant a customer service call from this portion of the population. -are you really surprised?
    This imbicile above, who wants to “charge” corporations by clicking on ads, is about the measure of idiot you would have to talk to all day. What great logic, “let’s all click on their ads, that’ll show em!!” Yeah, that will really make a dent on a transnational corporations financial statements.

  • james
    October 24, 2008 at 5:23 pm

    Customer Service Representatives are the scum of the earth. Clicking on the ad is a good idea and IN NO WAY fraud (you’re an idiot for using that word). Maybe people will stop looking for ways to screw over call centers when they start offering competent service.

  • janice wilkes
    April 20, 2010 at 7:36 pm

    I have a friend and she is willing to pay 20 to 60 dollars to have someone to go to three different houses and scare these people. She is wondering does anyone knows anybody that can be a rough neck or in a gang, if so she wants someone to go to this address 6050 S Western Ave Apt 405 Los Angeles, CA 90047, she wants someone to call 3237528132 and threaten them over the phone

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