Customers Get Revenge on Call Centers

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Customers Get Revenge on Call Centers

Frustrated customers are wreaking revenge on call centers by putting staff on hold and avoiding automated options, according to new research.

Some callers who have suffered endless piped music, or had to return to the beginning after a voice-activated system failed them, are retaliating in new ways, says Beyond Philosophy, a group of customer service advisers.

The company has compiled the most popular methods now being employed by those getting their own back on call center
operators.

They include pressing zero instead of listening to all the options, and keeping the worker chatting for more than three minutes -- thus meaning they miss their productivity target. More.



Featured Events