E-Mail Customer Service Complaints
as much as poor e-mail interactions with companies I either purchase from or am thinking of purchasing from. I am sick and tired of companies who send me an auto-response e-mail and then never follow through with the promised e-mail.Generally, the situation is improving but it is still far from perfect and there is a long way to go before online customer service gets to the point where I would call it great. One of the reasons Amazon does so well is that they have really focused on customer service and it shows.
TMC's David Sim's (articles, blog) addresses this very issue in a quirky post called Newton's Law of E-mail, which as you might imagine discusses how every e-mail has an equal and opposite e-mail.
I am told this law has some applications in other fields as well.
Tags: crm, customer service, david sims, e-mail, technology, telecom, tmc
Search Technorati: crm, customer service, david sims, e-mail, technology, telecom, tmc
Related Tags: customer service, service, customer
- Call Center » CRM » E-Mail Customer Service Complaints
- Technology » E-Mail Customer Service Complaints
- Related Entries
- SalesForce.com Satisfaction Ratings - Apr 08, 2008
- CRM Autopsy - Mar 22, 2008
- Blackberry Voice Search - Apr 23, 2008
- PayPal and Phishing - Apr 21, 2008
- Podcast: Broadlook Technologies - Co-Founder Broadlook Technologies - Apr 20, 2008
- EsnaTech Grows the Google Ecosystem - Apr 17, 2008
- Google and SalesForce Enhance Relationship - Apr 14, 2008
- TMCnet Hits 100 Sponsored Community Milestone - Apr 06, 2008
- Motorola's Helpful Help Desk Solution - Mar 31, 2008
- Bill Gates on Innovation - Mar 14, 2008
Technorati
Del.icio.us
Slashdot
Digg
Furl
Spurl
Listed below are links to sites that reference E-Mail Customer Service Complaints:
Trackback Pings
TrackBack URL for E-Mail Customer Service Complaints:
http://blog.tmcnet.com/mt3/t.fcgi/35505
Previous blog:
Prosody X Gets a WinVoIP Blog - Tehrani.com Home Page
Next blog:
Addicted to Optical SpeedComments to E-Mail Customer Service Complaints
| RE: E-Mail Customer Service Complaints
Here's my story and what I told Sprint. This is after (9 months ago) I was on my way to execute overseas orders and they really made it hard to cancel my service then they tried to penalize me $250. After going through the "call gauntlet" (drone to "manager" to "big manager"), they finally let me off the hook and "hoped I'd be encouraged to "use Sprint again." Ha! fat chance now. Anyway this in response to their "special offer" to give me a $25 rebate for my old phone... I was offered a rebate of $25 for my Sanyo cell phone. The deal said that if I didn't have an Sprint accout anymore, then I would receive a check. Alas, when the "rebate" arrived, it was a credit for $25 on my non-account. Thanks but this does nothing for me and is not in accordance with your offer. If there was any chance that I would use Sprint ever again, then please come clean with your offer and send me a check for $25 (per your offer). If I don't hear from you, then you can count me out for life and I will hit those blog sites hard, beleive me. Also. please save some time and forget about giving me the "Well sir, our policy is..." generic e-mail. Sorry if I sound a bit cynical but the "special offer" you made seems like far too fair a deal to come out of Sprint. How about spending 25 bucks now on starting to turn your company's somewhat questionable reputation around? Thanks in advance. | ||
RSS feed
