Envision Launches Business Consulting Group

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Envision Launches Business Consulting Group

Envision Telephony announced its new business consulting service designed to help companies achieve a maximum return on their technology investment by providing interactive, results-oriented sessions for tackling real-life contact center challenges. As well as offering customized business consulting, Envision will offer a complete menu of on-site programs to evaluate, improve or redesign quality programs, benchmark coaching efforts, as well as evaluate ways to utilize business intelligence to improve contact center and enterprise performance.

Envision provides business solutions that link contact centers to the enterprise, driving best practices throughout the organization to create the superior customer experience and measurable business value. The Envision Performance Suite includes business intelligence, workforce management, full-time recording, quality monitoring and eLearning solutions.



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