From IVR Hell to Heaven

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

From IVR Hell to Heaven

Tom Keating writes abou Parus Interactive and how they may one day make it FUN to call a company's IVR system. When you throw in VoIP, SIP and speech technology together, perhaps you get the next retail (VoIP, CRM, Speech) killer app.



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