I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the road. I am on the mailing list for many hotels and airlines. What I find interesting is that while staying at hotel brand X, I receive e-mail from the same hotel brand telling me about specials in other hotels the company owns.
The one missing ingredient in my opinion is a thank you. I think these e-mails should be personalized and thank me for staying in the hotel as the e-mail is being sent. Sure this is more work but as a customer in a Brand X hotel it seems common courtesy to thank me for using the hotel, every time I am reached out to.
The concept needs to be embodied by the airlines and Amtrak as well. I just think it is good customer service.
Just in Time Marketing
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Related Entries
- Book Flights Now For ITEXPO West 2008
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i need marketing strategy of just in time...plz help me out....
i hav assignmnt name just in time + marketing....
plz send me som links so tht i clear mind abt this topic.i will waiting 4 ur responce