NEC Resells Contactual Hosted Contact Center in Austrralia and Beyond

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NEC Resells Contactual Hosted Contact Center in Austrralia and Beyond

Scoop! NEC has taken Contactual's software and is now hosting contact centers in Australia initially and then rolling out worldwide. NEC sees this as service replacing their low-end CPE environment or less than 50 or 100 seats. I spoke with Contactual (formerly White Pajama) founder Mansour Salame about this new partnershipNEC is making a bold move to compete against their own installed based. It will have the same functionality as Contactual. The product will be renamed Agent 99 (Think Get Smart)This is a huge endorsement of the hosted model and VoIP. Hats off to Contactual and NEC.BTW I wrote about Contactual in the January 2005 edition of Customer Interaction Solutions available soon.


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