Scoop! NEC has taken Contactual's software and is now hosting contact centers in Australia initially and then rolling out worldwide. NEC sees this as service replacing their low-end CPE environment or less than 50 or 100 seats. I spoke with Contactual (formerly White Pajama) founder Mansour Salame about this new partnershipNEC is making a bold move to compete against their own installed based. It will have the same functionality as Contactual. The product will be renamed Agent 99 (Think Get Smart)This is a huge endorsement of the hosted model and VoIP. Hats off to Contactual and NEC.BTW I wrote about Contactual in the January 2005 edition of Customer Interaction Solutions available soon.