Salesforce.com Outage

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Salesforce.com Outage

According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability between 9:30 a.m. and 12:41 p.m. Eastern time and 2 p.m. and 4:45 p.m. Eastern time on one of the company’s four global nodes. "The root cause of the intermittent access was an error in the database cluster," Bruce Francis, vice president of corporate strategy, said in a statement. "Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon, the system was running normally for all users."

According to the article the company would not identify the database vendor. This sort of thing is not good for the hosted market as Salesforce.com has become the de facto poster-child of success in hosting. The company derives 100% of its revenue from selling hosted CRM systems and has 350,000 subscribers which is a staggering amount.

Many predicted the death of the company over the years yet Salesforce.com kept on growing and keeping customers happy. There is no word yet on whether this outage will have any material impact on the company’s future or the future of hosting.

See also Rivals revel at nearly 6 hours of downtime, but hey, stuff happens.



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