Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:
- Workforce Management Solutions Help Control Contact Center Attrition
- VanillaSoft Pushes the Envelope on Intuitive Call Routing
- Optaros Takes Open Source CRM In-House
- Local vs. Hosted CRM Solutions
- Getting Ready for CRM Software
- SugarCon 2009 to Celebrate SugarCRM Community Accomplishments
- MDSL Taking Control with Telecom Cost Management
- Workforce Management Software: More Valuable Than Meets the Eye
- Using CRM Software to Assign Tasks
- Five Steps to Successful CRM Software Implementation
- Five9 Hosted, On-Demand Solutions Provide Resolve in Troubling Economic Climate
- Loquendo Adds Danish Female Voice to TTS Family
- Homeshoring Continues to be Attractive Choice, Despite Economic Downturn
- NACR, CallCopy, to Promote VoIP, UC, Call Center Solutions
- Avaya Offers Proactive Outbound Self-Service Products
- Dynamics CRM Videos Available from Microsoft
- Vertex Taps Insight Now for Contact Center Tracking
- Survey: Singapore Consumers Happier with Contact Center Experiences
- Call Center or Contact Center: What's the Difference?
- Broadlook Announces Sales Contact List Optimization Product
- Language Line Services Unveils "Your World, Your Language"
- V-Tech Solutions to Provide Call Center Support Services for U.S. Patent and Trademark Office
- Study Finds Companies Lacking in E-mail Customer Service
- TomTom Recognized by J.D. Power For Second Consecutive Year
- Percall Growth Significant Thanks to App-Line Sibilo Contact Center Solution
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