It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the customer first.
In a slow economy you need to fight to gain and keep every customer you can.
If you aren't keeping up with the latest on CRM tips, tricks, news and analysis - you are doing your company and shareholders a huge disservice. And most importantly you will likely be out of a job before you realize it.
Many companies are looking to cut cost and every person in an organization needs to work harder, smarter, better and faster or they will find themselves looking for work.
Fortunately, Inside CRM just put together their list of top CRM blogs which should keep you up to date on just about all you need to know in the space.
Here are a few others who made this list. I didn't list them all so as to not steal the thunder of the author Chris Bucholz:
- Brent's Social CRM Blog
- Beagle Research Group
- CRM Outsiders
- The CRM Consultant
- Destination CRM Blog
- Michael Maoz's Gartner Blog
- 1 to 1 Media Blog
In addition, I am sure my writing is not nearly as good as anyone else on this list but my CRM thoughts can be found under the CRM category tag in my blog.