Lots of speaking and traveling this week. I am going to be speaking and moderating a session for the ATA on the future of the contact center on Monday in DC and on Tuesday I will be speaking for PRSourcecode to the PR community on how to more effectively work with Internet Telephony Magazine.

Here is the ATA Washington Summit Schedule:

   
            10:15 -10:30 am    Break
            10:30 –11:30 am   Business/Financial Outlook & Climate-Brandon Dobell of Credit Suisse First Boston
                11:30 – 12:30        Lunch     
                12:30 – 1:30 pm    Keynote Address-Tucker Carlson
                 1:30 – 2:30 pm     ATA Positions/ Regulatory: What’s Next?-Jim Conway, DMA and  Mitch Roth, ATA
                 2:30 – 3:00 pm     Break
                 3:00 – 4:00 pm     Consumer Affairs Perspective on Teleservices- Dr. Dale Lewison, University of Ohio and Deborah Berlyn, AARP
                 4:00 – 5:00 pm     Technology Perspective/Changes we can expect- Rich Tehrani, Technology Marketing Corporation, Chris Hodges, Noble Systems, Larry Mark, SER, Jason Pace, Stratasoft and Paul Stockford, Saddletree Research
                 6:00 – 7:00 pm     Reception at the Hyatt

Tuesday, April 19 (Self-Determination Perspective)

                 8:00 – 9:00 am     Continental Breakfast with Sen. Ben Nelson (D-NE)
                 9:00 – 11:30 am   Table Discussion – Working Session on Standards for Inbound
                 11:30 – 1:00 pm   Lunch /Keynotes- Sen. Max Baucus, D-MT and Rep. Lee Terry R-NE (Sen. Baucus 1200-1230; Rep Terry 1230-1:00)
                 1:00 – 2:00 pm     Leadership Collaboration
                 2:00 – 2:30 pm     Break                 
                 2:30 – 4:00 pm     Leadership Presentations
                 4:00 – 5:00 pm     SRO Presentation- Lisa DeFalco,Phil Grudzinski
                 6:00 – 7:30 pm    Awards Gala on the Hill- Sen. Chuck Hagel (R-NE) (SD-G50, Dirksen Bldg)
 
Wednesday, April 20 (On the Hill)
                    8:00 – 9:00 am    Continental Breakfast with Rep. Ted Strickland (D-OH)
                    8:30 – 10:00 am    Not-for-Profit & Charities Breakfast (By invitation)
                    9:00 – 9:30 am    ATA Lobbying Priorities
                    9:30 – 10:30 am  Congressional Visit Role Play
                   10:30 – 1:00 pm   Congressional Appointments

SUMMIT AGENDA
Sunday, April 17
                12:00 – 6:00pm    Registration
                 12:00- 5:00pm     Selected Committee Meetings
                  6:00 – 7:00 pm   Welcome Reception (Hyatt Regency)
               
Monday, April 18 (Current Industry Situational Perspective)
                7:30 – 9:00 am      Registration
                8:00 – 9:00 am      Continental Breakfast
                9:00 – 9:15 am      Opening Remarks- Stuart Discount, Chair, ATA
                9:15 – 10:15 am    Regulations and Federal & State Legislation Joe Sanscrainte, Call Compliance, Bill Brierly, TeleTech and Rich Rosenblatt, Morgan, Lewis & Bockius