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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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HIPAA Compliance, APIs Continue to Fuel Phone.com Growth

April 22, 2019

“We recently announced more than 30 thousand small businesses across the U.S. and Canada and there are two major factors helping our company grow,” said Brent Barbara, SVP, Business Development, Phone.com in an exclusive, live, in-person interview. “APIs and HIPAA compliance have helped us achieve 900 to one-thousand business associate agreements in the past year.”



“Most other companies charge or have stipulation on the # of users for HIPAA compliance,” he exclaimed.

Masergy Helps Clients Achieve Digital Ambitions

March 28, 2019

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing and looking to transform their businesses.

Who is Masergy? Well, you may have visited their booth at industry events. 

Edify Unites Contact Center and Company on a Single Platform

March 21, 2019




“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.


He said, “There currently isn’t a way to unite these things. Other companies are trying to unite platforms via acquisitions.”

We believe acquisitions aren’t the best way to do this – so we built a platform that unites the entire company in one voice ecosystem from the start he explained.



PCM Enhances Collaboration Portfolio

March 18, 2019

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs?

About four years ago they spun out professional and consultative practices focusing on security, hybrid data center, Microsoft and more recently, collaboration.



Elizabeth Warren's Plan to Break Up Big Tech

March 8, 2019


Elizabeth Warren penned her detailed opinion today, telling us it is time to break up Amazon, Google and Facebook, implying they are defacto monopolies. She is correct, they are. Whether they meet the classical definition today or not is secondary, they all have enough market power to effectively block competition and continue to wipe out current foes.

We agree in principle but not with many of the specifics. Here is the objective analysis of the salient points of her writings:

In the 1990s, Microsoft — the tech giant of its time — was trying to parlay its dominance in computer operating systems into dominance in the new area of web browsing.




StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

PHISH360 Helps Solve The $12.5B Phishing Problem

January 9, 2019

The FBI says email attacks cost business $12.5 billion!



This is in-part because hacking into a person's account could be as easy as sending a general phishing or specific spear phishing message.

One wrong click by an employee and your company can be compromised - data stolen or ransomware installed on the network.

To solve this problem, PHISH360 was launched to give every company a free way to test employees by sending them anti-phishing behavior management messages (APBM) and then informing users and the company, if users click when they shouldn't.

Every company needs to drastically reduce phishing effectiveness by using cost-effective behavior management tools.

For the first time ever, an enterprise-quality solution is available for any company to try, with no cost or obligation.











LicensingLive 2018 Live Blog #LLUS2018

November 13, 2018







For reference - check out the last LicensingLive Live Blog we wrote in 2016.

----
It's 9:30 am PST Nov 13th in San Jose and we are about to get started! Check out some tweets we posted last night.


At @LicensingLive in #SanJose, @mktharakan explains the tremendous progress the company has made in #DynamicEntitlements allowing for flexible #SKUs across premise and cloud
#LLUS2018 #SaaS #cloud #DX #IoT #UI #UX #NFV #Licensing #virtualization @Gemalto @marcyclapp pic.twitter.com/rPagBSn63J

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018

At @LicensingLive in #SanJose, Alan Deter says tomorrow, we will witness many case studies of success from companies transforming their software solutions for the future
#LLUS2018#SaaS#cloud#DX#IoT#UI#UX#NFV#Licensing#virtualization@Gemalto@marcyclapppic.twitter.com/xOHDs8iCOT

— Rich Tehrani @LicensingLive, Nov 12-13 #SanJose (@rtehrani) November 13, 2018





And we are off and running! Jamshed Kahn, VP of Marketing at Gemalto takes the stage!




"We help companies get more value of your software, regardless of the platform where you offer that software."

Jamshed sets the table on everything we will see today. 




Shlomo Weiss SVP Software Monetization at Gemalto takes the stage.

He began with a poll - 1/4 of the companies are selling software only - 10% sell hardware and 75% sell both.



Many companies know they want to get into new markets but the question is - what is the business value a company is offering.























Cockroach Labs Launches Managed CockroachDB: The Geo-Distributed Database as a Service

October 31, 2018



Typically you don't name your company after insects which make people call an exterminator but Cockroach Labs is a great name for a database which is designed to be up 24x7. Put it this way - what other name would be able to allow customers to infer the product can rapidly replicate and survive disasters?



To learn more about this up and coming database, we had an exclusive interview with Nate Stewart, VP of Product and Jessica Edwards, Director of Marketing and Community.


Nate said, "We have figured out how to take an SQL database and scale it horizontally." He continued, "People thought it was too hard to do this which explains the rise of NoSQL."

The company bills itself as a resilient SQL database for global business. Obviously, business continuity is a core feature as the solution not only minimizes planned and unplanned downtime... It eliminates all downtime.














Cyara: Don't Forget the Customer Experience in Digital Transformation

October 15, 2018





As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at Cyara in an exclusive interview. Cyara automates testing and monitoring.

We first introduced this company to you in 2011 where we told you this:

And what they did for the bank was to help them take disparate solutions handling IVR, speech, complex routing algorithms, Websphere, java apps and more and integrate them more efficiently to dramatically improve customer satisfaction.

In 2013 we explained how the company is improving service levels, specifically at Franklin Templeton. In 2016 we had a video interview with the company explaining how Cyara helps their customers innovate faster.

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