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Rich Tehrani
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MightyHive Achieves Contact Center and Web Ad Integration

August 12, 2013

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can now drive demand through another channel, online. To drive brand and business equity today, marketers must leverage consumer insights to create seamless experiences across channels where each interaction, regardless of channel, is relevant and consistent to lead consumers along the path to purchase.

In the late nineties it was fashionable to say the web would kill the contact center as people would no longer need to speak on the phone when purchasing.

15 Reasons Why Bitcoins are Better than Gold

August 9, 2013

Technology is literally at the point where it is disrupting almost everything and this week has been a prime example of this trend. On the one hand Google co-founder Sergey Brin was revealed as the investor behind growing synthetic meat in a lab in order to disrupt the cattle business and Elon Musk proved he can disrupt the auto market with his successful launch of Tesla Motors and the recent public acceptance of his company’s vehicles which surpassed analyst estimates.

Can you disrupt a commodity though? After some consideration I would assert you can and this post will explore the top reasons why Bitcoins are better than gold.

Ruling Clears Way for Bitcoin Regulation

August 8, 2013


All it took was one bad actor… BTCST was a Bitcoin-based hedge fund savings & trust which turns out to be more Ponzi scheme than investment vehicle. Investors collectively lost 263,104 Bitcoin in principal, that is $1,834,303 based on the daily average price of Bitcoin when they purchased their BTCST investments, or in excess of $23 million based on currently available Bitcoin exchange rates. The founder of the fund Trendon Shavers was formally charged by the SEC in 2012 but Shavers fought back by saying Bitcoin is not money so it isn’t subject to Federal Securities Laws.

It turns out Judge Amos Mazzant disagrees and in a statement mentions that Shavers used Bitcoins to pay his living expenses and moreover explains that even though Bitcoins aren’t accepted everywhere, they can be converted to other forms of currency.

How Nordstrom Has Adopted The Latest Technology

July 2, 2013

For about two decades we have heard about the death of brick-and-mortar at the hands of technology like the Internet but Nordstrom’s is one retailer who seems to be embracing many aspects of technology in order to boost sales not only online but in its stores. For example, in May of this year it was revealed that the company was working with a company called Euclid in order to track customer movements throughout the store using the company’s WiFi network.



In February of 2007, the company acquired online flash sales site HauteLook for $180 million and more recently rolled out a HauteLook app which has accelerated the company’s sales.

In the online world, Nordstrom is doing well with over four million Pinterest followers.

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

NICE Systems at MWC2013

February 28, 2013

At Mobile World Congress 2013 in Barcelona NICE had a very compelling story regarding its multiple product lines which are generally analytics, security, financial and the contact center. In a conversation with Yaniv Zukerman and Eyal Kirshner I learned the company will be focusing more on its multi-channel analytics solutions across its product lines. Moreover, we will see more cloud solutions from them as well - including in the anti-fraud space. This technology will be rolled out across product lines - and used to allow for CFPB compliance.

Thank You Amazon, Retailers May Now Merge at Will

February 18, 2013


When reports surfaced regarding Office Depot merging with OfficeMax, the first thing which may have occurred to many, is regulators wouldn’t let this approximately $2 billion happen because the resulting store would be too large and create antitrust concerns. Much of these worries in retail however have decreased as of late because of the strength of Wal-Mart, Costco and of course Amazon. Let’s also remember that Staples is a major player in the space. It’s worth pointing out that Amazon in particular can be used by just about all retailers to justify industry consolidation.


Scam Users, Accumulate Facebook Likes, Buy a Ferrari

February 18, 2013

Bitdefender Labs recently reported that a site showing kittens and unicorns suggested users download a “business flash” plugin in order to see a video. At this point the plugin takes control of the user’s computer allowing cookie information to be taken and replicated on another computer – effectively locking a user out of their social networking account.



Bitdefender describes the people behind this scheme as crooks which makes this story more interesting as this exploit seems to be designed to “borrow” a user’s identity. If your account isn’t taken over, the extension sits on your computer and can continue to like site after site without your approval.

Backup DNS, The New Yellow Pages Scam

February 12, 2013

If you have ever registered a domain name you have no doubt been solicited by a number of companies you never heard of trying to renew your domain name. Lately I have noticed this trend has died down – no doubt because customers have wised up and realize if they registered with Network Solutions, GoDaddy or 1&1 then they should pay that company only.

Yesterday a relative presented me with a document which looks a lot like an invoice from a company called DNS Services. The company’s logo looks very official – you might even make the point that the infinity symbol looks a bit like the NS logo preceding Network Solutions.






The DNS Services invoice-looking non-invoice


(click to enlarge)



Is Regulation 1.0 Slowing the Networked Economy?

February 10, 2013

Fred Wilson alerted me to a talk Nick Grossman recently gave representing their company Union Square Ventures relating to how regulators haven’t kept up with a number of peer to peer business models from Kickstarter to AirBnB to the lending business. Specifically there are fire code regulations which apply to renting out apartments to many tenants. Moreover neighbors may not want the foot traffic of strangers associated with renting apartments to others for brief periods online. Finally Kickstarter was sued in part for enabling accompany funded on its platform to infringe the patent of another company.

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