E-Commerce

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you

In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Posted in 4GWE, AT&T, Avaya, CRM, Call Center, Cisco, Communications Developer, Consumer Electronics, E-Commerce, FCC, IP Communications, Microsoft, SIP, SaaS, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

Posted in 4G, AT&T, Apple, Avaya, Broadband, Call Center, Communications Developer, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, HD Voice, IMS, IP Communications, IPTV, ITEXPO, JITC, Merger/Acquisition, Microsoft, Nortel, Open Source, Optical, Patent, Podcast, Rates Technology, SIP, SaaS, Science, Search, Security, Skype, Smart Ecosystem, Smart Grid, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

DragonWave Wireless Backhaul Update

September 17, 2009

Alan Solheim, VP Product Management at wireless backhaul company DragonWave Systems spent some time discussing his company's new initiatives with me. New products, new trends and his view of global carrier growth. His company has raised guidance twice this year. Check out this video to learn more.

Posted in 4G, AT&T, Apple, Avaya, Blackberry, Broadband, Call Center, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Green, IP Communications, Technology, Unified Communications, Verizon, WiMAX, Wireless

Symantec's Views on Protecting Mobile Devices

September 17, 2009

Billions of mobile devices exist and as they proliferate and begin to be used for mobile banking we can expect to see more attacks from malicious users looking to follow the money trail. In addition, as more children and teenagers access use mobile devices, new problems have arisen. A few of these are cyber-bullying and sexting - where people send inappropriate pictures of themselves. Finally, as mobile devices have become more powerful they are now also conduits for losing enterprise data.

I had a chance to discuss a number of security concerns as they relate to mobile devices with Symantec's Ray Greenan and Matts Aronsson. A video below captures some of our illuminating conversation.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, Consumer Electronics, E-Commerce, FCC, Gadget, Google, Green, HD Voice, IP Communications, Merger/Acquisition, Microsoft, SIP, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

PayPal's iPhone App Success and More

September 17, 2009

PayPal's Eric Duprat spent some time talking with me today about his company's success in the mobile world. The first thing worth sharing is they have opened up their developer program and you can find the site at x.com. Other thoughts worth discussing:

The company's eBay app is in the top three in the lifestyle category on iTunes. They have an Android app which works in the US, Canada, UK and Australia They are doing checkout for RIM's app store and this is the largest non-ebay ecommerce application for the company. There are now officially 1.6 million downloads of the company's PayPal application for the iPhone. Here is the video for more.

Posted in 4G, AT&T, Apple, Blackberry, Broadband, Communications Developer, Consumer Electronics, E-Commerce, Gadget, SIP, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

Novarra Mobile Video Update

September 17, 2009

Novarra is one of the companies enabling the mobile broadband revolution having products embedded in a good deal of the world's smartphones and networks. I spent some time with Anthony Love and Scott Cotter as they demonstrated some of their very interest video transcoding services allowing carriers to provide video streaming to customers. The idea is even if a phone doesn't support a video format such as Flash (Apple, I'm looking in your direction ) they are able to adapt content accordingly so it shows up on the device.

Posted in 4G, AT&T, Apple, Blackberry, Broadband, Communications Developer, Consumer Electronics, E-Commerce, FCC, Gadget, IP Communications, Microsoft, SIP, Technology, WiMAX, Wireless, Yahoo

BelAir Networks WiFi Enables Carriers

September 17, 2009

I have been a strong proponent of carriers rolling out WiFi networks as they provide another sticky service which customers are loathe to give up. Cablevision's Optimum WiFi which is a free WiFi service rolled out in much of the cable company's footprint is an example of a service which has been proven to reduce churn and is currently running at over one million minutes per day of usage.

AT&T's acquisition of Wayport and Verizon's partnership with Boingo show the carrier of the future needs to blend WiFi into their offerings.

Posted in 4G, 4GWE, AT&T, Apple, Blackberry, Broadband, Communications Developer, Consumer Electronics, E-Commerce, FCC, Financial, Gadget, Google, Green, IMS, IP Communications, ITEXPO, Technology, Verizon, VoIP, WiMAX, Wireless

Opera Mini 5 Beta: CEO Interview

September 16, 2009

Opera Software CEO Jon von Tetzchner explains the new Opera Mini browser beta and outlines his company's vision for computing beyond the cloud.

Posted in 4G, AT&T, Apple, Blackberry, Broadband, Communications Developer, Conference, Consumer Electronics, E-Commerce, Financial, Gadget, Google, Microsoft, Open Source, SaaS, Technology, Verizon, WiMAX, Wireless

Sandisk Partners With Carriers to Boost Revenue

September 16, 2009

Sandisk execs Pedro Vargas and Mike Wong explain how memory chips with a 32-bit processor can help carriers looking to maximize revenue.

Posted in 4G, AT&T, Broadband, Consumer Electronics, E-Commerce, FCC, Gadget, IP Communications, Technology, Verizon, VoIP, WiMAX, Wireless

JoltID Files Injunction Against Skype

September 16, 2009

Skype Founders Janus Friis and Niklas Zennstrom seem dead set on killing off Skype. The company they own JoltId - which controls the p2p technology used by Skype, has filed an copyright suit, now in the US with an injunction (fast-track lawsuit) in an effort to shut Skype down. The company says damages are amassing at more than $75 million per day and as the legal dispute drags on, one wonder just what sort of deal Meg Whitman struck a few years back which allowed this many angles for lawsuits. See more from the Wall Street Journal.

Posted in 4G, AT&T, Blackberry, Broadband, E-Commerce, FCC, Gadget, Google, Green, HD Voice, IP Communications, Patent, SIP, Skype, Technology, Unified Communications, Video, VoIP, Wireless

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