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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

E-Commerce

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you



In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

DragonWave Wireless Backhaul Update

September 17, 2009

Symantec's Views on Protecting Mobile Devices

September 17, 2009

PayPal's iPhone App Success and More

September 17, 2009

Novarra Mobile Video Update

September 17, 2009

BelAir Networks WiFi Enables Carriers

September 17, 2009

I have been a strong proponent of carriers rolling out WiFi networks as they provide another sticky service which customers are loathe to give up. Cablevision's Optimum WiFi which is a free WiFi service rolled out in much of the cable company's footprint is an example of a service which has been proven to reduce churn and is currently running at over one million minutes per day of usage.

AT&T's acquisition of Wayport and Verizon's partnership with Boingo show the carrier of the future needs to blend WiFi into their offerings.

Opera Mini 5 Beta: CEO Interview

September 16, 2009

Sandisk Partners With Carriers to Boost Revenue

September 16, 2009

JoltID Files Injunction Against Skype

September 16, 2009

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