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Rich Tehrani
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Pandora Interview: TMCnet Exclusive

August 31, 2009

Internet radio has really revolutionized the way millions have listened to music and for that I have to thank everyone in the industry for allowing consumers to mark individual songs for more or less play. The amazing thing about Internet radio is that the more you listen and mark the songs you like, the better it gets - adjusting to fit your musical taste like a custom-made glove.

Having said that, I believe we owe Tim Westergren one of the founders of Pandora a great deal for being a pioneer in the space.

To hear Tim's thoughts on 4G, iPhone/AT&T exclusivity and the growth of his company, be sure to read the interview.

2 of 7 TMC Blogs Make Top List

August 31, 2009

3 One-Ups Most App Stores with Handago Partnership

August 31, 2009

While App Stores are all the rage now with carriers and phone companies and even Oracle/Sun's Java jumping on the bandwagon, perhaps one of the most intelligent things a carrier can do is pause, take a breath and partner with an established app store provider doing business forever.

After all, why rebuild a house from scratch when you can lease a good one instead? Handago is a major player in the app store space with its 140,000+ apps and network of 23,000+ content partners and was chosen as a partner with 3, one of the most innovative wireless carriers around. As you may know, 3 also markets a Skype phone - yes, they embrace Skype and don't treat them as an enemy.

ITEXPO West 2009 Sunday Night Dinner

August 31, 2009

I spent the night having dinner with the TMC team at the new LA Live area of shops and restaurants by the Los Angeles Convention Center and Staples Center. We were in ESPN Sports Zone which sports a pair of 103 inch Panasonic TVs with stunning picture quality.

But getting back to downtown Los Angeles, I have been coming to the Los Angeles Convention Center for over a decade and am happy to see such a large amount of investment is taking place in the area. It will probably be unrecognizable to most people who have not seen the area in a while.

ITEXPO West 2009 Interviews Part 4

August 29, 2009

I have said it repeatedly - the way to get the most out of any conference is to not only attend sessions and the exhibit hall but also network with people who can help you. Perhaps they can help you purchase a product or service or even land that lucrative consulting gig. Maybe you are looking for potential customers or partners at the show. Whatever you seek, if it is in the communications space, there is no better place than ITEXPO to find it.

Nice Comments About ITEXPO from Suzanne Bowen

August 28, 2009

87% of Executives Agree Face-to-Face Meetings are Best

August 28, 2009

A recent Forbes survey shows business executives prefer face-to-face meetings over those of the virtual type. As expected 58% of respondents said they were travelling for business less today than they were at the beginning of the recession in January 2008, with more than a third (34%) indicating they were travelling much less frequently.

What seems obvious (to me anyway) is that executives still expressed an overwhelming preference for face-to-face meetings, with more than eight out of ten (84%) saying they prefer in-person contact to virtual.

Even more interesting, those that prefer face-to-face meetings believe they facilitate the following: Building stronger, more meaningful relationships (85%), the ability to "read" another person (77%), and Greater social interaction (75%).

Thoughts on Avaya/Nortel and the DOJ

August 28, 2009

Jeff Wiener is President of Digitcom Canada and an Avaya dealer who believes that the DOJ should rubber stamp the Avaya/Nortel merger without much fuss. He explains that the field is extremely competitive and furthermore that the competition is also coming from Microsoft, Skype, Google and hosted VoIP. I agree with all of the above but would say the real challenges for Avaya will continue to be Cisco as they are such a strong data player.

In addition I am surprised open-source didn't even make the list.

ITEXPO and DealCenter: Network With Peers/Customers/Suppliers Now

August 28, 2009

I am happy to hear from a number of companies attending ITEXPO that they are being overwhelmed with requests to meet and do business at the show. This is yet another signal to me that the communications markets are resilient and from what I hear, a number of companies at the show are expecting nice growth for the rest of the year. A few first-time exhibitors told me they think they have sold products to companies who saw them on the exhibitor list. This is great news as ITEXPO has always been the premiere communications event attracting buyers and sellers.

Aspect Touts Tellme Speech Recognition Integration

August 27, 2009

Recently I had a chance to speak with Alan Burnstine - Sr. Product Manager at Aspect and he had some very interesting things to tell me about how his company's IVR/ACD/dialing solutions integrate with Microsoft's Tellme for post-call surveys. As he explains, in this economy you can't necessarily compete on price so you have to compete on service. This means you need to know how good your service is. Moreover, a hosted speech-based survey solution from Tellme is tough to beat as the company handles directory assistance for AT&T and Verizon meaning they have the largest library of speech utterances which in turn means the most information available in one place to help improve speech rec quality.

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