Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Thoughts on Avaya/Nortel and the DOJ

August 28, 2009

Jeff Wiener is President of Digitcom Canada and an Avaya dealer who believes that the DOJ should rubber stamp the Avaya/Nortel merger without much fuss. He explains that the field is extremely competitive and furthermore that the competition is also coming from Microsoft, Skype, Google and hosted VoIP. I agree with all of the above but would say the real challenges for Avaya will continue to be Cisco as they are such a strong data player.

In addition I am surprised open-source didn't even make the list.

ITEXPO and DealCenter: Network With Peers/Customers/Suppliers Now

August 28, 2009

I am happy to hear from a number of companies attending ITEXPO that they are being overwhelmed with requests to meet and do business at the show. This is yet another signal to me that the communications markets are resilient and from what I hear, a number of companies at the show are expecting nice growth for the rest of the year. A few first-time exhibitors told me they think they have sold products to companies who saw them on the exhibitor list. This is great news as ITEXPO has always been the premiere communications event attracting buyers and sellers.

Aspect Touts Tellme Speech Recognition Integration

August 27, 2009

Recently I had a chance to speak with Alan Burnstine - Sr. Product Manager at Aspect and he had some very interesting things to tell me about how his company's IVR/ACD/dialing solutions integrate with Microsoft's Tellme for post-call surveys. As he explains, in this economy you can't necessarily compete on price so you have to compete on service. This means you need to know how good your service is. Moreover, a hosted speech-based survey solution from Tellme is tough to beat as the company handles directory assistance for AT&T and Verizon meaning they have the largest library of speech utterances which in turn means the most information available in one place to help improve speech rec quality.

ITEXPO West 2009 Show Guide Available

August 27, 2009

ITEXPO West 2009 Show News

August 27, 2009

Be sure to check out all of the exciting news happening at ITEXPO. In order to get up to date news be sure to bookmark the show news page and check out the three show dailies which have already been produced. Check this page often to stay up to date.

August 20 show daily: SIP security, next gen IMS, VoIP boosts small biz, smart grid progress, Brightcom, Octasic, SIP trunking seminar, Digium open source Asterisk workshop, Terry Matthews keynote, cash for phone system clunkers etc.

Italian Antitrust Regulators Target Google

August 27, 2009

Last night in a post about Gmortgage I discussed how Google is helping to kill off the newspaper business with the help of others in the space such as eBay and Craigslist. Today I learned of an antitrust investigation against Google in Italy which was brought on by FIEG or the Italian federation of newspaper editors who are troubled because they feel they have no control over how Google presents their news on its site. Their only options are to block Google or give them full access.

Other than reading this article from the Wall Street Journal I haven't done investigation or read the complaint but on the face of it seems like a weak argument against Google.

ITEXPO: M2M, Broadband Stimulus and Smart Grid Happenings

August 27, 2009

In an effort to keep you up to date on the conversations online regarding ITEXPO, here are some of the latest items on the web I have been tracking.

Over at the DIDX blog there is a discussion of a broadband stimulus workshop at ITEXPO.

On Sys-Con there is a release about ITEXPO - specifically content targeting resellers and a panel I am hosting called "creatively" Reseller Day Workshop.

On TMCnet there is an article which describes an interview between me and Sipera's Adam Boone discussing his participating in ITEXPO, thoughts on the economy and SIP security.

Dan York on Voxeo Prophecy 10

August 26, 2009

Unified Communications = Gym Membership

August 26, 2009

Cash in a Phone System Clunker For VoIP and SIP

August 25, 2009


The cash for clunkers program sponsored by the US federal government is now over but you can still benefit from the cash for phone systems clunkers idea I mentioned a few weeks back. As a reminder, using services like SIP trunking, VoIP and IP communications you can save tens of thousands if not millions of dollars (euros, yen, etc) on phone and conference calls. There is an official cash for phone system clunkers web page now with links to important references such as ITEXPO which is the global gathering place for all things IP communications.  

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