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iPhone: Stand in Line, There is no Choice

July 17, 2008



What is it about the iPhone that makes it so special that people will stand in line for it for hours on end? I think I may know. I have been trying to get one of these things for about a week and I have driven over 30 minutes looking for AT&T stores that carry this gadget. For the record, this faster iPhone is being purchased for TMC Labs and as president of TMC I thought a perk would be to buy the device.

Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

VON Shows Over

July 16, 2008

A Community Service Message

I have been pretty silent about what has happened with Pulvermedia and the VON events because frankly, everyone else seemed to be covering the fact that the events are no longer taking place.

Also, TMC used to compete head to head with thee VON events so I thought it poor taste to discuss their demise. Having said that, I was at a recent event where I heard horror stories of people showing up for VON Amsterdam -- only to find out there was no VON Amsterdam. Commenters in the blogosphere have echoed the same sentiments.

So I wanted to make sure I went on record letting people in the communications industry know that Pulvermedia is shut down.





ITEXPO Prius Giveaway

July 16, 2008

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly this car seems to be so hot right now that everyone is excited to come to the show, learn about IP communications and hopefully walk drive away with the new car.

As always, we are excited to help educate the market and as a token of appreciation, we try to do nice things for attendees like give them an energy efficient automobile.

For full details about the show check ITEXPO's website and also be sure to check out the other events taking place at the same time -- Communications Developer and Call Center 2.0.



Google's Android Plays Favorites?

July 16, 2008

It seems that if you were a finalist in the google Android Developer Challenge you have the option to sign an NDA which allows you access to SDK updates. This is all well and good unless of course you are not a finalist. So basically, the typical developer is at a disadvantage according to this Ars Technica article.

How was this discovered if the developers were under NDA? Simple -- Google employee David McLaughlin accidentally sent notification of a new SDK release to a public Android mailing list.

Expect a new interview question from the search leader which delves into mailing lists.

Suffice it to say, developers are upset by this news and Google now has a PR problem on its hands.

With the success of Apple's iPhone App Store, one wonders if Google will be able to compete with Apple for the attention of mobile developers going forward.

I am looking forward to discussing the matter further with developers at the Communications Developer Conference, September 16-18, 2008 in Los Angeles, CA.









Sun, Intel Have Positive News

July 15, 2008

Sprint Nextel Acquired by SK Telecom

July 15, 2008

One Million iPhones Already?

July 14, 2008

Leslie Conway Joins Digium

July 10, 2008

An entire ecosystem in the communications market revolves around Asterisk and the company behind this open source communications wonder is Digium. I have seen this Huntsville, Al organization take off since I first covered them in January 2004 in Internet Telephony Magazine.

Over the years, Mark Spencer, the founder of the company transitioned from CEO to CTO and during the transition Digium tapped Adtran for talent as needed. Adtran was an early investor in Digium and this may have been one of the smartest investment decisions a company can make.

Getting back to Digium, Danny Windham (podcast) was brought in in 2007 from Adtran and Bill Miller rounded out the company's management team, bringing years of experience from 3COM and a host of other tech companies based in Mass.

Now, Miller who had a dual role in product management and marketing will hand over the marketing reins to Leslie Conway who also comes from Adtran. Her resume is impeccable and I am  looking forward to speaking with her in this new role.







Microsoft OCS Training

July 10, 2008

An education like no other is what we promise at ITEXPO -- especially our TMC Universtiy certification classes which take place September 16-18, 2008 at the Los Angeles Convention Center.

One of the certifications being offered at the show focuses on Microsoft OCS and the peripheral unified communications (UC) market and it will be taught by Tom Cross. Cross will also be focusing on Microsoft ResponsePoint in this session and if you aren't familiar with this product -- it is an SMB communications solution which is very powerful and flexible. It is a great SMB option encompassing easy to configure hardware with speech recognition built-in.

I asked Tom Cross for more information on why you need to be in this course and this is what he said:

Microsoft's OCS-Office Communication Server is the most profound new communications system now available.  Its more than Outlook-enabled unified communications, it changes the paradigm of what we call communications.

Called presence, OCS transforms the complexities of bureaucratic organizational noise and confusion into humanized and personal media communications.  For decades now, Tom has said, strategically, the faster you can communicate, the faster you can change, and those corporations that change the fastest will be the most successful.  With OCS, you will communicate faster and better.  If you want to know how OCS can dramatically impact your organization, then you need to come to this class.  In addition, this class will discuss Response Point Microsoft's SMB and branch office telephony solution and RoundTable an interesting approach to the decades-unsolved and vexing problem of video conferencing.  This class is being taught by certainly one of the great experts in electronic communications, telephony and education, Tom Cross - CEO of TECHtionary.com







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