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Rich Tehrani
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That Was Easy

July 19, 2008

I feel a bit guilty so I thought I would share my story with others in the hopes that I can pay back Staples for their niceness. You see, recently I ordered some freezable ice packs from the office supply store but somehow I made a mistake. Instead of ordering four ice packs, I ended up ordering four boxes of 24 ice packs.

Basically my desk at TMC is now surrounded by these things and they weigh a ton. I called Staples to tell them I made a mistake and a pleasant woman told me I would receive a call about how to return my items in the next few days.

The call came later that day and the voicemail said the warehouse didn't need any more of the product I was sent but I will receive a refund.



iPhone Lines Persist

July 18, 2008

iPhone: Stand in Line, There is no Choice

July 17, 2008



What is it about the iPhone that makes it so special that people will stand in line for it for hours on end? I think I may know. I have been trying to get one of these things for about a week and I have driven over 30 minutes looking for AT&T stores that carry this gadget. For the record, this faster iPhone is being purchased for TMC Labs and as president of TMC I thought a perk would be to buy the device.

Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

VON Shows Over

July 16, 2008

A Community Service Message

I have been pretty silent about what has happened with Pulvermedia and the VON events because frankly, everyone else seemed to be covering the fact that the events are no longer taking place.

Also, TMC used to compete head to head with thee VON events so I thought it poor taste to discuss their demise. Having said that, I was at a recent event where I heard horror stories of people showing up for VON Amsterdam -- only to find out there was no VON Amsterdam. Commenters in the blogosphere have echoed the same sentiments.

So I wanted to make sure I went on record letting people in the communications industry know that Pulvermedia is shut down.





ITEXPO Prius Giveaway

July 16, 2008

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly this car seems to be so hot right now that everyone is excited to come to the show, learn about IP communications and hopefully walk drive away with the new car.

As always, we are excited to help educate the market and as a token of appreciation, we try to do nice things for attendees like give them an energy efficient automobile.

For full details about the show check ITEXPO's website and also be sure to check out the other events taking place at the same time -- Communications Developer and Call Center 2.0.



Google's Android Plays Favorites?

July 16, 2008

It seems that if you were a finalist in the google Android Developer Challenge you have the option to sign an NDA which allows you access to SDK updates. This is all well and good unless of course you are not a finalist. So basically, the typical developer is at a disadvantage according to this Ars Technica article.

How was this discovered if the developers were under NDA? Simple -- Google employee David McLaughlin accidentally sent notification of a new SDK release to a public Android mailing list.

Expect a new interview question from the search leader which delves into mailing lists.

Suffice it to say, developers are upset by this news and Google now has a PR problem on its hands.

With the success of Apple's iPhone App Store, one wonders if Google will be able to compete with Apple for the attention of mobile developers going forward.

I am looking forward to discussing the matter further with developers at the Communications Developer Conference, September 16-18, 2008 in Los Angeles, CA.









Sun, Intel Have Positive News

July 15, 2008

Sprint Nextel Acquired by SK Telecom

July 15, 2008

One Million iPhones Already?

July 14, 2008

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