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Rich Tehrani
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Mood Detection Software Coming

November 29, 2011

Apple to Become Mobile Payment Leader this Week?

November 1, 2011

According to MacRumors, we can expect Apple to soon evolve retail beyond what it’s already done with its leading edge and clean store designs. The next step for Cupertino is allowing customers to make purchases in-store via the company’s free iOS app. An email you receive will be proof of the transaction and can be shown to store employees so they know the purchase has been made. Another source says the functionality is on its way November 3rd and will only be available to iPhone 4 and 4S users.

How eBay's X.commerce Benefits Merchants

October 18, 2011

Last month I discussed X.com, an app store for commerce from eBay and the news of the release made me really want to attend the company's recent event where they demonstrated it live. Alas, I had other shows to attend at the same time on the opposite end of the country so I missed it. Thankfully, Charles Nicholls, Founder and Chief Strategy Officer of real-time analytics company SeeWhy was there and his guest post regarding the event is below. One point I will make briefly is aside from the PayPal integration - I love the fact that merchants can use this new platform to quickly integrate their inventory into the eBay marketplace.

Identity Management is the Decade's Killer App and Facebook Knows it

October 17, 2011

How long before we hear the TSA say, "Boarding pass and Facebook ID please?"

Have we gotten to the point where Facebook has become so dominant as an online identity system that is going to enter the real world with business cards which can be read via NFC and RFID. Well according to a new Facebook trademark application the company seems to have huge ambitions in the offline world and one can easily see how a Facebook ID can become even more secure than a government issued identification card.

And for that matter, it is only a matter of time before such a card could be used as a payment system competing with credit card companies and banks.

Identity management is this decade's killer app and Facebook knows it... Once you have information on who a person is and it is authenticated, you open up the world of secure commerce. Couple this with location and you have a powerful security mechanism which could be used to ensure your Facebook charge card can only work when it is in the same location as your phone for example.





7-11 as Universal Shipping Hub?

September 7, 2011

The US Postal Service (USPS) like the federal government has major financial problems and talk of laying off tens of thousands of postal workers and cutting back delivery days to five a week abounds. You have to ask yourself, why on earth does the post office need so many offices? They can close down a large percentage with minimal inconvenience and will likely be forced to do so.

In situations where the USPS still needs limited operations, it should take a page from Dunkin Donuts who locates stores in gas stations presumably to save money.

Amazon is rumored to be opening up kiosks in 7-Eleven stores where customers will be able to buy things and have their packages delivered. And this got me thinking...



Web Transparency Aids Outage Victims After Irene

August 30, 2011

Over the last decade, social CRM has given companies a voice on a 24x7 basis – if they so choose. Companies which once were impossible to extract information from will now gladly answer questions via Twitter for the world to search and see. Nowhere is two-way flow of information more important than in the post Hurricane-Irene outage where millions on the east coast have been affected.

With a heavy reliance on well water, northeast electricity outage victims suffer not only from dead-gadgetitis but they also can’t even take showers or flush their toilets.

ITEXPO West 2011 Austin Highlights

August 23, 2011

Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest ever at 132 pages with tabs (just doing our part to support the economy). We will post a PDF version soon so you can see what’s in it but until then, here are some highlights that caught my eye:

Keynotes & Exhibits Tuesday, September 13th at 9:15 AM we have Ian Pennell from Cisco and at 4:30 PM-5:30 PM we have keynotes from Siemens and IBM followed by a Grand Opening Networking Reception sponsored by Interact from 5:30-7:30.

Wednesday, September 14th at 10:00 AM – 11:00 AM we have keynotes from Polycom and DHL followed by exhibits from 11:00 AM- 4:00 PM. Then at 4:00 PM there is a Cocktail reception sponsored by Rackspace Hosting and at 4:45 you could win a pair of mountain bikes from Mellow Johnny's Bike Shop - an Austin Institution ( I am told).

M2M Asset Tracking Takes Off with OnAsset

August 15, 2011

Until now, end-to-end asset tracking of items which used airplanes couldn’t easily be done because there was no device capable of meeting the requirements of US regulators and airlines. However, a recent breakthrough, three years in the making by OnAsset Intelligence will improve the tracking of many high-value shipments on more than 3,400 daily Southwest Airlines Cargo flights. Specifically the OnAsset’s SENTRY 400 FlightSafe device can now provide location, environmental sensing and monitoring of temperature-sensitive and high value cargo.

This news is fantastic for companies who need to track items such as electronics, pharmaceuticals, medical devices and life science products.

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Apple Market Cap, Cisco Earnings Beat and Amazon Sidesteps Apple

August 11, 2011

I am up in Mass visiting some companies in the area and doing a presentation on the state of communications and tech markets - so while I am offline feel free to visit other parts of the TMC network to check out the latest news and analysis.

But before I sign off - some of the most interesting stories recently have to be Apple becoming the most valuable public company in the world, Cisco beating lowered expectations and Amazon leveraging HTML5 to allow Kindle reader access via web browsers.

Let's start with Cisco first - the company has put out so much bad news lately, the fact that this bellwether had a beat actually helped the entire stock market regain confidence.

If you missed it this morning, it seems hedge funds and others who are short the markets are pushing rumors of European banks having tremendous problems. This is exactly what happened with the Lehman Brothers collapse in 2008. Markets have the ability to drive companies into insolvency by stoking the flames of fear, uncertainty and doubt. The good news for those who are looking for stable financial markets is that as of this writing, the networking giant is up over 16% to $16.02.

The other two news items are huge as well - Apple, a company in the hardware space - an area we all consider a commodity has used a combination of leading-edge supply-chain management, a massive cash horde and brilliant design and usability to become more valuable than any other company in the world.

And with their locked-in ecosystem, the amount of revenue it will continue to generate via its music and app stores will continue to grow for years.









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