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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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gHome Improves Google Voice

January 18, 2011

Last week, TMCnet’s Charles West broke the news regarding TELTUB introducing gHome which links up with your Google Voice account as well as Facebook to allow $5/month calling after a free trial. Yesterday, TMCnet’s Tom Keating reviewed the gHome service with a SIP softphone from Ekiga and he was very happy with the fact that using iHome you can get all the Google Voice features and use any SIP device. And if you’ve seen how many SIP devices Tom has here at TMC HQ, you’d understand the reason for his happiness.

Tom’s review is extremely detailed and worth a read… In it for example, he explains how you can integrate the service with your iPhone.

Steve Jobs, Apple IPad, Facebook and Goldman Sachs News

January 17, 2011

Steve Jobs Unveils Leave 2.0

Steve Jobs is taking his second medical leave from Apple and we should all be concerned as this tech icon is the closest thing we have to an irreplaceable entrepreneur. Many companies the size of Apple are too big to grow effectively and resort to acquisitions to fuel their increased earnings. Not so with Apple.

Twitter is Best Home for MySpace

January 14, 2011

Sure Myspace is troubled, just let go of about half their staff and will likely be sold off. Obviously Google, Microsoft, Yahoo! and AOL come to mind as acquirers. Google could potentially avoid antitrust concerns because Facebook is such a force in social networking but merging disparate back-end systems would be a nightmare for company who counts computing efficiency as one of its core strengths. Microsoft makes a lot of sense but with a financial stake in Facebook, this may not make the most sense for the company.

New ITEXPO Speakers January 14, 2011

January 14, 2011

There are so many exciting new speakers worth sharing for the upcoming ITEXPO and related events Feb 2-4, 2011, Miami, FL – I try to share them all each day but time doesn’t permit. Here are some who signed on today who you can come and meet in person. Show/Name Title Company Session ITEXPO       Jon Doyle  Vice President  Communigate NGC-03 Trends and the Future of VoIP/Telco 2.0 - The Emergence of Cloud Telephony Flavio Gomes  CEO  LogiSense V-01     De-mystifying Hosted Communications Alyson Keenan  VoIP Product Manager  EarthLink Business SIP Trunk-UC Summit 4GWE       Ed Naef Vice President CSMG Global 4G-24    Supporting the Enterprise with 4G Wireless Broadband Alan Amrod CMO Xirrus 4G-06    Everybody Loves WiFI M2M       Stein Soelberg Director of Marketing KORE Telematics M2M-14 Top Considerations when Making an M2M Network Services Decision CVx       Mark Sondergaard Director of Sales World Telecom Group CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Trent McCracken President Spectrum President   CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Kevin Goodman Direct of Channel Marketing & Strategic Development Broadview Networks CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Gregg Smith Chairman & CEO Proximiti Communications CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Dan Vidal Owner & CEO Telecom Advisors CVX-06 Open Forum on Vendor/Distributor Contracts Emmet Tydings President AB&T Telecom CVX-06 Open Forum on Vendor/Distributor Contracts Smart Grid       Thomas Mazzone Principal Solution Architect Telcordia Technologies SG-07   Transmission and Distribution - Building a Strong Foundation

The Ultimate Social CRM Prank

January 14, 2011

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.

This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.

ITEXPO East 2011 Attendance up 52%

January 13, 2011

For those of you who attended the ITEXPO and related events last year in Miami, you remember it was a very strong show with great attendance. The conference usually draws from all over the world – especially Latin America, the Caribbean, Europe, the Central and Eastern US and of course Canada.

The even better news about this upcoming event Feb 2-4, 2011 at the Miami Beach Convention center is the numbers are trending much better than last year. My marketing team just sent over the comparable stats and here they are:

  • Overall attendance up 52% over same time last year
  • Paid conference attendance up 54% over same time last year
  • Loews hotel block up 31% over last year

The event has certainly grown and there are currently 13 collocated events as follows.

Is Apple the Biggest Facebook Threat?

January 13, 2011

Now I am not saying Apple is today ready to take on Facebook but boy are getting to a point where the pieces are lining up nicely for the maker of super-cool gadgets to combine the best of its offerings into a seamless social network.

Rather than talk about all the pieces, let’s instead begin the discussion realizing the massive marketshare Apple has and is gaining in consumer electronics. Add to this the increase in Mac shipments the company continues to boast. It is this network of devices which enabled the company to launch a product like FaceTime for video conferencing by immediately interconnecting millions of devices worldwide.

ITEXPO East 2011 News Begins

January 13, 2011

The ITEXPO tsunami of news is beginning and one recent announcement which caught my eye was that snom will be showcasing  its all new snom ONE collection of IP PBXs. The product line includes three versions - from free with ten extensions to a blue version which supports up to 150 extensions with support for five different businesses. There will be lots more news coming and for an idea of all the excitement and information which be generated from the event, check out the videos from the last ITEXPO in Los Angeles last fall.

Remember, the show is Feb 2-4, 2011 at the Miami Beach Convention center - be sure to register now.

Dialogic's Jim Machi discusses his company with me and also touches on the history of the Los Angeles Convention Center where we met over a decade earlier at Computer Telephony Expo or CT EXPO - anyone else remember the flying pigs?


ShoreTel's Bernard Gutnick discusses his company's latest offerings








Groupon May be Bad for Business Health

January 10, 2011

If you found a way to attract the least valuable customers - those who will yield the lowest margin and simultaneously ensure they won't come back to pay retail because they will soon see a great deal from your competitors, are you helping or hurting your business?

That's the up to $7.8 billion dollar question and according to Bob Phibbs who bills himself as the Retail Doctor, Groupon is actually hurting the small businesses it is supposed to be helping.

If Phibbs is correct, the online coupon market may be in a huge bubble. It is more likely that for companies with quality products and services, the exposure to new customers will help their businesses over time. But there are reasons for SMBs to proceed with caution.





Incredible New Content at ITEXPO East 2011 Next Month

January 5, 2011

If you haven’t checked out the ITEXPO home page in a while please do so because the show evolves as rapidly as the markets do with relevant quality content being added constantly. There is virtually no part of the tech market which will help you and your company that is not covered from multiple angles.

For example VI-Peering focuses on the IP peering space, the Business Video Expo focuses on the increased use of video by companies and Super WiFi Summit focuses on how white spaces could absolutely revolutionize the way broadband access is delivered via the disruptive use of radio frequency white spaces which are open and free.

Another addition is Telecom One-on-One powered by DealCenter and taking place Tuesday, Feb 1st, 2011 from 2-5 PM.

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