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What's the Future of SIP Trunking, IoT, Cloud and WebRTC?

Gary Audin shares his insights on the future of technologyDoes the cloud have challenges you should be aware of? Is IoT the future? If so, how should carriers react? Weill WebRTC change how companies communicate internally? With customers? Will SIP...

Elastica Builds an SOC in the Cloud for the Cloud

Companies have a challenge that as more data has moved to cloud apps, they have lost the traditional visibility, threat detection and control they used to enjoy. As they evolve from a CAPEX model to OPEX in search of...

SimpleSignal and gUnify Brings Lync-Like Power to Google Apps

I’ve had a few conversations recently with analysts and resellers about how Microsoft Lync is getting trials in many of the largest global corporations and this has traditional telecom equipment providers getting nervous. From these discussions you might surmise that...

Oracle Customer Experience Live Blog

The event is about to begin.Judy Sim CMO takes the stageMark Hurd President takes the stage.Mark started off talking about the need for happy customers. Only 30% of customers can engage with customers on mobile - few of these people...

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

Quad moves to the cloud, has native Cius tablet support and offers better interoperability Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence...

Getting to Know ITEXPO Participants

AT TMC, we painstakingly attempt to ensure you know as much about the participating companies at our events as possible before the conference so you can get a sense of who is there, where there expertise lies and if they...

Broadsoft Acquires Casabi

TMC's Juliana Kenny wrote a piece yesterday titled Broadsoft Acquires Casabi, Rumor or No? which points to a piece written by TMCnet blogger Peter Radizeski breaking the story on Broadsoft acquiring Casabi.The company just confirmed the deal and had this...

Westcon's Security Bet

The technology market is quite vibrant and other than a short time between 2001-2003 there is always a good deal of optimism in the space. For me it has been quite exciting because I enjoy the marketing side of technology...

Cloud Computing Boosts Data Center Market

 Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...

Satellite as a Service, Yes its True

Software as a Service or SaaS has become an established way of working where instead of buying servers, operating systems and software, you lease software over the web on a monthly basis allowing you to scale up or down as...

An Amazing Week for Wireless at CTIA

Where is my Mobile Data? An overwhelming amount of wireless, communications and tech news is the best way to describe the last few weeks. Perhaps one of the most important nuggets is a catastrophic loss of T-Mobile USA Sidekick customer...

Aspect Touts Tellme Speech Recognition Integration

Recently I had a chance to speak with Alan Burnstine - Sr. Product Manager at Aspect and he had some very interesting things to tell me about how his company's IVR/ACD/dialing solutions integrate with Microsoft's Tellme for post-call surveys. As...

ITEXPO West 2009 Interviews

In a few short weeks one of the largest communications shows of the fall, ITEXPO will take place with 6,000-7,000 decision-makers looking to purchase products and map out a strategy for their future. Enterprises, resellers, carriers and developers will all...

Does the Google Chrome OS Matter?

It was a given that Google would eventually formally announce a new OS for netbooks and other computers. The company already has its Android OS in a number of cellphones and the netbook space is the next logical move upmarket...

AppRiver Keeping 5 Million Email Boxes Spam Free

Benjamin Franklin is credited with saying the only two sure things in life are death and taxes and I would hazard a guess that if you manage corporate email you could modify this phrase slightly to read the only two...

Nectar Services Provides Hosted Avaya VoIP, SIP Trunking

Companies in the IP communications space have never been so laser-focused on ROI as they are today. Avaya for example makes sure to mention the cost savings benefits of IP communications every chance they get. According to David Giangano President...

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...

Transera, OneChip Photonics, Apture and JahJah Funding a Trend?

 Today, I came across a number of funding announcements and it has been some time since I have seen four in the same day. The first big news is from Transera where they raised $17 million to grow their hosted...

Selling SaaS is Hard to do

You hear me go on and on about how hosted providers are having a field day selling in this economy. Apparently it is not as easy as I thought... Peter Radizeski in fact tells us firsthand how difficult it can...

TMC Communications Offers Comprehensive Services for Agents and Customers

The telecom agent market is alive and well as evidenced by a number of meetings I have had recently with execs at communications providers who use agents to help them sell service. As you can imagine the challenge for smaller...

Thomas Howe Takes CEO Role at Jaduka

At TMC's ITEXPO earlier this month I had a chance to briefly chat with voice 2.0/mashup guru Thomas Howe. At the show he told me there was big news coming and he was soon going to become CEO of a...

They Should Rename it $alesforce.com

Wow - record revenues for cloud computing vendor Salesforce.com - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become...

Calysto's PR Vibes on ITEXPO East 2009

Laura Borgstede's Calysto PR Agency just put out their popular PR Vibes newsletter detailing what happened at ITEXPO this month in Miami. The good thing about the newsletters Laura puts out is she calls them as she sees them. Take...

Summary of ITEXPO East 2009 Coverage

Thanks to all the editors and bloggers who covered ITEXPO East 2009 in Miami and/or posted photos. Also, thank you all for the nice comments about the show. Most can be found here and some are in this blog entry...

Four Signs IP Communications is Thriving

Is thriving too strong? Better than expected? Better than average. You choose the terms but you must admit things are better than many thought they would be. In the toughest economy in my lifetime, IP communications including VoIP is doing...
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