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Rich Tehrani
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Out of Office: I'm @ITEXPO in Florida Next Week

I hope to see many of you at ITEXPO in Fort Lauderdale, Florida next week. Live events are a crucial way to network with multiple peers at once - providing invaluable insight onto the future of the market.Here are some...

Lifesize Reinvents Itself in Cloud Video

CEO Craig Malloy explains the new company’s mission and strategy for the future I first introduced you to Lifesize in 2007 explaining the company offered near telepresence quality at a fraction of the cost. At the time I said, “The...

Trump's Twitter Lead is the Real Force That's Awakened

Social media has become a major force in politics. This medium has allowed candidates to directly connect with supporters – without the need for filters. The interesting change in this year’s election cycle has been that Donald Trump, a Republican,...

iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure, I look at things differently as I have a family member who has one and is very happy. If your eyesight is...

ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior thanks to their efforts to combat ISIS. The Obama administration, Putin and the rest of the world which...

ITEXPO Anaheim 2015 Video Interviews Part 1

Thanks to all of you who came out to ITEXPO... The event kicked off well and we are looking forward to the next two days here at the Anaheim Convention Center. Here are a few photos and videos from the...

So Many Reasons to Attend ITEXPO Anaheim Next Week!

Hope you don't mind a bit of conference promotion - we hope to see you all there.         ITEXPO - Discover Communications Solutions for the Enterprise Mid-Market, Resellers and Service Providers Download the App October 5 -...

App Designed by 14-Year-Old Girl Could Help Fuel Diversity in Tech

A huge talking point in the media is how to get more girls interested in technology as a career. Just this month, in fact, President Obama made a push to get more diversity in tech, Intel touted its diversity numbers...

Bluecore: How to Reduce Shopping Cart Abandonment

Shopping cart abandonment is like an arch nemesis for many marketers. Yet, while cart abandonment can be detrimental to revenue, there are several other merchandizing triggers marketers are ignoring that cripple sales. To learn more I interviewed Fayez Mohamood, Co-founder...

How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent or actors has been released. In just one incident a director called Angelina Jolie a spoiled, untalented, egomaniacal...

I Posted an Anti-Amnesty Petition in Hostile Territory, Whitehouse.gov

If you’re paying any attention at all, you know there was a major Republican victory in the recent midterm elections and in January a Republican majority in the Senate will join the Republican majority in the House. It was known...

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a...

California Lawmakers Plunge Some Transactions into 3rd World

California has come up with a law that hurts the very people it says it is protecting by making it difficult to record call center transactions. Penal code 632 of California law says in-part: (a) Every person who, intentionally and...

Saepta Wants to Be the Go to Survey Service

“From the moment you get up in the morning, you start to make decisions and I believe people love to engage through asking questions and getting answers,” said Bruce Hendrix, CEO and cofounder of Saepta, a new company with a...

Should You Sell Companies that Actively add Diversity

Something fascinating is happening in the world of tech. It would seem that based on the comments of some, the entire industry is racist and has somehow avoided lawsuits. As a result of high-profile accusations, Twitter like others in silicon...

Everything We Know About Disruption is Wrong

People in the tech space generally accept the Innovator's Dilemma written by Clayton M. Christensen as fact - companies need to either disrupt or be disrupted. Jill Lepore writing for the New Yorker Magazine questions much of what is...

Microsoft Surface Pro 3 Reviewed

By now my readers know I think the Microsoft Surface Pro 3 is a solid compromise between tablet and laptop with a few trade offs you would have with any device. Starting with the bad first, the keyboard although very...

Interactions 2014 Live Blog

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks...

Microsoft's Surface Pro 3 is an Ultrabook in Tablet's Clothing

To be blunt, Microsoft totally blew its lead in mobile, has tried to come at the tablet market twice with Surface variants and now has decided that instead of a tablet vendor they will become a laptop vendor. In other...

Will Vobi Make Enterprise Social a Reality?

One of the biggest disappointments in the world of tech predictions has to be the enterprise social space. For years, the common wisdom in the market was that this segment would be booming… Millennials were supposed to infiltrate the workforce...

Everyone is Wrong about the Apple Beats Acquisition

If you read the media reports last night or yesterday, you heard that Apple is in talks to buy Beats Electronics because of the latter company’s streaming service. Frankly, I can’t understand this logic and perhaps I have the inability...

We Don't need a #AmazonCart Hashtag

Generally I think Amazon is an amazing company doing amazing things and I am a big fan of Twitter but I don’t see any reason why the launch of #AmazonCart will be a big deal for anyone. The idea is...

How TextGen Converges Texting with Service

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the...

Comverse Helps CSPs Master the IP/4G World

At MWC 2014 in Barcelona, I had a chance to catch up with Yariv Geller the VP, Coorporate Marketing at Comverse to learn how the company is helping communications service providers migrate to a new world of social, IP and...

Amazon and Obamacare Call Center News

I’d like to thank the many hundreds of you who registered for the call center webinar I moderated today about Amazon’s Mayday button. It was truly great and I was blown away by how the companies (many in the Fortune...
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