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Rich Tehrani
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How TextGen Converges Texting with Service

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the...

Comverse Helps CSPs Master the IP/4G World

At MWC 2014 in Barcelona, I had a chance to catch up with Yariv Geller the VP, Coorporate Marketing at Comverse to learn how the company is helping communications service providers migrate to a new world of social, IP and...

Amazon and Obamacare Call Center News

I’d like to thank the many hundreds of you who registered for the call center webinar I moderated today about Amazon’s Mayday button. It was truly great and I was blown away by how the companies (many in the Fortune...

The Problem is Not Twitter, It's That Engineering is Nerdy

There have been many stories circulating about the lack of women at tech companies and especially in the leadership ranks. Recently Twitter CEO Dick Costolo was beat up severely by academic Vivek Wadhwa for not having enough women, blacks or...

Silk Road: Why Bitcoin Value has Dropped 20% Today

If you haven’t heard, the value of Bitcoins has plummeted by 20% so far today because the Silk Road website has been shut down according to sources who also say the founder of the site has been recently arrested. Silk...

Thanks PopSci: Web Page Integration may be the next Social Frontier?

You may have heard that Popular Science has shut down its comments citing studies which show comments can influence the readers perception of a story. Specifically: Another, similarly designed study found that just firmly worded (but not uncivil) disagreements between...

Apple's big post-Jobs Innovation is Plastic?

And where there isn’t a discussion of plastic, the company seems to think new colors or fancy cases are the key to wooing smartphone customers looking for the next big thing Apple made a few big announcements today and together...

7 Areas of Microsoft Focus Post-Ballmer

Steve Ballmer has just announced he will be stepping down from Microsoft in the next twelve months and for his many critics, this is triumphant news. The happiest critic will likely be the author of the Mini-Microsoft blog I first...

ITEXPO West Las Vegas 2013 Update

Here is some ITEXPO West 2013 Las Vegas info my marketing team sent out earlier today... I thought it nicely summed up some of the happenings at the show next week. Here is the show directory for more.    ...

Jobs Movie Inaccurate Say Steve Wozniak and John Sculley

By now everyone knows there is a movie called Jobs which celebrates the life of Steve Jobs and tries to recreate the events which surround the tech legend’s life. Of course whenever such an ambitious project is undertaken, the challenge...

Why Google is Getting Hammered on Twitter for being Evil

Google is being called out by Microsoft for being "evil" and pursuing anti-competitive practicesLast May Google blocked a Microsoft YouTube app from running on its mobile platform Windows Phone causing Microsoft to rewrite it to Google’s specifications. This week the...

Wearable Tech Expo NY 2013 Live Blog

Please use hashtag #WearableTechCon for this eventCheck out photos from the event8:34 am EST: The show is about to begin - the excitement is building.Tony Rizzo kicks off the event and discusses how the wearable market is reaching a tipping...

How Nordstrom Has Adopted The Latest Technology

For about two decades we have heard about the death of brick-and-mortar at the hands of technology like the Internet but Nordstrom’s is one retailer who seems to be embracing many aspects of technology in order to boost sales not...

WebRTC Expo 2013 Atlanta Blog

See photos from the show. See demo videos from the first night. Day 1 June 25, 2013WebRTC Expo 2013 Atlanta kicked off today and so far it has been a great event and well attended. I will share all...

Moped 2.0 Blends Social, Messaging and Cloud Storage

There are a plethora of apps to communicate but precious few bubble up to the top. Quite often a company comes up with an idea for a service which improves on another form of communications. Tweetdeck and Hootsuite come to...

A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die

From an evolutionary standpoint regardless of whether we talk about nature or business, adaptation is a key to success in changing environments. During the industrial revolution in London a species of moth with a white color blended in with...

Interop Las Vegas 2013 and CTIA 2013 Videos Posting

Apologies for being out of touch for a while – I have been keeping up on my social sites such as Twitter so I hope you have been following me there. I've been traveling a great deal and have interviewed...

Is The Media Tweeting Away its Profits?

I’d like to start by saying my heart goes out to the victims of the horrific Boston Marathon and their families. Having said that I read with interest that The New York Times, Boston Globe and Wall Street Journal took...

Has the SEC killed the Press Release?

Has the SEC just signed the death warrant for the press release market? Possibly. Standard operating procedure today is to distribute press releases through established services like Business Wire and PR Newswire but thanks to the SEC, you can...

Microsoft, Facebook, Apple and Google: France's War With US Tech Firms

Ten years ago the people of France had to deal with a major challenge – English tech words were beginning to become more popular than baguettes. As a result, the country’s Culture Ministry banned the term e-mail and replaced it...

IPgallery Helps Carriers Become Social Hub and More

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone...

WebRTC Advisory Board Announced

One of the more exciting bits of news this week has to do with TMC and partners choosing the Inaugural WebRTC advisory board. After the huge success of the first WebRTC World show in Santa Clara, California, we wanted to...

Scam Users, Accumulate Facebook Likes, Buy a Ferrari

Bitdefender Labs recently reported that a site showing kittens and unicorns suggested users download a “business flash” plugin in order to see a video. At this point the plugin takes control of the user’s computer allowing cookie information to be...

The Offspring of Siri and Raspberry Pi Controls Your Home

For those of you dreaming of the day when your voice can control your home, your wait is over – almost. There are a few demos floating around online showing how Siri’s responses to your commands can trigger the Raspberry...

How Steve Jobs Even Transformed Our Views on Management

Steve Jobs was such an amazing entrepreneur - even calling him the ultimate visionary doesn't seem to describe accurately how amazing he was at reinventing numerous business categories. Like so many creative visionaries, early in his career he lacked the...
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