Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


How to Make/Save Money With Communications Today

January 8, 2009

In my conversations with many in the telecom industry they tell me they are very excited about coming to ITEXPO next month in Miami. They explain, now is the best time to be at a communications show which not only addresses the entire telecom space but focuses on business - or making money.

They tell me this year, more than ever, they need to focus on generating earnings. Sure, the future, visionary aspects of communications are great (and will be disussed at the event) but I can tell you from personal experience, the companies in communications that haven't been focusing on sustainable business models can't pay their bills and many have already quietly closed their doors.

Nortel Under Assault

January 8, 2009

In a number of my meetings with companies in the tech and telecom space over the last few years, they have told me they are aggressively targeting Nortel customers. This was before the talk of bankruptcy which will likely make it easier for customers to be poached.

Ittai Kidron at Oppenheimer believes Juniper will benefit most from marketshare loss Nortel will see. Cisco and F5 will benefit as well according to this analyst but the revenue increase to Cisco as a result of marketshare gains will be minor when compared against Cisco's total revenue.

Aspect Makes Performance Management Acquisition

January 7, 2009

Combined entity to provide enhanced performance management, coaching, employee review and workflow functionality

Aspect has done a great job rolling up a number of call center companies and even in a slow economy is not letting up. In fact, the company just acquired AIM Technology, a company which streamlines the contact center process allowing organizations to more easily motivate, measure and manage employees. The San Francisco-based group was purchased for an undisclosed sum and the resulting product line will be called PerformanceEdge Performance Management.

ITEXPO Miami Show Hotel Sold Out

January 7, 2009

A photo taken via iPhone just before the car giveaway at ITEXPO Los Angeles in September 2008

I just received this email that Natasha in TMC Expo operations sent to exhibitors. It obviously applies to anyone and everyone who is coming to ITEXPO Feb 2-4, 2009 in Miami. We are very excited to have sold out our first expo room block and I encourage you to book your room now at the new hotel and I look forward to seeing you in about a month at ITEXPO in south Florida


Happy New Year Exhibitors!

Obviously VoIP is Alive and Well

January 3, 2009


A Phoenix rising from the ashes -- not sure this is the appropriate image but it sure is colorful

A few people have asked me recently to throw my hat in the ring about the health of VoIP. Many bloggers have been eulogizing the technology while I was on vacation - ironically using more VoIP than I ever have.

TMC and Objectivity

December 25, 2008

Objectivity is the subject of today's thoughts - primarily because I came across a pretty harsh criticism of me being biased towards a particular vendor. I was going to link to the posts where an anonymous individual decided to skewer me but I then realized that the poster could be a short seller of the stock of the company in question or perhaps a disgruntled former or present employee.

Seldom, I do get criticism from people saying I am biased towards or against companies. They say I brownnose or they say I am in the pocket of this company or that.

TMCnet For iPhone on Apple's Site

December 24, 2008

We're No Shrinking Violet Says Nortel's Carrier Chief

December 20, 2008

Nortel is an interesting company from the perspective that they have an inherent advantage in their product development as they cater to two separate markets - enterprise and carrier, which need similar products. The company can afford to easily sell carrier-class products to enterprise customers making them more reliable than what many competitors offer.

But all the advantages in the world don't mask the company's recent earnings which were below expectations with carrier revenue down 24% and they certainly can't easily offset the billions of dollars of debt the company has.

I said this in a recent post:

One in Six Households Wireless Only

December 18, 2008

Consumers are cutting the cord, making it more important than ever to have a wireless strategy which is solid. As it continues, the cable companies are at the biggest disadvantage.

Over the past years it seems the FCC went out of its way to penaliize the cable companies while giving the phone companies a free ride -- you know -- killing the CLECs, encouraging mergers, etc.

I kind of understood the thinking of the FCC (not the killing the CELCs part) as the triple-play was becoming popular and cable companies were far ahead of the telcos.

Now however the phone companies have the advanatage -- as consumers move to wireless networks and give up landlines.

One wonders if the FCC will change its stance now that the balance of power is shifting rapidly towards the telcos. We will see what happens next year when Kevin Martin moves on.

You Just Thought of Making Profit Now?

December 13, 2008

More calls, more CEOs, more problems. There seem to be more and more companies coming out of the woodwork who now realize they need to focus on sales and marketing in 2009 for their survival. It seems these companies founded themselves for the sole purpose of being sold to Cisco and other solid companies and now those dreams have slowed or in some cases vanished.

Yes, the big tech companies are still purchasing but if they don't pick you up now, there are limited opportunities for future funding.

I get these calls and all I can think is "You're waiting until the middle of the recession to start thinking about how you get customers?" I could say more but the sheer lunacy of the whole situation doesn't allow me to articulate without peppering my writing with obscenities.

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