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Rich Tehrani
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Jenne Becomes Leading UCaaS Value-Added Distributor

May 8, 2018

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the inherent difficulties in learning how to configure complete solutions which include the network and voice communications.

One company helping resellers and the channel making the switch is Jenne, Inc. They bill themselves as a truly value-added distributor according to Susan Elder, Senior Director of Marketing as she told us in an exclusive in-person interview.



In January of this year, TMCnet reported Jenne becoming a distributor of Zenitel Group. At the time, Patrick Howard, senior director of product management at Jenne said that Zenitel’s intelligent communication solutions for operational risk and resilience, as well as essential operational needs are critical to bridging the last mile in this market.

In February, we reported on a Jenne deal with Jive Communications. At the time, Patrick said, "Jenne’s high touch, fast response,’ model and UCaaS offerings will complement Jive’s scalable, flexible, and reliable cloud-based phone systems and unified communications services, and their stellar customer service." 

More recently, Jenne announced a new Cloud Master Agent Program for Avaya IP Office.









Altaworx Helps You Launch, Monetize and Scale Telecom Solutions

May 7, 2018



IoT billing can get quite expensive as carrier plans do not always fit the usage pattern of devices. In a conversation with Rickie Richey, CEO of Altaworx, he explained his company has a SaaS-based solution which works with AT&T Control Center and Cisco Jasper. In one case, a customer with 19,000 tablets - many which get erased and reset frequently due to employee turnover was spending a great deal on wireless service. When they switched to Altaworx, the tablets started to get charged the bottom rate and per minute usage, for a savings of 15% or $600,000 per year.

Another customer is a car manufacturer with 230,000 SIM cards on the market across 56 carriers, adding 20,000 new SIMs per month.



3CX Aims to be Top 3 in UC Software

May 3, 2018

MSPs and resellers in telecom are going in three directions. The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the install themselves.

Another direction is the reseller becoming an MSP.

CSF Adds MMS, White Label Toll-Free Texting

April 30, 2018



Texting is becoming a crucial form of communications for companies and to help facilitate the transition, CSF Corporation has expanded its portfolio of solutions. The company now enables organizations to do B2B and B2C texting - allowing notifications to be transferred to phones and email accounts.

In an exclusive interview with Rich Scanlon, CEO, he explained, their Conversations app is flexible, seamless and can act as the hub of communications. He said, "It's an omnichannel approach to p2p messaging."

He continued to say, there is a real-time transition from a2p to p2p. In other words, if an entity was to send a broadcast test message (application to person or a2p), someone can respond to the SMS (person to person or p2p) and have it routed to the right person or people.

Rich explained, their native application, gateway and APIs route p2p conversations.

They also have a toll-free for MMS option allowing a picture or video to be sent to an 800 number.



Most importantly, CSF allows this service to be white-labeled, meaning a great and potentially lucrative recurring revenue opportunity for the MSP community.

In short, as more millennials interact with organizations, the need to text-enable all numbers will only continue to increase.















Bullseye Telecom Expands Channel Offerings

April 29, 2018



As telecom consolidation continues, a wave of mid-sized carriers are expanding their channel programs to take advantage of the opportunity to benefit from changes to these programs at the "big carriers."

One such company is BullsEye Telecom. Their  Channel Partner Programs offer three new opportunities for potential partners:
  • Referral Partner: best suited for IT consultants and those who are connected with organizations that may benefit from BullsEye’s full line of services.
  • MSP Program: ideal for Managed Service Providers, VARs and system integrators; provides an opportunity to grow a stable and predictable revenue stream by referring BullsEye’s portfolio of services to their clients.
  • Agent Channel: for technology solution providers with sub-agents or seasoned sales representatives with a track record of selling technology solutions throughout the U.S.

All of the Channel Partner Programs feature these and other benefits:

  • Priority BullsEye support
  • High commissions through BullsEye’s industry-leading compensation plan, offering upfront, residual and combo options
  • The ability to grow business services offerings – including VoIP, SD-WAN, Broadband and POTS – from a single provider
  • Dedicated, hands-on sales and marketing support to help drive business



In an exclusive in-person interview with Mark Sondergaard, national director of partner sales, BullsEye Telecom said, “With our robust offerings, industry-leading benefits and proven success system, we are laser-focused on helping our partners grow their businesses faster and more strategically than ever before.”

Mark explained they are adding pre-sales engineers, and have added 4-5 channel managers as well. He said they excel in providing multilocation service including POTs aggregation, broadband aggregation, various VoIP flavors and of course SD-WAN.

He told me, they are one of the few companies which can bring on a one-thousand location restaurant and first take control of the transferred numbers via a POTs to POTs transfer.







Windstream Positioned between CableCos and Largest Carriers

April 26, 2018

Two months back at ITEXPO/SDWAN Expo, Windstream aligned its brands to simply Windstream Enterprise and Windstream Wholesale. The company explained the new brand strategy reflects the transformation the organization is undertaking in response to the demands of the business market for a more agile, innovative network and communication service provider. The organization distinguishes itself by leveraging the latest technology and a highly agile, customer-centric culture that positions Windstream as a trusted partner to its Enterprise and Wholesale customers.



“Enterprise IT is going through a tectonic shift, driven by rapid migration to the cloud and adoption of new technologies to address evolving customer needs,” said Joseph Harding (above), executive vice president and chief marketing officer of Windstream Enterprise and Wholesale. “This transformation directly addresses the specific challenges facing businesses today who’ve learned that conventional approaches can’t keep pace with the requirements of the digital economy,” said Harding.



FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

April 16, 2018



The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April 23, 2018, from 10 a.m. to noon, at the Pepco Edison Place Gallery, 702 Eighth Street, NW, Washington, D.C. 20068.

The Expo, which is free and open to the public, will showcase innovative technologies, devices, and applications to minimize or eliminate the number of illegal robocalls consumers receive. 

CounterPath Now does Collaboration

April 15, 2018

President and CEO Donovan Jones



Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with virtually all SIP phone systems. The company's Bria softphone was so ahead of its time, it is pretty incredible that CounterPath hasn't become a household name.

Perhaps that will change as the company recently launched its Stretto Platform for collaboration. We aren't sure we are huge fans of the name Stretto but we are fans of the solutions the company offers. CounterPath can now overlay seamless collaboration on all PBXs. All this while, providing provisioning, battery saving technology, messaging, presence and more.

The benefits become clear when you think about it.







Nectar and Plantronics Ear-to-Ear Diagnostics to Boost Call Quality

April 2, 2018



The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless interference. This is why Nectar Services partnered with Plantronics to build an Ear-toEar (e2e) solution allowing the enterprise and carrier to track call quality across core networks, the internet/intranet and to agents answering phones.

With this new capability, service providers and enterprises can resolve issues faster, ensure superior call quality across the network and improve customer service. In an in-person interview with Tom Tuttle (right), SVP, UC Strategy & Global Alliances and Tim Armstrong (below), VP, Microsoft Practice at Nectar Services, explained they can measure call quality in real-time throughout the duration of the call.

They explained the increase in BYOD has become an issue which enterprises have to deal with when trying to provide superior call quality to workers and customers.

Nectar looks at the health of the platform, SBCs, clouds, network and endpoints, looking for router or WAN-segment issues.

“Correlation between user sessions and network health has always been our strength," said Tim Armstrong.

“As business communications services continue to evolve, it is paramount that the quality of those services remains superior. The last thing any business wants is to lose a potential customer or sale because of jittery VoIP,” said Jon Arnold, principal analyst, J. Arnold & Associates.











RingCentral UC is Eating the Enterprise

March 26, 2018

According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more. This includes apps for phone calls, texts, web meetings, video conferencing, team messaging, and more. Sixty-nine percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to a waste of 32 days per year.

To counter this app fragmentation, 66 percent of workers want a single communications platform that will bring a sense of productivity to their

 workplace.

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