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Is Content King or is it Platform?

September 30, 2011

The adage about content being king is absolutely true and the precipitous drop in the value of Netflix shares related to losing Starz programming reminds us that distribution can be considered a distant second to content. This is true because the world has flattened with the advent of broadband meaning any content provider can stream directly without the need for cable companies or telcos to take a cut.

Glenn Beck’s recent launch of GBTV for example shows us how a content provider can take his or her show and produce it just fine without the need to deal with traditional distribution.

But from the standpoint of the consumer, having access to a smattering of programs on disparate websites is not the same as accessing them all seamlessly through a single aggregator.

Why AT&T Purchased Superclick Networks

September 27, 2011

AT&T just picked up Canadian WiFi gateway and solution provider Superclick Networks for $15 million dollars and the deal is curious as the company provides wireless solutions but not service for the hospitality, healthcare and retail markets. As you may recall, in November of 2008, AT&T also purchased leading WiFi provider Wayport and my take at the time was the deal signaled the importance of WiFi.

This transaction echoes this sentiment but it’s a bit different because it isn’t a service they are purchasing per se. The deal also shows the Ma Bell is looking outside the country for growth and isn’t afraid to do deals that are unexpected.

Twitter Tightens SMS Ties with Photos

September 21, 2011

Twitter's 140 character limit was actually a limit of SMS messages applied to the world's most successful microblogging service but in the last few years, Twitter use has migrated to apps on smartphones and web browsers. Today the company sent a reminder to the world that yes, you can tweet via SMS as well. In fact you can now include photos in an SMS message and have it update your account.

At the moment this functionality is limited to AT&T, Verizon and Cellular South in the US as well as Orange in the UK, Vodafone Italy, Rogers Communications in Canada, VIVA Bahrain and TIM Brazil.

Here is more information from Twitter and a list of short and long codes used to address your SMS messages.

Hat tip Phone Scoop.





Why Blocked AT&T, T-Mobile USA Deal is Good for Growth

August 31, 2011

Critics might say, in the history of M&A, it is difficult to recall one instance where more jobs were created as a result of two companies coming together. Yet this is the argument AT&T has been making for just less than three months after the merger announcement with AT&T and T-Mobile USA was announced. In part the argument was reinforced by the company's commitment to bring remote call center jobs back to the states.

Moreover, AT&T’s claim that this merger would be good for consumers is an interesting one as critics might say it is fairly easy to argue either side.

Suzanne Bowen Moves to AstraQom

August 25, 2011

ITEXPO West 2011 Austin Highlights

August 23, 2011

Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest ever at 132 pages with tabs (just doing our part to support the economy). We will post a PDF version soon so you can see what’s in it but until then, here are some highlights that caught my eye:

Keynotes & Exhibits Tuesday, September 13th at 9:15 AM we have Ian Pennell from Cisco and at 4:30 PM-5:30 PM we have keynotes from Siemens and IBM followed by a Grand Opening Networking Reception sponsored by Interact from 5:30-7:30.

Wednesday, September 14th at 10:00 AM – 11:00 AM we have keynotes from Polycom and DHL followed by exhibits from 11:00 AM- 4:00 PM. Then at 4:00 PM there is a Cocktail reception sponsored by Rackspace Hosting and at 4:45 you could win a pair of mountain bikes from Mellow Johnny's Bike Shop - an Austin Institution ( I am told).

20 Millions Reasons WiMAX is Here to Stay

August 22, 2011

Wait a minute. The common wisdom in the wireless world is that WiMAX lost the war to LTE. But with the news that the standard has passed 20 million subscribers, is it time to rethink that premise? The answer is that in many cases incumbent providers have opted for LTE as their 4G standard of choice and as a result, WiMAX is going to remain somewhat nichy.

Death of the PSTN a Major ITEXPO Topic in Austin, TX

August 18, 2011

In 1997 when TMC announced the launch of Internet Telephony Magazine – the world’s first publication on IP communications I met with dozens of skeptics who told me emphatically that the technology was a hobbyist toy and not something you make a magazine out of. People at the COMDEX event I attended were sure it wasn’t the birth of a new industry. Fast forward about 15 years and now because of VoIP and wireless (which when 4G goes mainstream will also be VoIP-based) – not to mention social networking, there is serious talk about killing the traditional circuit-switched telephone network or PSTN by 2018!

This is huge news and the ramifications are massive – not only for investors but for companies in the telecom and datacom spaces looking to figure out how to navigate a changing telecom landscape.

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Sprint Telehealth and M2M Event 2011

July 26, 2011



Last week I spent time at the Sprint Telehealth and M2M Event which they call Emerging Trends and Solutions in Telehealth, Remote Patient Monitoring and Wellness Forum. It was an intimate event but full of partners like Digi and many others who were thrilled to show off their solutions which work in-part with Sprint's networks. BTW - for those of you who go back to the UNIX days of dumb terminals - you may remember DIGI used to be a player in the space of allowing many terminals to attach to a PC-based UNIX system. Yes, we are talking pre-Linux here - in the late eighties/early nineties.

The mood was upbeat and positive, this part of Sprint's business is doing well and a wave of partners are enthusiastic about the future of telehealth, telemedicine and the machine-to-machine (m2m) markets.



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