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Rich Tehrani
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Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

CradlePoint Wireless N 4G CTR35 Impresses

June 6, 2011


CTO and founder of CradlePoint Gary Oliverio just sent me the company's CTR35 - wireless N portable router allowing you to plug in a USB dongle and light up a room with WiFi - where up to 16 devices can share a wireless broadband connection. And the great news is this gadget can now share a 4G connection.

I tested it with a Verizon 3G EVDO card and was able to achieve average download speeds of 1.9 Mbps downloads and 500 kbps uploads which is respectable considering I did the tests from TMC's HQ where 3G coverage isn't generally super-strong.

The router supports devices from AT&T, Bell Canada, Clearwire,
icket, Rogers, Rover, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless (Alltel), & Virgin Mobile and claims its range is about 350 feet - for WiFi. I did test the range inside of TMC's headquarters and got to about 100 feet of dense metal and electronics and found the signal started to drop dramatically. This is in line with all other WiFi APs I have seen - more or less so I would say the range of this device is comparable to any other generic AP out there and all this with a small size - about the same as two iPhones stacked. So basically - 350 feet of open air range is well within within reason based on my tests.

The device allows you to have dual SSIDs - in case you want to share a second one with guests and it has bulletproof installation - you plug it in and it works.







Family Plans Coming to Verizon

May 23, 2011

It took about six months for carriers to respond to my suggestion - and many families will be happy they did.


Back in December I wrote about the need for carriers to offer group data plans - especially for families. Specifically I said:

But one wonders if carriers aren't doing themselves a long-term disservice by not coming up with some sort of group or family plan for devices. In this way they get consumers to ante up a bit more - let's say for example $10-$20/month per device for dedicated 3G.


Today, I noticed on TMCnet's sister information technology site (I am the CEO of global media company TMC) TechZone360 an article about how Verizon will offer family plans in the future.






Should Carriers Charge Less for Pipes to Get More For Services?

May 17, 2011

In Wake of Skype Deal, Will Microsoft Investors Revolt?

May 9, 2011

In 1997 when TMC decided to launch a magazine focused on IP communications named Internet Telephony, the nascent market had VocalTec, a software manufacturer charging around $50 for their software and Microsoft with their NetMeeting software which was free. Overnight, Microsoft took over the VoIP client market and became the reference software for H.323 calls - a standard which is rapidly losing out to SIP for most applications.

NetMeeting was clumsy to use - it had a GUI but was clunky and not friendly to users. Microsoft lost interest and reallocated most of its telecom developers to its newly formed Internet strategy.

Likewise for Microsoft's wireless phone strategy - the company was way ahead of the market in developing phones which could do so much but the level of complexity kept the company from becoming the market leader.

In the first case Skype became the winner of the easy to use VoIP software wars. Not that there was really a war - there was a massive vacuum in the market when Skype launched.





Super WiFi Hotspot Gives 3 Mile Range

April 19, 2011

One of the absolutely most disruptive technologies I have seen is Super WiFi and although, until now, the technology has been more theory than practice, there is a grandmother in Texas named Leticia Aguirre who has lit up a hotspot in her house with a range of three square miles – an absolutely staggering distance. Utilizing dynamic spectrum access the network shifts automatically between WiFi and a dormant digital UHF TV channel to provide the ideal coverage characteristics.

Organizations involved in this trial are Rice University, Houston nonprofit Technology for All (TFA) and the NSF who provided a grant to incorporate super WiFi into the network.

Coincidentally, this September will see the second occurrence of the world’s only Super WiFi Summit which will be cohosted by TMC where I am CEO and Crossfire Media where Carl Ford is a founding partner.

Is Android Security Really an Issue?

April 15, 2011

Yesterday I showcased an interview with investing legend Roger McNamee, managing director and co-founder of Elevation Partners but what I didn't mention was the following comment he made, "I don't trust Android because some 16-year-old kid in the Eastern Bloc presses a button and erases everyone's hard drive."

McNamee also made a call to short Google as a pairs trade with buying Apple the day before the stock of the search leader dropped almost $50 or 8% after missing their earnings number.


But just as interesting is another big piece of news which has to do with Skype responding to an Android vulnerability which has to do with unencrypted SQLite information on the device which can be accessed by malicious software. Of course the challenge is - what software is malicious - it certainly isn't advertised as stealing data in its description in app stores. Moreover, in this case, the issue seems to be Skype not setting file permissions appropriately to avoid data from being hijacked.

Of course when I read about the controversy I thought of the comments about the 16-year-old kid.

And at a time when Android is so popular - in fact in South Korea there is an antitrust complaint against the company - one wonders, what happens if McNamee is right and the platform isn't so secure?

But then again, any platform with a degree of openness and massive adoption is a major target of hackers and if our experience with Microsoft products is a solid guide, we can expect more Android vulnerabilities to surface and potentially frequent patches to be released to counteract them.












Voice Carrier Wants a Big Piece of the SMB VoIP Pie

April 14, 2011

The business VoIP market has a tremendous amount of growth potential based on a recent FCC report I highlighted last week. And perhaps the most exciting aspect of the market is there is no single leading player which comes to mind – especially for the SMB. And losing and gaining marketshare in the segment can be done quite rapidly if you aren’t careful. Case in point are Comdial and Inter-Tel: two major players in the SMB CPE space just a decade-and-a-half ago.

Regulatory 2.0 Conference in DC Tomorrow

April 11, 2011

In an age where the government is so crucial to shaping communications and technology through its decisions on mergers, net neutrality, spectrum and a host of others, it is imperative that we take these actions into account as we plan for the future. Lawyers, decision-makers, policy-makers and everyone who could see their business fortunes change as a result of government policy shifts should be in DC tomorrow for this event.

Thank you Google who is the Diamond Sponsor and Pillsbury who is the Gold Sponsor. You can register here, this press release has more details and the schedule is below:

April 12th, 2011  The ICC FUSF NPRM:  
A New Vision for the Future of Communications?


Hosted by
Pillsbury Winthrop Shaw Pittman LLP
2300 N St. NW Washington DC



The Regulatory 2.0 Conference DC is going to focus on the following topics:

8:45  - 9:00 Opening Remarks:  Jim Kohlenberger, President, JK Strategies

9:00 – 10:00 Rumors of POTS Death have been “Greatly Exaggerated”.
While packetized technology dominates the backbone of our networks, most of the end user community still experiences the revolution through the traditional twisted pair. 





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