Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

FCC

EU Authorizes Fist Fights on Planes

April 7, 2008

OK I may be a bit over the top with this headline but allowing a plane full of passengers the ability to talk on the phone -- all in different languages... What is the EU thinking?

According to TMCnet's Mae Kowalke, we will have the ability to talk in the air very, very soon. Sure, there are challenges like how will you deal with the fact that rows and rows of people will be talking at the same time while you are trying to nap?

The answer is unclear to me but riding on the trains in New York it seems like yelling at the telephone screamer seems to get them to quiet down a bit.

How do you invest to take advantage of such a change in policy.





TMCnet Hits 100 Sponsored Community Milestone

April 6, 2008

All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet.

Furthermore, thanks for your loyalty and the nice testimonials many of you have provided -- comments like working with TMC via our community program has been partly responsible for lifting your stock price (Sangoma, Interactive Intelligence).

Due to your tremendous support, TMCnet has now hit the triple-digit mark in live, sponsored communities online.

We launched our first ever online community back in 2000 and over the years we have developed sophisticated and proprietary technology allowing our channels and communities to contain the most appropriate content at all times.

This is probably why some TMCnet communities have more traffic than other competitive media sites.

Sure, trade shows are great and those of you attending ITEXPO know that these shows are doing amazingly well.

We believe that for all other times during the year you need to work with an experienced third-party media company to build content-specific communities in order to give your potential customers the best parts of the trade show experience 24 hours every day.

And once again, as TMCnet communities are content driven -- the high quality news and analysis TMC provides on a specific subject makes them worth bookmarking and visiting often.

Some samples of our community program are Open Source PBX, IPTV, Mobile VoIP, Hosted Communications, HD VoiceCall Recording, IP Telephony, VoIP Services , Business VoIP, and Contact Center Research.

Thanks to the positive reaction from our many community partners, we have been able to provide the absolute best quality content while covering virtually all news of significance.

As always, you have our promise that our commitment to quality and our customer service levels will continue to be first-rate as we expand.

If this is ever not the case, I invite you to e-mail me directly.

We thank you once again for the opportunity to serve you.

[more]





























Mossberg: 3G iPhone in 60 Days

April 6, 2008



Who am I to doubt Walt Mossberg the Wall Street Journal tech reviewer who gets his hands on gadgets before most others. According to Mossberg, we will have an iPhone capable of 3G speeds in less than 2 months.

This news would potentially confirm the wild rumors which have circulated as a result of these devices being sold out as of late.

This is great news for those who have been waiting for the iPhone to surf at speeds they can tolerate.

Of course one of the reasons this device didn't arrive sooner was due to battery life. One would imagine (and hope) faster and more consolidated processors will help this phone be similar in battery consumption to the model it replaces.

[Gizmodo]









Deep Packet Inspection Concerns

April 6, 2008

HD Voice goes Hosted

April 4, 2008

I have long mentioned there is an opportunity to start using stereophonic, surround sound quality in IP communications as the quality of phones today is just atrocious.Thankfully, Polycom, Skype, Microsoft and others have embraced this concept with their wideband codecs. Polycom dubs their solution HD Voice and I am happy to report that service providers are beginning to support this new standard in their hosted solutions

According to TMCnet's Tim Gray, IP 5280 is rolling out a hosted solution which supports Polycom devices which specifically support HD Voice.

Of course HD Voice only works if both (or all) parties in a conversation use it. So for now, within the company, call quality will be great. People connected via SIP trunks will also experience this better call quality which transmits 2 or more times the frequencies of traditional toll grade calls.

The next step is to ensure we have transcoding gateways that allow Microsoft's codecs, Skype and any other high quality codecs to be seamlessly connected with one another.

Once this begins to happen, we can have truly high-quality sound on virtually all of our phones.

Of course the one challenge we face as an industry is the devices...









The Coming Mobile WiMAX Revolution

April 2, 2008

Over the past fifteen years the world has become smaller as a result of the internet and more recently broadband connectivity allowing IP communications consisting of voice and video to flourish. As connectivity has improved, entire industries were transformed. For example, emerging markets began to harness the internet as a way to provide outsourced services to more developed parts of the world.

It is fair to say the entire world has improved as a result of the net… Just a single example is the hoards of ambitious people worldwide who have leveraged the internet to do things like start businesses where they sell myriad products on eBay or their own websites.

Yet for all the progress we have made over the years, the potential is far greater. In a recent conversation with Lars Johnsson, the VP of Business Development at Beecem I was able to learn how his company - a four year old fabless semiconductor chipset company has been improving mobile WiMAX.

If companies like Intel are responsible for the computing revolution and the benefits we enjoy from microprocessor improvements, then companies like Beceem will be responsible for the coming mobility revolution.

You see, Beceem (pronounced "beseem" which means "without wires" in Farsi) has just released its BCSM250 mobile WiMAX chipset whose surface area is about the size of a stick of gum.







Motorola's Helpful Help Desk Solution

March 31, 2008

As carriers look to add more and more services to their portfolio of products, it is apparent that support costs will continue to increase in direct proportion to the concurrent services offered. Sure, there are some services which have fewer problems than others but generally speaking the following formula applies:

# of services * average support call ratio * #of subscribers = total #of support calls

Of course not every subscriber gets every service which means this formula is not entirely accurate but what is important to note - as stated above -- is that as the number of services increases, the number of support calls increases in proportion.

For communications providers these increased problems come at a time when their call centers are trying to increase service levels and first call resolution ratios.

One simple way to achieve these goals is to use a web conferencing solution.

I recently had a chance to discuss one company's solutions to these problems. In a conversation with Tom Elam - Director of Software Marketing for Motorola's Broadband Solutions Group I got to learn how Motorola is helping service providers and call centers of various sizes with their support issues through the use of web conferencing.

The company has a product called eCare which provides web conferencing with the intention of improving customer support levels.

In order to activate the service, a URL is pushed to the client or generated on a web page. Once activated, the 128-bit security enabled java application is downloaded and activated on the client's desktop allowing the support center to help the customer via customer approved actions.

The customer retains total control and they can kill the session at any time they like.















Sprint Success

March 31, 2008

Polycom's Software Play and More

March 31, 2008

Depending on the era, if I asked people what the name Polycom makes them think of they would give me different answers. In the nineties it was video conferencing and audio conferencing devices. Around 2000 you could add IP phones to this list. With the Spectralink acquisition you then could add wireless phones to this list.

Starting in 2008, the company will also be known for software solutions and in a recent meeting with company execs I got to learn about their new Productivity Suite which retails for a reasonable $11.99/seat.

So what void did Polycom see in the market that would have them go out and start selling software solutions?



Polycom's Durable 8002 VoIP Phone

March 31, 2008

I have to be frank… I have never been in a meeting where I saw a product launch accompanied by a phone being slammed on a table. So I was a bit surprised when Polycom's Ben Guiderian did just that with the company's new 8002 phone.

As it flashed before my eyes on the way to making a big bang on the table, I was told by Ben the new phone is an 802.11b WiFi device which is priced lower than the company's higher-end solutions. The 8002 costs just $349 for a phone, handset and charger and for another $50 you can get an extra charger and battery meaning the phone will always be functional.

On a typical AP you can get 3-4 simultaneous calls. This compares to Polycom's higher-end solutions which can potentially quadruple the number of calls.

So why would I even bother writing about a WiFi phone from Polycom at $349 when for about $150 less you can get a consumer WiFi telephony device which also supports the more robust 802.11g?

Simply stated because this device has a removable battery, Polycom has a great experience with SIP interoperability and if you break one of the consumer WiFi phones, you have now paid more than the virtually indestructible Polycom.







Featured Events